Netflix Not Working on Roku 2025? Best 9 Solutions Here! [100% Work]

Part 1. How to Fix Netflix Not Working on Roku

It’s frustrating to get interruptions when enjoying your favorite shows or movies. Luckily, there are several helpful tips you can try to get things back on track. Let's dive into the solutions that can help you get Netflix working smoothly again. According to your needs, you can either try these solutions one by one or jump to Part 2 to utilize the ultimate fix and solve this issue once and for all.

Quick Step: Check Network and Netflix Status

When you find Netflix does not work on Roku, the very first thing you should do is to check your Internet connection. As a streaming service, Netflix requires a stable and fast Wi-Fi connection to work properly on your Roku device. In addition, it’s important to check Netflix’s status. If there is an issue with the platform itself, you can do nothing but wait for it to be fixed. You can check if Netflix is down by visiting some third-party detection websites, like Downdetector.

Solution 1. Update the Operating System

Keeping your Roku's software up to date ensures that you have the latest fixes and improvements, which can prevent compatibility issues with the Netflix app.

1. Start by pressing the Home button on your Roku remote to get to the main screen.
2. Scroll down and select Settings from the menu.
3. Choose System from the list of options.
4. Click on System update to check if there are any updates available.
5. Select Check now to see if a new update is available.
6. If an update is found, follow the on-screen instructions to download and install it.
7. After the update is installed, restart your Roku to apply the changes.

Solution 2. Update and Restart the Netflix App

After updating the system software of your Roku TV, you should update the Netflix app as well, since the new version of the app will resolve common glitches and bugs in the old app.

1. Go to the Home screen of your Roku TV.
2. Find and highlight the Netflix app.
3. Then, press the Star button on your remote control to open the advanced menu.
4. When there is a new version, you can see the Update option. Select it, and restart the Netflix app when the updating process is done.

Solution 3. Clear App Cache

Sometimes, old or corrupted data stored in the app's cache can cause problems. Clearing the cache is like giving your Roku a fresh start. It can fix many problems that cause apps to crash.

1. Press the Home button on your Roku remote to return to the main screen.
2. Navigate to Settings from the menu.
3. Choose System from the list.
4. Click on Advanced system settings.
5. Select App and then find and choose Netflix (or Prime Video if applicable).
6. Click on Clear cache to remove temporary files.

After clearing the cache, restart your Roku to ensure the changes take effect.

Solution 4. Restart Roku Device

Restarting your Roku can resolve minor glitches and refresh its performance, which might fix issues causing Netflix to crash.

1. Start by pressing the Home button on your Roku remote to go to the main screen.
2. Scroll down and select Settings from the menu.
3. Choose System from the options.
4. Click on System restart.
5. Select Restart to reboot your Roku device.
6. Allow your Roku to restart completely. This can help clear temporary issues that may be affecting Netflix.

Alternative Restart Method:

1. Make sure you're on the home menu item.
2. Press the Home button five times on your Roku remote.
3. Press the Up button once.
4. Press the Rewind button twice.
5. Press the Fast Forward button twice.
6. The screen will freeze for up to 30 seconds, then the device will reboot automatically.

Solution 5. Sign out of Netflix

Signing out of your Netflix account is a recommended solution from Netflix officials. It can resolve issues related to account or streaming errors and refresh your connection.

1. Head to the Netflix home screen on your Roku device.
2. Then, you should press the back button on your remote to get to the menu.
3. When the menu pops at the top, you can go left to your profile icon. After that, select Get Help > Sign out > Yes.
4. If there is no Get Help option, you can select Settings instead. If you can’t find any available option, press these buttons on your remote in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

Solution 6. Uninstall and Reinstall the Netflix Channel

If there's a problem with the app itself that may be causing it to crash, try removing the channel and reinstalling it. Please note that it will not delete your Netflix account but will remove the app from your Roku.

1. Press the Home button on your Roku remote to go to the main screen.
2. Navigate to Streaming Channels and locate the Netflix channel on your list of installed channels.
3. Use the arrow buttons on your remote to highlight the Netflix channel.
4. Press the * button on your remote to open the options menu for Netflix.
5. Choose Remove channel from the menu and confirm to delete the Netflix channel from your Roku.
6. Press the Home button again to return to the main screen.
7. Navigate to Streaming Channels and search for Netflix.
8. Select Netflix and choose Add channel to reinstall it.
9. Open the Netflix channel once it's reinstalled and sign in to your account.
10. Test Netflix to see if the crashing issue has been resolved.

Solution 7. Reboot System

A complete system reboot can help resolve persistent issues by resetting all system functions. A factory reset will erase all settings and installed channels, so you'll need to set up your Roku from scratch afterward.

1. Press the Home button on your Roku remote to access the main screen.
2. Navigate to Settings from the menu.
3. Choose System from the options.
4. Click on Advanced system settings.
5. Choose Factory reset and follow the on-screen instructions to perform a complete reset.

Part 2. Ultimate Fix: Download and Watch Netflix on Roku Offline

If you find that Netflix continues to crash on your Roku device despite trying the various troubleshooting solutions, consider using the best alternative: downloading Netflix videos and watch them offline on your Roku TV. This method ensures you have an uninterrupted viewing experience. However, the Netflix app doesn’t provide the downloading feature on Roku. What should you do? No worries. You can use the ViWizard Netflix Video Downloader to download what you like instead of the official Netflix app.

ViWizard Netflix Video Downloader is a professional and versatile downloader designed for all Netflix users, allowing you to download TV shows, movies, and other content from Netflix to MP4 or MKV files. This means you save them directly to your computer and then transfer them to a USB drive or external hard drive. By connecting the USB drive to your Roku device, you can always watch Netflix content on a bigger screen without any interruptions. What’s better, you can customize various settings and finalize the download of 1080p and 5.1 surround audio.

Key Features of ViWizard Netflix Video Downloader

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• Download Netflix movies, TV shows and more locally
• Convert Netflix movies and TV shows to MP4 or MKV
• Save multilingual language and subtitles in two types
• Remove ads from Netflix and keep original video quality

Step 1Log in to Your Netflix Account

First of all, download and install the ViWizard Netflix Video Downloader on your Windows. Then, youc can open the software and log in to your Netflix account on its interface. Now, you'll have access to the full Netflix library, including movies, TV shows, documentaries, anime, and original productions.

Step 2Adjust Download Settings

Click the meun icon in the top-right corner of the ViWizard interface and select Preferences > Download. Here, you can configure the output location, quality, formats, and settings for the audio tracks and subtitles. Once done, don't forget to click OK to save your changes.

Step 3Select Content to Download

Use the search bar in the Netflix web player to find the shows or movies you want to download. You'd either search for the title of one specific video. Once you select the content, click download icon to wait for the advanced setting window to pop up. Then, you can choose the episodes or movies you want to download and configure options for video quality, audio, and subtitles. Next, hit the Download button to start the process.

Step 4Access and Play Downloaded Videos

To find your downloaded video files, go to the History section. You can locate the file on your computer by clicking the Folder icon next to the video. Now, you can transfer the video to a USB drive and play it on your Roku TV offline.

Part 3. Conclusion

If you're encountering issues with Netflix not working on your Roku device, don't worry — there are several effective solutions to get things back on track. By following these 9 solutions, you should be able to resolve common streaming issues quickly. If none of the solutions work, it might be worth using the Viwizard Netflix Video Downloader to download Netflix videos for offline watching.