Welcome to ViWizard Support Center

Get assistance from ViWizard's online support or contact us directly for help.

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About ViWizard

Explore powerful tools for converting and managing your media.

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Retrieve License

Easily recover your license key for continued use.

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Join Affiliate

Earn commissions by promoting ViWizard products.

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Upgrade & Refund

Upgrade your plan or request a refund with ease.

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Free License

Access basic features for free before upgrading.

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Find the Right Solution for You

Audio Video Utilities
Streaming Audio Recorder

Streaming Audio Recorder

Spotify Music Converter

Spotify Music Converter

Apple Music Converter

Apple Music Converter

Tidal Music Converter

Tidal Music Converter

Amazon Music Converter

Amazon Music Converter

Audiobooks Converter

Audiobooks Converter

Line Music Converter

Line Music Converter

Netflix Video Downloader

Netflix Video Downloader

iTunes M4V Converter

iTunes M4V Converter

Music Playlist Transfer

Music Playlist Transfer

Frequently Asked Questions

Which payment methods are supported by ViWizard?

A: We accept PayPal, Visa, MasterCard, American Express, JCB, Discover, Maestro, and more.

Can I try ViWizard software for free before purchasing?

A: Yes. You can download ViWizard for free and try converting or downloading up to 30 tracks of each file. To remove limits, you’ll need the full version. Keep in mind some features may also depend on your service account type.

How to cancel the ViWizard subscription?

A: To cancel the auto-renewal of your ViWizard subscription, feel free to contact us at support@viwizard.com, and we'll assist you with the cancellation.

What to do if I purchase an incorrect product?

A: If you purchased an incorrect version of the software, you can contact us to change it. And when you purchased a wrong product, you can ask for a refund by contacting us and then purchase the correct product again.

When will I receive the registration code after placing an order?

A: You will receive an e-mail with registration code info within an hour, or immediately after purchasing our product. If you cannot find the registration code, you can also retrieve the license code here by yourself or contact our support team for help: support@viwizard.com.

Can't Find Your Answer?

Please feel free to contact us via Email should have any questions or issues. Service Time: Mon ~ Fri, 9:00 AM to 6:00 PM (GMT+8)

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