Home > Support > Upgrade & Refund Policy

ViWizard Upgrade & Refund Policy

License Policy

Once you finished the order and paid for ViWizard, you will receive the keycode for ViWizard software ASAP. Generally speaking, the order confirmation email and keycode email will be sent to your inbox within minites after your order. But sometimes it will be rejected by your email and showed in the spam. So if you don't receive the keycode in time, you can check the spam email as well. You can also retrieve the license code here by yourself or contact our support team for help: [email protected].

ViWizard offers monthly or lifetime licenses on the specified platform, which means you can upgrade ViWizard software for free in future within period, no matter what changes made in the update. If you want to switch the license code from Windows to Mac computer or vice versa, you can contact our support team to do it for free within one week after you make the purchase. Otherwise, you have to buy a new license key for your computer.

Refund Policy

ViWizard offers a 30-day (for lifetime paid users) or 5-day (for monthly paid users) Money Back Guarantee, based on our 'try-before-you-buy' system. All refund requests will be approved only under the acceptable circumstances below. If a order exceeds the money-back-guarantee period, then no refund will be issued.

Unaccepted Circumstances
We generally do not refund or exchange products in the following circumstances:
• Your order has already exceeded 30 days (or 5 days).
• A refund request for no reason.
• A refund request for part of a bundle.
• You changed your mind after placing an order.
• You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
• A refund request for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
• You didn't receive the license key but never get in touch with us for assistance.
• A refund request for price differences due to different regions and sellers.
• A refund request due to your lack of understanding or misunderstanding of our product functionality and compatibility because you didn't read the product description carefully before purchasing.

Accepted Circumstances
We'll refund your money as soon as possible if your case meets our Money Back Guarantee guidelines below:
• You purchased a wrong product, and then purchased the right product from ViWizard within 30 days (or 5 days). We can refund you for the wrong product.
• You've been double charged due to the system problem of the third party payment platform.
• The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.

Product Free Upgrade

All ViWizard products purchased from our website are free to upgrade. So you can buy one license and enjoy the product for life-time.

If you are intend to use some old version of ViWizard, you have to contact our support team to request the old version download URL via [email protected].

Whenever you need the lastest version of ViWizard, you can download the up-to-date version from the official page: https://www.viwizard.com/download.html.