Have you encountered problems with Deezer not downloading? Many users in the Deezer community and on Reddit have reported issues such as Deezer only downloading half of the tracks, and the remaining tracks become gray. Whether it's downloading a favorites playlist or an entire album, Deezer seems to have these download issues quite often.
This guide will provide you with a complete list of solutions to fix Deezer not downloading music. From initial checks to more advanced steps. If you want to avoid such issues forever, we will share a smart method that helps you download Deezer music without problems.
Part 1. Why Is Deezer Not Downloading?
There are various reasons for the Deezer app not downloading music issue. Here are some of the causes that may trigger download issues with the Deezer app:
- No active Deezer Premium subscription: Only paid subscribers (such as Deezer Premium, Duo, Family, or Student) have offline download access.
- Poor or unstable internet connection: A weak internet connection often makes the download process very difficult to complete. Even a short interruption may stop your download or make it incomplete.
- Outdated Deezer app: Older versions of the Deezer app can often have bugs, which can also affect song downloads.
- Insufficient device storage: Deezer will not be able to save your songs if you don't have enough space on your device.
- Battery saver or data saver turned on: These settings can pause or block downloads in the background.
- Offline mode not enabled: If you want to view your downloads, you need to turn on the offline mode in the Deezer app to properly load downloaded music.
- Exceeded download limits: Deezer has different limits on the amount of content you can download. For example, you can only download a total of 10,000 songs, 2,000 playlists, and 1,000 albums.
Part 2. How to Fix Deezer Not Downloading
In the following section, we will guide you step by step to troubleshoot the Deezer is not downloading music error from the most basic checking steps, gradually introducing the advanced solutions from the settings of the Deezer app and your device. These workarounds can be applied to the device where you downloaded the Deezer app, e.g., Windows, macOS, Android, iOS devices!
2.1 Basic Fixes
If you find that Deezer is not downloading your music or playlists, let's do a quick check to make sure your Deezer account, Deezer app, internet connection, and device are ready for the download.
Fix 1. Check your Deezer Premium subscription
Only Deezer Premium (Duo, Family, or Student) accounts are allowed to download music for offline listening. If your subscription has expired or there are payment issues, you will not be able to download songs. It's a good idea to double-check your account status in your profile.
- On a computer: Open the Deezer desktop app or deezer.com. Click on your profile picture in the upper right corner, select Account settings, and navigate to the My information tab. Under the profile icon, you'll see a line describing your membership status.
- On a mobile phone: Open the Deezer app. Tap the profile picture in the upper left corner. Tap the gear icon in the upper right corner, and you'll see your subscription status under Settings.
Read More : 7 Ways to Get Deezer Premium for Free
Fix 2. Check your internet connection
Make sure your device is properly connected. If using WiFi, try turning the connection off and back on, or switch to mobile data as a test. Also, you can try going to another music streaming service to download songs to see if the network speed is fast enough to support the song download.
Fix 3. Update the Deezer app
If the Deezer app won't download even a single song, you may consider updating the Deezer app.
- On a computer: The Deezer desktop app is updated automatically. However, you can also try to update it manually by uninstalling the current Deezer app and download its desktop app from Deezer's official website.
- On a mobile phone: Open the Google Play Store App or App Store App, tap on the profile icon, scroll down to the Deezer app, and check if there is a latest version of the Deezer app available for download. If there is, tap Update.
Fix 4. Restart your Device
Turn off your phone or computer and then turn it back on. This usually clears up temporary glitches in the Deezer app and the device's system so that downloading is possible again.
2.2 Deezer App Settings Fixes
Sometimes, the problem with Deezer not downloading songs lies within the app settings themselves. Here are a few practical fixes you can try in the app.
Fix 1. Re-add Songs and Download Them Again
If the Deezer download doesn't complete or the download process keeps getting stuck, try deleting the song from the download and adding it again. This method will allow the application to download properly.
On desktop:
- Open the playlist and tap the three dots next to the song that is not downloading.
- Select Delete from [playlist name].
- Then find the songs and add them to the playlist you want to download.
- Click the Download button to start the download.
On mobile:
- Go to the playlist with the download problem.
- Tap the three-dot icon in the upper right corner, then tap Edit playlist.
- Tap the - button on the left next to the song title, then tap the Delete button.
- Tap Save.
- Find the song again and add it to the playlist.
- Tap the Download button to start the download.
- If a green checkmark icon appears next to the song title, the song has been downloaded.
Can you listen to Deezer? Yes! This guide explains how to listen to Deezer offline on Windows, Mac, Android, iPhone, and other devices step by step.
Fix 2. Clear Deezer Cache
The Deezer app automatically stores cached data to help the application run faster. However, too much cache and data may cause malfunctions such as Deezer songs not downloading or downloads getting stuck.
You can delete early downloads that you no longer listen to, or perform the following steps to clear the cache and data stored in the Deezer app:
On desktop:
- Open the Deezer desktop app.
- Click the profile icon in the upper right corner and select Account settings.
- Click More and choose App preferences.
- Under Disk usage, click the Clear all button.
On mobile:
- Open the Deezer app on your Android or iOS device.
- Tap on your profile icon > gear icon > Offline & data.
- Scroll to Deezer data section.
- Tap the Clear all and Empty Smart Cache buttons.
- Close the Deezer app and open it again.
Fix 3. Check Download Quality Setting
Deezer allows you to select the quality of the tracks you want to download (Standard, High or Hi-Fi). If the download quality is set too high, tracks will take longer to download and use more storage space. This may cause Deezer downloads to fail on devices with slow connections or little storage space. If Deezer songs not downloading, you can set the download quality to Standard:
- Open the Deezer app on your phone.
- Tap on your profile icon > gear icon > Offline & data.
- Tap Choose download quality.
- Select Standard as the download audio quality.
- Close the Deezer app, then open it again and try to download music.
Fix 4. Check Number of Downloads
Deezer limits the number of tracks that can be downloaded per device. If the limit is exceeded (typically 2,000 songs per playlist), new songs may not be downloaded at all, and existing downloads may disappear or be grayed out. You may need to delete some songs you don't listen to often to make room for new tracks.
2.3 Device-Related Fixes
If your Deezer songs are still not downloading, the issue might be with your device rather than the app or account.
Fix 1. Check Device Storage
If you don't have enough storage space, on the one hand it's hard to give Deezer enough room to run properly, and on the other hand there simply isn't enough room for new music files. In that case, Deezer will pause or stop downloading until you clear some space.
Here's a quick way to check if you have enough space to download new Deezer music.
- On your computer: Click the Profile icon > Account settings > More > App preferences. Check the available storage space.
- On your mobile: Tap your profile icon > gear icon > Offline & data. View the Deezer storage bar and remaining storage space.
If there's not much space left, you can uninstall some of the apps you don't use on your phone, or some songs you don't listen to often to free up more storage space.
Fix 2. Keep Screen On During Downloading
If your screen turns off while Deezer is downloading music, the app may pause or stop the download in the background. This can cause Deezer downloads not completing or the download process to stop halfway.
On Android:
- Open Settings.
- Navigate to Display.
- Toggle on Always On Display.
On iOS:
- Open the Settings app.
- Tap on Display & Brightness.
- Select Auto-Lock.
- Tap Never to keep the iPhone screen on at all times.
Fix 3. Turn Off Battery Saver
Battery Saver means that it prioritizes your device's battery consumption over app performance, such as downloads in the Deezer app. So, you should turn off Battery Saver so your phone won't stop the download even if the battery is low.
On Android:
- Open Settings app.
- Navigate to Battery.
- Locate Battery Saver.
- Turn off Battery Saver.
On iOS:
- Open Settings.
- Tap Battery.
- Toggle off Low Power Mode.
Part 3. How to Prevent Deezer Not Downloading Problems
If you are tired of Deezer not downloading music, incomplete downloads, or songs turning gray, there is a better way. To avoid these problems for good, you can stop relying on the Deezer app. Instead, try a professional tool like ViWizard Deezer Music Downloader.
ViWizard Deezer Music Downloader allows you to download high-quality Deezer tracks, albums, playlists, and podcasts and save them as MP3, WAV, FLAC, AIFF, M4A, and M4B audio files with full metadata.ViWizard has advanced download capabilities and can batch download and convert at up to 46x faster speed! After downloading, you can transfer the downloaded music to different music players or devices for offline playback, regardless of whether you have Deezer Premium.
Download Deezer playlists, songs, radio stations, and your collection as MP3, FLAC, WAV, etc. with original audio quality and full metadata information.
How to Download Deezer Music without Issues Using ViWizard
Step 1 Set the Output Format
Open ViWizard Deezer Music Downloader on a Windows or Mac computer. Click the menu icon to go to Preferences. Under the Conversion tab, select the desired audio format (MP3, FLAC, etc.) and quality settings. Click OK to apply the changes.
Step 2 Open Deezer in ViWizard
Click the Deezer icon on the Home screen. ViWizard will open the Deezer web player directly, so you do not need to install the Deezer application separately.
Step 3 Choose the Songs You Want to Download
Log in to your Deezer account and browse for the song, album, or playlist you want to download. Then click the + icon in the bottom right corner and ViWizard will load all available tracks on the page. You can adjust the list by adding or removing tracks before clicking Add to list.
Step 4 Start the Download
Click the Convert button to start the download. ViWizard will save each selected track in the format and quality you set earlier. When it's done, click the folder icon to locate the downloaded Deezer music on your computer. You can then play them on any media player or device for offline listening.
If you're looking for more Deezer downloaders for different devices, check out this article that covers options for Windows, Mac, Android, iOS and even online tools.
Discover Deezer downloaders available for Windows, Mac, Android, iOS, web browser, and more.
Conclusion
The problem of Deezer not downloading can be annoying. But it is not a big deal because there are many fixes that will get Deezer to download music properly. If you prefer a once-and-for-all solution, try using a specialized tool like ViWizard Deezer Music Downloader. It allows you to download Deezer music reliably and quickly without any problems. Using this method, you can listen to your favorite Deezer music on any device within minutes.
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Dave Henry, a multimedia technologist at ViWizard, focuses on delivering the best solutions for digital media challenges, including audio and video conversion, media optimization, and troubleshooting.
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