Have you ever had trouble downloading music on Deezer? You are not alone. Many users on Reddit and the Deezer community have reported similar problems, such as Deezer downloads stopping halfway, some songs turning gray, or playlists failing to download completely. These issues can happen when downloading a few favorite tracks or a large album.
In this guide, we'll show you why Deezer is not downloading and share 14 simple ways to fix it. We'll cover common checks, app settings, and device fixes. At the end, we'll also introduce a way to download Deezer music safely without depending only on the Deezer app. Let's get started!
Part 1. Why Is Deezer Not Downloading?
Before fixing the Deezer download issue, it helps to know what may be causing it. In most cases, Deezer not downloading music is related to account settings, internet problems, app errors, or device limitations. Below are the most common reasons why Deezer downloads may fail or get stuck.
- No Active Deezer Premium Subscription: Only paid subscribers (such as Deezer Premium, Duo, Family, or Student) have offline download access.
- Poor or Unstable Internet Connection: A weak internet connection often makes the download process very difficult to complete. Even a short interruption may stop your download or make it incomplete.
- Outdated Deezer App: Older versions of the Deezer app can often have bugs, which can also affect song downloads.
- Insufficient Device Storage: Deezer will not be able to save your songs if you don't have enough space on your device.
- Battery Saver or Data Saver Turned On: These settings can pause or block downloads in the background.
- Offline Mode Not Enabled: If you want to view your downloads, you need to turn on the offline mode in the Deezer app to properly load downloaded music.
- Exceeded Download Limits: Deezer has different limits on the amount of content you can download. For example, you can only download a total of 10,000 songs, 2,000 playlists, and 1,000 albums.
- App Cache or Account Sync Problems: Corrupted temporary files can confuse the Deezer app so it fails to recognize storage space or stalls download requests. At the same time, if the app cannot properly connect with Deezer's servers, it can't verify your subscription status or offline download permissions.
Part 2. How to Fix Deezer Not Downloading
If Deezer is not downloading music, the problem may come from your account, app settings, internet connection, or device. Follow the fixes below to check common issues first, then try app and device-related solutions to restore Deezer downloads.
2.1 Basic Fixes
If you find that Deezer is not downloading your music or playlists, let's do a quick check to make sure your Deezer account, Deezer app, internet connection, and device are ready for the download.
Fix 1. Check your Deezer Premium subscription
Only Deezer Premium (Duo, Family, or Student) accounts are allowed to download music for offline listening. If your subscription has expired or there are payment issues, you will not be able to download songs. It's a good idea to double-check your account status in your profile.
On computer: Open the Deezer desktop app or deezer.com. Click on your profile picture in the upper right corner, select Account settings, and navigate to the My information tab. Under the profile icon, you'll see a line describing your membership status.
On mobile: Open the Deezer app. Tap the profile picture in the upper left corner. Tap the gear icon in the upper right corner, and you'll see your subscription status under Settings.
Read More : 7 Ways to Get Deezer Premium for Free
Fix 2. Check your internet connection
Make sure your device is properly connected. If using Wi-Fi, try turning the connection off and back on, or switch to mobile data as a test. Also, you can try going to another music streaming service to download songs to see if the network speed is fast enough to support the song download.
Fix 3. Update the Deezer app
If the Deezer app won't download even a single song, you may consider updating the Deezer app.
On computer: The Deezer desktop app is updated automatically. However, you can also try to update it manually by uninstalling the current Deezer app and download its desktop app from Deezer's official website.
On mobile: Open the Google Play Store App or App Store App, tap on the profile icon, scroll down to the Deezer app, and check if there is a latest version of the Deezer app available for download. If there is, tap Update.
Fix 4. Restart your Device
Turn off your phone or computer, wait 30 seconds, and then turn it back on. This usually clears up temporary glitches in the Deezer app and the device's system so that downloading is possible again.
2.2 Deezer App Settings Fixes
If Deezer songs are still not downloading after basic fix, the issue may come from the app itself. Problems like stuck downloads, corrupted cache, high download quality, limited storage, or account sync errors can prevent Deezer from saving songs properly. Try these Deezer app fixes to refresh the download process.
Fix 1. Re-add Songs and Download Them Again
If the Deezer download doesn't complete or the download process keeps getting stuck, try deleting the song from the download and adding it again. This method will allow the application to download properly.
On Desktop
01Open the playlist and tap the three dots next to the song that is not downloading.
02Select Delete from [playlist name].
03Then find the songs and add them to the playlist you want to download.
04Click the Download button to start the download.
On Mobile
01Go to the playlist with the download problem.
02Tap the three-dot icon in the upper right corner, then tap Edit playlist.
03Tap the - button on the left next to the song title, then tap the Delete button.
04Tap Save.
05Find the song again and add it to the playlist.
06Tap the Download button to start the download.
07If a green checkmark icon appears next to the song title, the song has been downloaded.
Can you listen to Deezer? Yes! This guide explains how to listen to Deezer offline on Windows, Mac, Android, iPhone, and other devices step by step.
Fix 2. Clear Deezer Cache
The Deezer app automatically stores cached data to help the application run faster. However, too much cache and data may cause malfunctions such as Deezer songs not downloading or downloads getting stuck.
You can delete early downloads that you no longer listen to, or perform the following steps to clear the cache and data stored in the Deezer app:
On Desktop
01Open the Deezer desktop app.
02Click the profile icon in the upper right corner and select Account settings.
03Click More and choose App preferences.
04Under Disk usage, click the Clear all button.
On Mobile
01Open the Deezer app on your Android or iOS device.
02Tap on your profile icon > gear icon > Offline & data.
03Scroll to Deezer data section.
04Tap the Clear all and Empty Smart Cache buttons.
05Close the Deezer app and open it again.
Fix 3. Check Download Quality Setting
Deezer allows you to select the quality of the tracks you want to download (Standard, High or Hi-Fi). If the download quality is set too high, tracks will take longer to download and use more storage space. This may cause Deezer downloads to fail on devices with slow connections or little storage space. If Deezer songs not downloading, you can set the download quality to Standard:
01Open the Deezer app on your phone.
02Tap on your profile icon > gear icon > Offline & data.
03Tap Choose download quality.
04Select Standard as the download audio quality.
05Close the Deezer app, then open it again and try to download music.
Fix 4. Check Number of Downloads
Deezer limits the number of tracks that can be downloaded per device. If the limit is exceeded (typically 2,000 songs per playlist), new songs may not be downloaded at all, and existing downloads may disappear or be grayed out. You may need to delete some songs you don't listen to often to make room for new tracks.
Fix 5. Log Out and Sign Back In
Logging out and signing back in can refresh your Deezer account connection and fix temporary sync or login issues that may prevent downloads from working.
01Open the Deezer app and go to Profile > Settings.
02Scroll down and tap Log out.
03Close the app completely and restart your device.
04Open Deezer again, tap Log In, and enter your account details.
Fix 6. Reinstall App
Some corrupted files can stop your phone or computer from caching audio data. Reinstalling Deezer reduce the temporary files and rebuild your file structure from scratch.
01Open your phone or computer.
02Long-press or right-click the Deezer app icon, then remove the app from your device.
03Turn off your phone or computer, wait about 30 seconds, and turn it back on.
04Download the latest version of the app from the App Store.
05Log in to your Deezer account and try downloading your tracks.
Fix 7. Force-Close App
Force-closing Deezer can stop stuck background processes and restart the download function.
On Android
01Open Settings on your device.
02Go to Apps Deezer.
03Tap Force Stop to close the app completely.
On iOS
01Swipe up from the bottom of the screen and pause in the middle (or double-click the Home button on older models).
02Find the Deezer app in the app switcher.
03Swipe up on the Deezer preview to close it.
2.3 Device-Related Fixes
If Deezer still cannot download songs after checking your account and app settings, the problem may be related to your device. Low storage space, system restrictions, or device settings can prevent Deezer from saving offline music properly. Start by checking your available storage and making sure your device has enough space for new downloads.
Fix 1. Check Device Storage
Deezer needs enough storage space to save downloaded songs. If your device is running low on space, downloads may pause, fail, or stop before completion. Here's a quick way to check if you have enough space to download new Deezer music.
On computer: Click the Profile icon > Account settings > More > App preferences. Check the available storage space.
On mobile: Tap your profile icon > gear icon > Offline & data. View the Deezer storage bar and remaining storage space.
If there's not much space left, you can uninstall some of the apps you don't use on your phone, or some songs you don't listen to often to free up more storage space.
Fix 2. Keep Screen On During Downloading
If your screen turns off while Deezer is downloading music, the app may pause or stop the download in the background. This can cause Deezer downloads not completing or the download process to stop halfway.
On Android
01Open Settings.
02Navigate to Display.
03Toggle on Always On Display.
04Select 30 minutes
On iOS
01Open the Settings app.
02Tap on Display & Brightness.
03Select Auto-Lock.
04Tap Never to keep the iPhone screen on at all times.
Fix 3. Turn Off Battery Saver
Battery Saver means that it prioritizes your device's battery consumption over app performance, such as downloads in the Deezer app. So, you should turn off Battery Saver so your phone won't stop the download even if the battery is low.
On Android
01Open Settings app.
02Navigate to Battery.
03Locate Battery Saver.
04Turn off Battery Saver.
On iOS
01Open Settings.
02Tap Battery.
03Toggle off Low Power Mode.
Part 3. How to Prevent Deezer Download Issues in the Future
If you frequently run into Deezer download problems, such as stuck downloads, incomplete songs, or offline tracks becoming unavailable, you can consider saving your music in a more flexible way. Instead of depending only on the Deezer app for offline listening, a music downloader can help you keep your favorite tracks accessible across different devices.
ViWizard Deezer Music Downloader lets you download Deezer songs, albums, playlists, and podcasts and save them in common audio formats, including MP3, WAV, FLAC, AIFF, M4A, and M4B, while keeping original metadata. It also supports batch downloading, allowing you to save your Deezer music collection faster and play the downloaded files on different devices or music players without being limited by the Deezer app.
Ready to build your own Deezer music collection? ViWizard Deezer Music Converter helps Deezer subscribers save songs, albums, playlists, and artists with reliable music conversion. Convert your favorites and create a personal audio library.
How to Download Deezer Music without Issues Using ViWizard
Step 1: Customize the Output Settings
Launch ViWizard Deezer Music Downloader on your computer and click the Settings icon in the lower-left corner. Under the Conversion section, choose your preferred output format, including MP3, FLAC, WAV, AIFF, M4A, or M4B. You can also adjust audio quality settings and select a destination folder for saving the downloaded Deezer music. Once everything is set, go back to the Music interface.
Step 2: Open and Find Deezer Music in ViWizard
Click the Deezer icon in ViWizard to access the built-in Deezer player. Search for the songs, albums, playlists, or artists you want to download. After finding it, click it to enter the music page.
Step 3: Add Deezer Songs to the Download List
Make sure it's exactly what you want, click the + button to let ViWizard analyze the songs. After the tracks appear, select the ones you want to save and add them to the download list.
Step 4: Download Deezer Music for Offline Playback
Select your desired track and click Convert. After the process finishes, check the History section to find your saved Deezer music. Unlike Deezer's in-app downloads, these files can be stored permanently in your chosen folder. Enjoy your music!
If you're looking for more Deezer downloaders for different devices, check out this article that covers options for Windows, Mac, Android, iOS and even online tools.
Discover Deezer downloaders available for Windows, Mac, Android, iOS, web browser, and more.
Conclusion
Deezer not downloading can be annoying, especially when your songs stop halfway or downloaded tracks become unavailable. The fixes above can help you get Deezer downloads working again.
If you want a more flexible way to keep your favorite Deezer music, you can also try ViWizard Deezer Music Downloader. It helps you save Deezer songs, albums, playlists, and podcasts in common audio formats for easier offline playback on different devices. Just try it!
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Dave Henry, a multimedia technologist at ViWizard, focuses on delivering the best solutions for digital media challenges, including audio and video conversion, media optimization, and troubleshooting.
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