Troubleshoot 'Amazon Music Stopping'? 5 Methods Available!

Posted by Adam Gorden on Jul 4, 2022 5:00 PM.

As a popular music streaming service with over 75 million songs, Amazon Music has a formidable number of users. However, sometimes users can be desperate when there is an unexpected issue like "Amazon Music keeps stopping". If you want to troubleshoot this issue, this article will tell you why does Amazon Music keep stopping and provide with available solutions for Android and iOS users.

how to troubleshoot Amazon Music stopping

Part 1. Why Does Amazon Music Keep Stopping?
Part 2. How to Troubleshoot the "Amazon Music Keeps Stopping" Issue
Part 3. How to Stream Amazon Music without Limits

Part 1. Why Does Amazon Music Keep Stopping?

Before troubleshooting the issue, there are several things you should know to diagnose the "Amazon Music keeps stopping" issue on your device. But the first thing you should know is "Why does Amazon Music keep stopping?" or "Why does my Amazon Music keep stopping?"

According to Amazon Music, the audio quality limitation can be an answer. For HD and Ultra music with Amazon Music Unlimited, Amazon Music keeps stopping is due to the Internet connection or the device.

Despite of the connection, some devices cannot support a bit depth of 16-bit and a sample rate of 44.1 kHz that HD and Ultra HD require. The issue of "Amazon Music stops playing after one song" can be answered here. If the only one song happens to be in HD or Ultra, to switch to other audio quality or use an external DAC that supports processing the required 16-bit or 44.1 kHz can work. What you need to do is to check the 'Now Playing' page on Amazon Music app to check the audio quality of the song which happens to be stuck.

Amazon Music HD support

However, for most Amazon users, instead of "Amazon Music stops playing after one song", "Amazon Music stops playing after a few songs" is the issue at hand and it's not about HD or Ultra music - Amazon Music just crashes without reason. The answer is that sometimes a bad app date can cause Amazon Music stops playing after a few songs until an extra fix from Amazon Music. Or sometimes this problem has existed for a long time and needs an immediate update.

Don't worry. There is still something you can do to learn how to troubleshoot the "Amazon Music Keeps Stopping" issue and then be able to stream Amazon Music without a sudden pause again. This article offers 5 available solutions for android and iOS devices.

Part 2. How to Troubleshoot the "Amazon Music Keeps Stopping" Issue

To troubleshoot the "Amazon Music keeps stopping" issue, there are 5 available steps for android and iOS devices: restart the device, confirm the connection, force stop and reopen the Amazon Music app, clear cache from the Amazon Music app or reinstall the Amazon Music app.

Usually within one or several steps, Amazon Music can stream smoothly again, if you have tried some of the steps before, just check the following steps and try something new.

2.1 Restart the Device

The first thing you should try is restarting your Android or iOS device because sometimes a simple reboot can revolve most issues, including "Amazon Music keeps stopping".

2.2 Confirm the Connection

This step is the also same on Android and iOS devices. Confirm that your device is connected to Wi-Fi or a mobile network. If using a mobile network, confirm that Amazon Music app 'Settings' allow for 'Cellular'.

Note: Both of these 2 Internet connections need to be strong enough to stream Amazon Music songs, especially for HD and Ultra HD music with Amazon Music Unlimited.

2.3 Force Stop and Reopen the Amazon Music App

For starters, if Amazon Music app doesn't respond and seems frozen, force stop and reopen the Amazon Music app can work too.

Force Stop and Reopen Amazon Music App on Android

Open 'Settings' and choose 'Apps & Notifications' from the setting list. Select 'All apps' and find 'Amazon Music' from the list of available apps. Tap 'Amazon Music' and tap 'Force stop' to put Amazon Music in a stop and open it again and look for whether there is any improvements.

Force Stop and Reopen Amazon Music App on iOS

From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. Swipe right or left to find Amazon Music app and then swipe up on the app's preview to force stop Amazon Music.

2.4 Clear Cache from the Amazon Music App

When streaming music, Amazon Music app can create too much files and need more space. Sometimes a simple clearing can solve this problem. You can check on to learn more how to clear Amazon Music cache on your devices.

2.5 Reinstall the Amazon Music App

Before reinstall the Amazon Music app, the first to do is uninstall it on your devices.

Reinstall Amazon Music App on Android

1. Tap and hold the Amazon Music app icon. Press 'Uninstall' and then confirm.

2. Open the 'Google Play Store' and search Amazon Music to re-install the app.

Reinstall Amazon Music App on iOS

1. Tap and hold the Amazon Music app icon. Select 'Delete' and then confirm.

2. Open the 'App Store' and search Amazon music to tap 'install' the app.

Part 3. How to Stream Amazon Music without Limits

The usual troubleshooting steps above still work for Android and iOS devices. However, according to some Amazon Music users with other devices like Samsung, Amazon users can still have the same question of "Why does my Amazon Music keep stopping? Unfortunately, the more usual case is that this issue soft of resolve itself and users are kept waiting for "Amazon music is able to stream again" or "Amazon music keeps stopping again" the next time.

Don't despair. If you are tired of all-the-same troubleshooting steps and want to be out of the control of the platform and stream Amazon Music without limits, sometimes you just need a powerful third-party tool.

Thing You'll Need: ViWizard Amazon Music Converter

ViWizard Amazon Music Converter is a powerful and professional Amazon Music downloader and converter, which enables Amazon Music subscribers to solve most problems with Amazon Music like Amazon music keeps stopping. You can use ViWizard to download Amazon music to several plain audio formats, sample rate or sample depth, bit rate and channel for the same listening experience in Amazon Music - however smoother. Besides, ViWizard can keep all your favorite Amazon Music songs with full ID3 tags and original audio quality so there's nothing different from streaming songs on Amazon Music.

amazon music converter

Key Features of ViWizard Amazon Music Converter

  • Download songs from Amazon Music Prime, Unlimited, and HD Music
  • Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
  • Retain the original ID3 tags and lossless audio quality of Amazon Music
  • Support customizing the output audio parameters for Amazon Music
Download Download

You are available to download two versions of ViWizard Amazon Music Converter for free trial: Windows version and Mac version. Just hit on the 'Download' button above to download music from Amazon.

Step 1Select and Add Amazon Music

add amazon music songs

Download and install ViWizard Amazon Music Converter. Once it is launched, Amazon Music app detected will be launched or relaunched automatically to ensure the smooth conversion. To access your playlists, you should sign in to you Amazon Music account. Then you can start to drag and drop whatever you like from Amazon Music such as tracks, artists, albums, playlists to ViWizard's center screen or copy and paste the relevant links to the search bar at the top of the screen. The added music tracks from Amazon are now waiting to be downloaded to your device.

Step 2Customize the Listening Experience

select the output format

Now click the menu icon - 'Preference' icon at the top menu of the screen. Parameters like sample rate, channel, bit rate of MP3, M4A, M4B and AAC formats or bit depth of WAV and FLAC formats can be set for the device requirement or preference. For output format, we recommend you to choose MP3. Also, the songs' sample rates can be maximized to 320kbps, which contributes to a better audio quality than Amazon Music's 256kbps. You can also choose the archive out tracks by none, artist, album, artist/album so you can easily file up the songs for listening. Don't forget to click the 'OK' button to save your settings.

Step 3Download and Convert Amazon Music

convert amazon music

Before click the 'Convert' button, please notice the output path at the bottom of the screen. You can click the three-dot icon next to the output path to browse for folder to select the output folder where the music files will be stored after the conversion. Press the 'Convert' button and the songs will be downloaded at a 5x super faster speed. The whole process will just cost a few moments and you can access to the downloaded files on your computer than from the frozen Amazon Music.


Now you should have learnt what to do when Amazon Music keeps stopping. Remember that even the provided troubleshooting steps fail, you can still turn to ViWizard Amazon Music Converter to solve this problem within 3 simple steps. Give it a shot!

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is an experienced writer of ViWizard who is obsessed about tech, movie and software.

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