4 Methods to Fix 'Amazon Music Not Working'

Posted by Adam Gorden on Jul 7, 2022 5:00 PM.
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If you are an Amazon Music user, you've probably had - or are having a bad experience with Amazon Music app not working. Sometimes Amazon Music keeps stopping, sometimes Amazon Music pops up "Error 200 Amazon Music" on the download page, so things can be difficult in using Amazon Music app.

how to fix Amaozn Music app not working

You might expect Amazon Music to be back on track the next time you launch Amazon Music app, but that's not always the case for Amazon Music. Usually, you can do something better to fix this problem other than waiting because Amazon Music app is on your device and you know the best.

So don't switch to another streaming music service yet. We'll tell you the answer of "Why is Amazon Music not working?" and some quick and easy fixes to the most common "Amazon Music not working" problem on iPhone or Android.

Part 1. Why Is Amazon Music Not Working?
Part 2. How to Fix "Amazon Music Not Working" Issue
Part 3. How to Stream Amazon Music without Limits

Part 1. Why Is Amazon Music Not Working?

For starters we're here to help with the question of "Why is Amazon Music not working?" or "Why is my Amazon Music not working?" to figure out what's wrong and whether it is "Amazon Music not working on Android" or "Amazon Music not working on iOS".

We have a look into the "Amazon Music app not working" and discover it can be due to 3 reasons including:

1.1 Unstable Internet Connection

To use Amazon Music, users need a functioning internet connection of Wi-Fi or a mobile network. Streaming music songs from Amazon Music, users must be connected to a solid internet connection. If the internet connection is slow or not working at all, Amazon Music app will fail to work for the task at hand and won't start working at all.

1.2 Temporary Glitch

Within the Amazon Music app, sometimes there might be a temporary glitch which is interfering with Amazon Music's operation, resulting in the "Amazon Music not working" issue at hand. This problem is minute and is easy to fix.

1.3 Corrupt Cache

Whether for streaming music or download music, Amazon Music can create a set of temporary files and take a lot of space of your device. These files are Amazon cache and might also be corrupt, resulting in the "Amazon Music not working" issue.

Now you have known "Why is Amazon Music not working" and learnt it is not about either "Amazon Music not working on Android" or "Amazon Music not working on iOS" - it's a common issue. Fortunately, the 3 possible problems above are minute and can be solved easily on Android and iOS devices.

Part 2. Part 2. How to Fix "Amazon Music Not Working" Issue

To fix the "Amazon Music not working" issue, there are 7 quick and easy fixes for android or iOS devices or for both: confirm the connection, check the internet speed, force strop the Amazon Music app, clear cache and data from the Amazon Music app and reinstall the Amazon Music app.

These are the most common steps to fix the "Amazon Music not working" issue on Android and iOS devices. Usually within one or several steps, you will find Amazon Music app is back on track again and your experience with Amazon Music app has been improved.

2.1 Confirm the Network Settings

Start with making sure all network settings about Amazon Music are correct on Android or iOS device.

Confirm the Network Setting on Android

1. Open 'Settings'.

2. Choose 'Apps & Notifications' from the setting list.

3. Select 'All apps' and tap 'Amazon Music' from the list of available apps.

4. Tap 'Mobile data' to confirm the connection on Android.

Note: For a mobile network, also confirm that Amazon Music app 'Settings' allow for Cellular.

Confirm the Network Setting on iOS

1. Open 'Settings'.

2. Find Amazon Music.

3. Toggle on Cellular.

2.2 Force Stop Amazon Music App

Most of the time a force stop can fix the "Amazon Music app not working" issue both for Android and iOS devices.

Force Stop Amazon Music App on Android

1. Open 'Settings'.

2. Choose 'Apps & Notifications' from the setting list.

3. Select 'All apps' and tap 'Amazon Music' from the list of available apps.

4. Tap 'Force stop' to stop Amazon Music app on Android.

Force Stop Amazon Music App on iOS

1. From the Home Screen to swipe up from to bottom and pause in the middle of the screen. Or double-click the Home button to show most recently used apps.

2. Swipe right or left to find Amazon Music app.

3. Swipe up on the Amazon Music app's preview to close it.

Reopen the Amazon Music app, now the "Amazon Music not working" issue should be fixed.

2.3 Clear Cache and Data from the Amazon Music App

As stated before, corrupt cache also is a possible reason. If the steps above failed, considering resetting the Amazon Music app by clear cache and data from the Amazon Music app. Usually, this will fix this issue for both iOS and Android devices and needn't to reinstall the Amazon Music app.

Clear Cache and Data on Android

1. Tap the Menu button from the home screen.

2. Select 'Settings'.

3. Choose 'Setting' and scroll down the 'Storage' section.

4. Tap 'Clear Cache' option to clear cache and data from the Amazon Music app.

Clear Cache and Data on iOS

According to Amazon Music, there is no option to clear all caches on iOS device so the Amazon Music app doesn't have a 'Clear Cache' option on iOS. Still, users can refresh the music.

1. Select the 'Clear Icon' on the upper right to go to 'Settings'.

2. Click 'Refresh My Music' at the bottom of the page.

2.4 Reinstall the Amazon Music App

Resetting the Amazon Music app should have worked, but, if this step still doesn't work, it's time to reinstall the Amazon Music App on your Android or iOS devices.

Reinstall Amazon Music App on Android

1. Tap and hold the Amazon Music app icon.

2. Press 'Uninstall' and then confirm.

3. Open the 'Google Play Store' and search Amazon Music.

4. Re-install the app.

Reinstall Amazon Music App on iOS

1. Tap and hold the Amazon Music app icon.

2. Select 'Delete' and then confirm.

3. Open the 'App Store' and search Amazon music.

4. Tap 'install' the app.

Part 3. How to Stream Amazon Music without Limits

The troubleshooting steps above should work for Android and iOS devices but, if still useless, then this will cost more time to wait for an update to fix this "Amazon Music not working" issue.

Don't despair. If you are interested in not experience this "Amazon Music app not working" issue and want to stream Amazon Music without limits, we here recommend ViWizard Amazon Music Converterto you. ViWizard Amazon Music Converter is a professional Amazon Music downloader, which enable Amazon Music users to solve most problems with Amazon Music such as "Amazon Music app not working" on Android or iOS. Just need a simple click on the 'Download' button for ViWizard's Windows version or Mac version, you will have a good experience with downloading and converting music songs from Amazon.

amazon music converter

Key Features of ViWizard Amazon Music Converter

  • Download songs from Amazon Music Prime, Unlimited, and HD Music
  • Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
  • Retain the original ID3 tags and lossless audio quality of Amazon Music
  • Support customizing the output audio parameters for Amazon Music
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Step 1Select and Add Amazon Music

add amazon music songs

On your computer, launch ViWizard Amazon Music Converter. Once it is launched, it will detect Amazon Music desktop app and launch it automatically. On the newly-open Amazon Music app, sign in to your Amazon Music account to access to the music from Amazon. Then almost all the music tracks from Amazon Music can be added to ViWizard's download list by a simple drag-and-drop.

Step 2Set the Output Parameters

select the output format

Now on ViWizard's center screen, all the added songs are shown. Just a click on the 'Convert' button can start to download the added songs but, parameters about the songs need to be set. Click the menu icon and then click 'Preference' icon. Parameters like sample rate, channel, bit rate, bit depth can be set for the device requirement or preference. To stream Amazon music without too much limits, setting MP3 as the output format is recommended. Also, you can consider to maximize the bit rate to 320kbps, which contributes to a better output audio quality than Amazon Music's 256kbps. All have done, please click the 'OK' button to save the settings.

Step 3Convert and Download Amazon Music

convert amazon music

Also notice the output path at the bottom of ViWizard's center screen. You can click the three-dot icon next to the output path to select the output folder, where the music files will be saved after the conversion. Click the 'Convert' button and the songs will be downloaded at a 5x speed. After a few moments, the conversion should be finished and you will find all the files are safe under the output folder.

Conclusion

Now you should have had the Amazon Music app back on track again without paying for an expensive therapy session. Or if Amazon Music is still not working, use ViWizard Amazon Music Converter can be the best alternative to stream Amazon Music without limits. Give it a shot!

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is an experienced writer of ViWizard who is obsessed about tech, movie and software.

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