For streaming music on Amazon Music via web or app on multiple devices, Amazon completes its streaming with the activated shuffle mode, which enables users to stream songs in a playlist randomly.
While Amazon Music still working well in streaming music, Amazon Music random shuffle mode, starts to operate with issues - sometimes Amazon Music shuffle not random or sometimes Amazon Music not shuffling, so things can get inconvenient and even frustrating.
Don't despair. There are some immediate fixes for the Amazon Music shuffle problem in this article. Also situation that Amazon Music shuffle not working is here for identification.
Part 1. How to Fix Amazon Music Shuffle Not Working
Amazon Music shuffle problem comes up as several songs are on shuffle but other songs won't. This happens no matter what, and a bad update can make it worse. Reading on to check how to fix Amazon Music shuffle not working on Android and iOS devices.
1.1 Check Shuffle Play
Amazon Music free tiers and Amazon Music Prime tiers can only stream in shuffle mode. While Amazon Music Unlimited users have full control of playing tracks, albums, and playlists on Amazon Music. If you find your Shuffle play does not work under the subscription of Amazon Music Unlimited and Standard, you need to check whether you have turned off Amazon Music shuffle play. If the shuffle icon is lit, it means shuffle mode is working; if it is grayed out, it means not working, you need to click it again.
1.2 Use Alexa Voice Command
Some users find that the Amazon Music shuffle play mode may not work properly, as it does not shuffle the whole content of the playlist, but always plays the same several tracks in the playlist. If you install the Alexa app or play Amazon Music on Echo, you can say 'Alexa, sort my playlist' to get the Amazon Music shuffle play.
⭐Tip: Amazon Music Prime can play the All-access playlist in order on mobile, desktop app. However, on the Echo device, it still shuffles playing All-access playlist for Amazon Music Prime.
1.3 Force Stop the Amazon Music App
For starters to force stop the Amazon Music app with a few simple steps on Android and iOS devices.
Force Stop Amazon Music App on Android
On the Android device, open "Settings".
From Settings, scroll down to find the "Apps & Notifications" section from the list.
Select "All apps" and tap "Amazon Music" from the apps list.
In Amazon Music's detailed page, tap "Force stop" to put Amazon Music app to a stop on Android.
Force Stop Amazon Music App on iOS
From iPhone's Home screen, swipe up from to bottom and pause in the middle of the screen. If there's a Home button, double click it to show apps' previews.
On the screen, swipe right or left to find the Amazon Music app's preview.
Pause in the Amazon Music app's preview and swipe up to force stop it.
Now reopen the Amazon Music app on Android or iOS device, the pervious steps should have cleared the Amazon Music shuffle problem and Amazon Music Shuffle mode can be enabled again.
1.4 Clear Cache from the Amazon Music App
Amazon Music cache can take up a lot space of the mobile devices and cause troubles in Amazon Music shuffle not working. If a force stop didn't make much sense to resume the shuffle, then corrupt cache should be cleared from the Amazon Music app.
Clear Cache from the Amazon Music App on Android
- On the Android device, open "Settings".
- From Settings, scroll down to find the "Storage" section.
- In the Amazon Music app's detailed page, tap "Clear cache" option to clear cache from the Amazon Music app.
Clear Cache from the Amazon Music App on iOS
Unlike Android device, there's no option to clear all caches on iOS device, but a simple refresh can have the same effect.
- On Amazon Music app, click "Clear Icon" on the upper right to go to "Settings".
- Tap "Refresh My Music" at the bottom.
Now close the Amazon Music app and go back to it to check if this method works for the Amazon Music not shuffling.
1.5 Log out and Log in Again
Amazon Music’s shuffle mode is locked and does not work to play randomly. It may relate to a glitch in your Amazon Music account. Try to log out and log in again to solve it.
On Mobile
- Tap on the Gear icon at the top right of your screen.
- Click Settings. Scroll down to the end of the page.
- Locate and click Sign Out option to log out Amazon Music account.
- And log in with your Amazon Music credentials again.
On PC
- Open Amazon Music on your computer.
- Hit your profile at the top right of the corner.
- Tap on Sign Out option to log out your Amazon Music account.
- Log in with Amazon Musci account again in the loading page.
1.6 Full Uninstall the Amazon Music App
If the two methods above still don't work, it's time to full uninstall the Amazon Music app from the mobile devices.
Uninstall the Amazon Music App from Android
On the Home screen, find Amazon Music app and tap and hold its app icon.
Press "Uninstall" option and then confirm.
Uninstall and Reinstall the Amazon Music App from iOS
On the Home screen, find Amazon Music app and tap and hold is app icon.
Press "Delete" option and then confirm.
Once the uninstallation completes, now all the Amazon Music data are deleted from the devices. Go to the app store to reinstall the Amazon Music app and open it again. Check if the Amazon Music shuffle problem is fixed and allows to shuffle all the songs through the playlist.
🫸 After deleting Amazon Music from your device, you can reinstall Amazon Music latest version from Google Play and App Store.
Part 2. Best Alternative to Enable Amazon Music Shuffle Free of Error
The fixes above should have work for the Amazon Music not shuffling on Android and iOS devices. If the Amazon Music Shuffle mode hasn't resumed the normal shuffling and still, Amazon Music shuffle plays same songs, then we'd like to introduce the best alternative to enable Amazon Music Shuffle free of error - using ViWizard Amazon Music Converter.
ViWizard Amazon Music Converter is a powerful tool to help troubleshoot Amazon Music not shuffling problems like shuffle not random further. It enables users to download all the accessible music tracks from Amazon to the computer.
What's more, the music tracks for shuffling can be converted in common audio formats like MP3, M4A, M4B. AIFF, WAV or FLAC, which would set no limits to be transferred to the mobile devices for shuffling well. Also the listening experience can keep the same with a few output settings on the bit rate, sample rate and channel.
Turn Amazon Music into MP3, WAV, FLAC, AIFF, M4A, M4B, and more. Keep songs offline and listen on demand with full control.
Step 1Add Amazon Music to Download for Shuffling
Download the correct version of ViWizard Amazon Music Converter to the computer. Launch it and wait for a few seconds until the Amazon Music desktop app pops up. On the Amazon Music app, sign in to your Amazon Music account to access to your playlists. Now just drag the playlists from Amazon Music and drop them to ViWizard's main interface. All the music songs in the playlists will be added and listed, waiting to be downloaded for shuffling.
Step 2Improve the Listening Experience
To improve the listening experience, several output settings need to be done before a click on the 'Convert' button. Click the menu icon and select the 'Preferences' from the top. To avoid an Amazon Music shuffling problem, MP3 or FLAC is recommended to be set as output format. Bit rate parameter should be set as the standard 256kbps or Amazon Music HD's 320kbps. To save all the settings here, click the 'OK' button.
Step 3Convert Amazon Music for Shuffling
Before click on the 'Convert' button, note the output path at the bottom. To change the output path, click on the three-dot icon next to it to select a new output folder. Now click the 'Convert' button to start downloading and converting all the songs for shuffling. At a 5x speed, the output folder will pop up after the conversion.
Step 4Transfer Amazon Music to Mobile Device
Now connect the phone to the computer via a USB stick and move all the downloaded music files to the "Music" folder. On the mobile device, now there shouldn't be a problem of Amazon Music not shuffling.
Part 3. FAQs about Listening Amazon Music on Airplane
How can I turn off Amazon Music shuffle mode?
If you are Unlimited tier or Standard tier, you can click the shuffle play icon to activate shuffle play or turn it off. However, if you are a free user or a Prime user, Amazon Music only provides shuffle play for you to stream. So, you need to upgrade your subscription to Amazon Music Unlimited or buy songs on Amazon Music. Or use ViWizard Amazon Music Converter to download Amazon Music content and then you can also enjoy the on-demand playing.
Why does Amazon Music always shuffle play same songs?
Amazon Music always plays shuffle same songs, which may relate to Amazon Music's Algorithm biases; the algorithm may not be properly random and prioritize certain songs or repeat favorites. Also, the power-saving mode affects Amazon Music playback, causing the same song to be played.
What is Shuffle Mode vs. On-Demand Playback?
Amazon Music Shuffle Mode allow you to get a mix of the requested music and other similar music, artists according to your recently listened to. While On-Demand Playback allows you to pick any song to play from the playlist. Only the All-Access playlist that Amazon Music Prime users can enjoy on-demand playback.
Summary
Hopes this article offers useful help to resume Amazon Music Shuffle Mode. ViWizard Amazon Music Converter can troubleshoot the Amazon Music shuffle problem further, give it a shot!
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Adam Gorden, the digital media specialist at ViWizard, is dedicated to providing the best solutions for digital media management, including audio and video conversion, file optimization, and media workflow enhancements.
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