While Amazon Music continually strives to enhance its services, some users have encountered persistent issues within its app, notably the problem of song skipping. Numerous users have reported experiencing interruptions like Amazon Music skips after just 30 seconds or Amazon Echo Dot music skipping issues.
Amazon Music keeps skipping songs is a common playback issues on Amazon Music. It can arise for various reasons, including unstable internet connection, corrupted cached files, and device operating system incompatibility. Fortunately, here we provide proven fixes you can take to resolve this issue and enjoy uninterrupted music streaming on Amazon Music.
Part 1. Why Does My Amazon Music Keeps Skipping?
Before figuring out the exact feasible solutions, let's firstly identify the reasons why Amazon Music keeps skipping. There may be issues with the app or the devices in use. After thorough investigation, we've identified the most common reasons that could be affecting this kind issue, which we have outlined below.
- Poor Internet Connection: Amazon Music requires stable internet to stream seamlessly. Weak or fluctuating networks can result in skipped tracks.
- App Cache and Data Issues: Accumulated cache or corrupted data in the app can cause playback interruptions.
- Outdated App Version: Using an outdated version of Amazon Music might lead to bugs, including skipping issues.
- Alexa Command Errors: If using Alexa, misunderstanding commands or a glitch in the system might lead to skipping.
- Bluetooth Connectivity Issues: For those using wireless speakers or headphones, Bluetooth problems may cause interruptions.
Part 2. 7 Fixes to Amazon Music Keeps Skipping on Mobile/Desktop
With the detailed reasons, you may well know the what causes your Amazon Music keeps skipping. Now we provide you with step-by-step instructions to address the problem.
Fix 1. Check Your Internet Connection
Song skipping can occur if your device has a poor or unstable internet connection. As streaming music on Amazon Music requires a stable and consistent connection to work smoothly. Ensure that you are connected to a reliable Wi-Fi network or have a strong mobile data signal before using the Amazon Music app.
Alternatively, try a different network to identify if the problem is specific to your current connection. If you confirm the skipping issue on Amazon Music is network-related, switch to a different Wi-Fi network or switch from Wi-Fi to mobile data (or vice versa) and see if the issue persists.
Fix 2. Close Background Apps
When Amazon Music is playing songs, other apps especially the music platforms running in the background can consume system resources and interfere with the Amazon Music app's performance. You should close all the background applications, including the Amazon Music app and restart it.
- For Android users, swipe from bottom to the middle of the home screen which will open the interface of all the background app. Then swipe them to the top to stop them to run in the background.
- For iOS users, hit the Home button twice to open the interface of all the background app, and swipe them to up to close them.
Fix 3. Update the Amazon Music App
Outdated app versions may contain bugs or compatibility issues that can lead to problems like song skipping. The outdated version of the Amazon Music app may include bugs and glitches that cause playback issues. Please visit your device's app store (Google Play Store for Android or Apple App Store for iOS) and check for updates for the Amazon Music app. If an update is available, install it.
Fix 4. Clear App Cache and Data
Cached data can sometimes become corrupted and cause playback issues. If you're using an Android device, clearing the cache and data can help resolve this. In your device's settings, navigate to the Amazon Music app, select Storage, and then choose "Clear Cache" and "Clear Data." This will reset the app, so you may need to log in to the app again with your Amazon account credentials.
For iOS users, there is no option for clearing cache for Amazon Music. But you can refresh your Amazon music library to solve this problem. Go to the Settings of Amazon Music app and scroll down to the bottom, then hit the Refresh My Music button.
Fix 5. Switch Online to Offline
If you are streaming music on Amazon Music and songs keep skipping, try downloading them offline to your device. After downloading, enable the "Offline Mode" feature in the app's settings and play the downloaded songs.
To make sure the Amazon Music app access your downloads first, open the Amazon Music app find the "Play downloads first" option under the playback settings within the app to play downloaded songs when available
Fix 6. Remove the Corrupted Downloads
However, while downloading songs in the Amazon Music app, you might occasionally encounter issues where downloads stop or the feature appears to stop working. This can result in corrupted offline downloads that may cause playback problems, including the song skipping. If the songs that're skipping are downloaded already, it's essential to ensure that your downloaded songs are intact. Delete any problematic downloads and re-download the songs again to ensure they are not corrupted.
Read More : How to Delete Amazon Music? Solved!
Fix 7. Choose Lower Audio Quality
Depending on your internet connection speed and stability, you can modify the streaming quality to reduce the chances of song skipping. Lowering the quality can help maintain a smoother playback experience, especially on slower connections. Open the Amazon Music app and access the app's settings. Look for the "Streaming Audio Quality," and choose a lower audio format such as "Standard." After that, check if you're still experiencing buffering or skipping.
Part 3. Fix Alexa Skipping Songs on Amazon Music
"When I play music, my echo show keeps skipping and pausing. I tried to drop in today and that was skipping as well." --Amazon Forum
Except for Amazon Music songs keeps skipping in the mobile and desktop app, many users also reports that their Alexa always skip songs with Amazon Music. The frequent pauses and skips may happen if the Wi-Fi signal is weak or drops all of a sudden. To ensure a strong internet connection, several issues should be taken into consideration:
Fix 1. Check Your Internet Bandwidth
For streaming music and other media via Alexa, your internet connection should be at least 2 Mbps, as the device itself requires a minimum of 512 Kbps.
Fix 2. Quit Shared Internet Connections
If your Alexa device shares an internet connection with other computers or devices, it can affect both your connection speed and music quality. This often occurs when someone in your home is downloading files, playing video games, or streaming videos online.
Fix 3. Check Your Internet Service Provider (ISP) Connection
If your connection speed is noticeably slower than usual, try restarting your broadband modem or router to optimize your connection to your ISP. If slow speeds persist, contact your ISP for assistance in resolving the issue.
Fix 4. Check the Network Firewall
Verify that your network firewall has the following ports open--123, 443, 4070, 5353, 33434, 40317, 49317.
Fix 5. Restarting the Echo device, Internet Modem and Router
Power off your router and/or modem, then wait for 30 seconds. If you have both a router and a modem, turn on the modem first and allow it to restart before powering on the router. While your network equipment is rebooting, disconnect the power adapter from your Echo device for three seconds, then reconnect it.
Fix 6. Check for Updates
Say, "Alexa, check for Amazon Music updates" to install the latest version of Amazon Music on your Echo device.
Part 4. Ultimate Fix to Amazon Music Skipping Songs [All Devices]
While the previous fixes aim to minimize song skipping issues within the Amazon Music app and Alexa devices, there is an alternative solution that ensures a flawless listening experience with complete control over your music library--using ViWizard Amazon Music Converter.
With ViWizard Amazon Music Converter, you can convert your Amazon Music downloads to various formats, including MP3, M4A, M4B, AAC, WAV, and FLAC. This method eliminates the risk of songs skipping in the middle or after 30 seconds and offers greater flexibility with your music content. No matter what device you use, including mobile, computer, Alexa, Fire TV, Fire Tablet, ViWizard provided you with a smooth listening experience with Amazon Music.
Key Features of ViWizard Amazon Music Converter
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- Download songs from Amazon Music Prime, Unlimited, and HD Music
- Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
- Retain the original ID3 tags and lossless audio quality of Amazon Music
- Support customizing the output audio parameters for Amazon Music
Step 1Add Music from Amazon
On Windows or Mac, launch the ViWizard Amazon Music converter to connect the Amazon Music desktop and your Amazon Music account. In the pop-up Amazon Music for desktop, select songs from the MUSIC section to add to ViWizard via drags-and-drops.
Step 2Customize Output Format
Return to ViWizard, open the app menu at the top to Preferences. In the Preferences setting, set the output format as MP3. You can also set the codec, sample rate, bit rate and channel here, then click OK to save these customizations.
Step 3Download Amazon Music
Now click on the Convert button at the bottom to download all the added Amazon Music contents in ViWizard. After the conversion, the output folder will pop up to browse all the converted files!
Conclusion
By using ViWizard Amazon Music Converter, you can transform your Amazon Music downloads into the format of your choice, ensuring a seamless and uninterrupted listening experience, free from issues like song skipping. This method empowers you to take full control of your music and enjoy it on various devices and platforms with ease.
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Adam Gorden, the digital media specialist at ViWizard, is dedicated to providing the best solutions for digital media management, including audio and video conversion, file optimization, and media workflow enhancements.
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