Amazon Music is one of the most popular streaming platforms for music lovers, but many users experience a frustrating issue: songs skipping or abruptly stopping during playback. This problem can happen on mobile devices, desktops, web players, Fire TV, or Echo speakers.
The causes can range from simple connectivity issues to app glitches, corrupted downloads, or even server-side problems. In this guide, we break down why Amazon Music keeps skipping and provide step-by-step quick fixes and advanced solutions to get your music playing smoothly again.
Part 1. Why Does My Amazon Music Keeps Skipping?
Before figuring out the exact feasible solutions, let's firstly identify the reasons why Amazon Music keeps skipping. There may be issues with the app or the devices in use. After thorough investigation, we've identified the most common reasons that could be affecting this kind issue, which we have outlined below.
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Bluetooth Connectivity Issues
For those using wireless speakers or headphones, Bluetooth problems may cause interruptions.
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Poor Internet Connection
Amazon Music requires stable internet to stream seamlessly. Weak or fluctuating networks can result in skipped tracks.
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App Cache and Data Issues
Accumulated cache or corrupted data in the app can cause playback interruptions.
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Outdated App Version
Using an outdated version of Amazon Music might lead to bugs, including skipping issues.
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Alexa Command Errors
If using Alexa, misunderstanding commands or a glitch in the system might lead to skipping.
Part 2. Quick Solutions for Amazon Music Skipping
These are the easiest and fastest solutions to try. They fix most skipping issues without requiring technical knowledge.
Solution 1. Check and Stabilize Your Internet Connection
Song skipping can occur if your device has a poor or unstable internet connection. As streaming music on Amazon Music requires a stable and consistent connection to work smoothly. Ensure that you are connected to a reliable Wi-Fi network or have a strong mobile data signal before using the Amazon Music app.
For Android
Open Settings > Wi-Fi and confirm you are connected to the correct network.
Toggle Wi-Fi off and back on to refresh connection.
Switch to mobile data if Wi-Fi is weak. And restart your router if connection is slow.
For iOS
Open Settings > Wi-Fi, check connection strength.
Turn Wi-Fi off/on or switch to mobile data.
Go to Settings > Cellular and ensure data is enabled for Amazon Music.
Restart your router or hotspot if needed.
For Windows
Click the Network icon → verify correct Wi-Fi or Ethernet connection.
Disconnect any VPNs. And run a speed test to ensure stable connection (≥5 Mbps).
For Mac
Click Wi-Fi icon on the top of screen.
Open Network Preferences > Ensure connected to correct network. And disconnect VPNs if active.
For Alexa
Open Alexa App and go to Devices section by hitting the More option on the bottom right.
Tap on Echo & Alexa option > Select your device > Wi-Fi Network.
Check connection strength, if necessary, reconnect to Wi-Fi.
For Sonos
Open Sonos App and click Settings option on the bottom right corner.
Go to the System and choose Network tab to verify Wi-Fi connection and signal strength.
If needed, you can move speaker closer to router.
Solution 2. Force Stop & Restart Amazon Music and Your Device
When Amazon Music is playing songs, other apps especially the music platforms running in the background can consume system resources and interfere with the Amazon Music app's performance. You should close all the background applications, including the Amazon Music app and restart it.
- For Android users, swipe from bottom to the middle of the home screen which will open the interface of all the background app. Then swipe them to the top to stop them to run in the background.
- For iOS users, hit the Home button twice to open the interface of all the background app, and swipe them to up to close them.
- For Alexa, you can directly say "Alexa, stop." or choose to unplug device for 30 seconds then plug back in.
- For Sonos, close Amazon Music playback in Sonos app. Restart Sonos speaker or app. After rebooting, relaunch music playback.
Solution 3. Sign Out and Sign Back In to Amazon Music
Sometimes, re-authenticate Amazon Music accounr on your device is the quick way to repair Amazon Music app glitches especially you have long period without Amazon Music.
For Android/iPhone
Open the Amazon Music app.
Tap My Music or Profile (bottom-right corner).
Tap the gear icon > Settings > Sign Out.
Close the app completely (swipe up from bottom to force close).
Reopen Amazon Music and tap Sign In, enter your Amazon account credentials, and confirm.
For Windows/Mac
Launch the Amazon Music desktop app.
Click Profile → Settings → Account → Sign Out.
Close the Amazon Music app completely.
Reopen Amazon Music. And click Sign In, enter your Amazon account email and password.
For Alexa
Open the Alexa app on your phone.
Tap More > Settings > Music & Podcasts.
Select Amazon Music > Disable Skill / Unlink Account.
Wait a few seconds. Tap Enable/Link Account > sign in with your Amazon credentials.
For Sonos
Open the Sonos app on your device.
Go to Settings > Services > Music & Voice > Amazon Music.
Tap Remove Account/Remove Service.
Wait a few seconds. Tap Add Music Service > Amazon Music > Add Account and sign in with your Amazon credentials.
Solution 4. Check Amazon Music Service
Visit Amazon Music service status pages or check social media for known outages. Sometimes skipping is caused by temporary server problems, which will resolve once services are restored.
Solution 5. Contact with Amazon Customer Service
If none of the above works, Amazon support can troubleshoot account-specific issues or rare device conflicts. You can email them with the device you stream and your subscription to Amazon Music, so that they can quickly find the solution and ask the professional technical team for you.
Part 3. Advanced Solutions to Fix Amazon Music Skipping Issue
If the quick fixes don’t solve the problem, the issue may require deeper troubleshooting. These solutions are more advanced but often necessary.
Solution 1. Lower Amazon Music Streaming Quality
Lowering the streaming quality reduces the bandwidth required, which often fixes skipping issues caused by slow or unstable internet.
On Android/iOS
Open the Amazon Music app on your phone or tablet.
Tap the Gear icon at the top right and choose Settings option.
Scroll down to Playback section and choose Streaming Audio Quality.
Tap Standard when you stream on WiFi, Best Available if using Data.
On Window/Mac
Open the Amazon Music desktop app on your computer.
Click your profile icon at the top-right corner of the Amazon Music Home interface.
From the menu, select Settings, then go to the Audio Format section: Choose Standard, Keep Available, or Save Data.
Solution 2. Clear Amazon Music Cache & App Data
Cached data can sometimes become corrupted and cause playback issues.
On Android
Launch the Amazon Music app, then click the gear icon and select Settings. Scroll down and tap the Clean Cache button.
Wait a few seconds, and Amazon Music will notify you once the cache has been successfully cleared.
On iOS
For iOS users, there is no option for clearing cache for Amazon Music. But you can refresh your Amazon music library to solve this problem.
Go to the Settings of Amazon Music app.
Scroll down to the bottom to hit the Refresh My Music button.
Solution 3. Remove and Re-download Corrupted Amazon Music Downloads
While downloading songs in the Amazon Music app, you might occasionally encounter issues where downloads stop or the feature appears to stop working. This can result in corrupted offline downloads that may cause playback problems, including the song skipping. If the songs that're skipping are downloaded already, it's essential to ensure that your downloaded songs are intact. Delete any problematic downloads and re-download the songs again to ensure they are not corrupted.
On Android/iOS
Open the Amazon Music app and hit the LIBRARY option.
Tap My Music to locate Downloads.
Locate the songs or playlists that skip during playback.
Tap the three-dot menu → Remove Download to delete corrupted files.
After removing, you can re-add them to the download list. And then your Amazon Music downloading queue will work again without skipping.
Solution 4. Update Amazon Music App on Your Device
Outdated app versions may contain bugs or compatibility issues that can lead to problems like song skipping. The outdated version of the Amazon Music app may include bugs and glitches that cause playback issues.
- For iOS users, open the App Store on iPhone or iPad, tap your profile icon in the top-right corner, locate Amazon Music, and tap Update if available.
- For Android users, open the Google Play Store, tap your profile icon, go to Manage apps & device, find Amazon Music under available updates, and tap Update.
- For Windows, open the Amazon Music app, click your profile picture, go to Settings, and follow the on-screen prompt if an update is available, then restart the app.
- For Mac, open the Amazon Music app, click Amazon Music in the menu bar, select Check for Updates, and install the latest version.
Solution 5. Switch Amazon Music from Online to Offline Mode
If you are streaming music on Amazon Music and songs keep skipping, try downloading them offline to your device. After downloading, enable the "Offline Mode" feature in the app's settings and play the downloaded songs.
To make sure the Amazon Music app access your downloads first, open the Amazon Music app find the "Play downloads first" option under the playback settings within the app to play downloaded songs when available
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Conclusion
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Adam Gorden, the digital media specialist at ViWizard, is dedicated to providing the best solutions for digital media management, including audio and video conversion, file optimization, and media workflow enhancements.
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