Amazon Music Greyed Out? Fixed!

Posted by Adam Gorden on Jul 21, 2022 5:00 PM.

Amazon Music is one of the most popular streaming music platforms and have countless music fans around the world. At this moment, Amazon Music is devoted to add new features to its 2 most popular music services - Amazon Music Prime and Amazon Music Unlimited. Feature like Amazon Music offline mode is a great hit.

Amazon Music offline mode enables users to download music from Amazon for offline listening. However, when it comes to Amazon Music download service, issues like Amazon Music download button greyed out or Amazon Music storage location greyed out can come up.

How to fix Amazon Music greyed out

If you want to know why Amazon Music download greyed out and how to troubleshoot this issue, reading on to find the answers.

Part 1. Why Amazon Music Download Grayed Out
Part 2. How to Fix Amazon Music Storage Location Greyed Out
Part 3. Best Alternative to Download Amazon Music Available Forever

Part 1. Why Amazon Music Download Grayed Out

Amazon Music download button or songs can appear to be "greyed out" for a variety of reasons. Reading on to learn in which situations that your Amazon Music download storage location greyed out: Amazon Music download button greyed out, Amazon Music Unlimited songs greyed out and Amazon Prime Music songs greyed out.

Amazon Music playlists greyed out

1.1 Amazon Music Download Button Greyed Out

When Amazon Music download button greyed out, it means the download button won't enable users to download a song or whole album for offline listening. There are 3 possible situations. Reading on for identification.

1. Licensing Agreements Limits

Due to the licensing agreements with music labels, Amazon Music would remove songs or whole albums from the Amazon Prime Music or the Amazon Music Unlimited catalogs.

However, songs or albums that are no longer part of the subscription would still display in user's Amazon Music library, but remained greyed out and not available for playback.

2. Expired or Cancelled Amazon Music Services

Download service is included in Amazon Music Prime membership or Amazon Music Unlimited subscription. If the membership for Prime and subscription for Unlimited has expired, lines of Amazon Music download grayed out.

3. Recent Amazon Music App Update

According to Amazon Music, a recent Amazon Music app latest version update can cause Amazon Music download greyed out issue because it is a bad update.

1.2 Amazon Music Unlimited Songs Greyed Out

Now we have identified why Amazon Music download button greyed out, Amazon Music Unlimited songs greyed out for one more reason - downgraded service.

Although the Amazon Music Unlimited is still available, it's also possible that the Amazon Music Unlimited subscription has been downgraded to Amazon Music Unlimited Single-Device Plan.

1.3 Amazon Prime Music Songs Greyed Out

There are two more causes of Amazon Music storage location greyed out in Prime Music: not connected to Amazon Music app and changed selection of songs.

1. Not Connected to Amazon Music App

If you haven't connected online to Amazon Music for more than a month (30 days), you will lose access to the Prime Music you've downloaded to your mobile device for offline playback and will need to re-add it.

2. Changed Selection of Songs

If not for the licensing agreements limits, the selection of songs and albums available with Amazon Music Prime keeps changing. From time to time "Prime" titles are removed from Amazon Prime Music to Amazon Music Unlimited.

Part 2. How to Fix Amazon Music Storage Location Greyed Out

Now since all situations have been identified, following are the 3 fixes to Amazon Music download greyed out.

2.1 Remove or Purchase Music

For Amazon Music greyed out, for starters there are options to remove or purchase those titles from the Amazon Music Digital Store.

For licensing agreements limits or changed selection of songs, just select the remove option to remove the music. Or if the purchase option is available, go to Amazon Music Digital Store. To light them up will need an additional cost on whole albums.

2.2 Renew or Upgrade Amazon Music Services

For Amazon Music services limits, first go to Your Amazon Music Settings to check the status of your Amazon Music prime membership or Amazon Music Unlimited subscription. Or to visit or more information.

To regain access to Prime Music or Amazon Music Unlimited songs greyed out, you need to renew.

2.3 Use Basic Troubleshooting Methods

Because a bad update of the Amazon Music app can disable the songs, sometimes basic troubleshooting methods are needed from Amazon.

First to go to Amazon Music Customer Service Center to ask Amazon Music staffs for help. Then follows their suggestions like update Amazon Music to the latest version, clear Amazon Music cache, uninstall and reinstall Amazon Music app.

Part 3. Best Alternative to Download Amazon Music Available Forever

However, it's still a pain in the back to have to redownload all the Amazon Music greyed out, even the from-time-to-time changing selection of Prime Music is harder to accept because Amazon Music Prime members need to 'Go Unlimited' to re-add the songs used to have "Prime" titles.

We all know there will be a cost, but sometimes a cost on a powerful tool can fix the issue of Amazon Music storage location greyed out once and for all.

There is ViWizard Amazon Music Converter which is safe and powerful to deal with Amazon Music downloading. One account with Amazon Music subscriptions can enable Amazon Music users to download music from Amazon for storage, of course further for offline listening. It can also convert the music tracks into MP3, M4A, M4B, WAV, AAC and FLAC formats, among which MP3s will need an extra cost in Amazon Music Digital Store. Also it will save the full ID3 tags. The most important thing is that the Amazon Music downloaded with ViWizard Amazon Music Converter will never grey out.

amazon music converter

Key Features of ViWizard Amazon Music Converter

  • Download songs from Amazon Music Prime, Unlimited, and HD Music
  • Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
  • Retain the original ID3 tags and lossless audio quality of Amazon Music
  • Support customizing the output audio parameters for Amazon Music
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Step 1Select and Add Amazon Music Tracks

add amazon music songs

Choose Windows version or Mac version of ViWizard Amazon Music Converter to install to the computer. If there's no Amazon Music app on the desktop, it is needed for later conversion. Open ViWizard Amazon Music Converter and it will launch Amazon Music desktop app to select and add music tracks from. Sign in to the Amazon Music account with subscription, now a simple drag-and-drop can add your favorite Amazon music songs to download without limits.

Step 2Set the Output Parameters

select the output format

For better listening experience, we recommend to set the output parameters in ViWizard Amazon Music Converter. Click the menu icon and find 'Preferences' from the top. On the new window, click the 'Convert' button to check all the output settings here. For output format, both the lossy MP3 or the lossless FLAC are recommended. Please also notice the bit rate can be set as the standard 256kbps or HD Music's 356kbps. All the output settings done, please click the 'OK' button.

Step 3Download and Convert Amazon Music Tracks

convert amazon music

Now on ViWizard's center screen, each song's output format should be reset. Click the 'Convert' button to start the conversion at a 5x speed. Click the 'Converted' button next to file icon to browse all the downloaded music tracks.


Either to fix the "Amazon Music storage location greyed out" issue or to download music from Amazon with ViWizard Amazon Music Converter, hope this article offers some help to stream Amazon Music fine. Give it a shot!

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is an experienced writer of ViWizard who is obsessed about tech, movie and software.

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