How to Fix Amazon Music Missing Songs in Library Section

Posted by Adam Gorden on Sep 23, 2022 5:00 PM.
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Similar to other music streaming services, Amazon Music is accessible through its website and dedicated apps for desktop and mobile devices. In most cases, these Amazon Music platforms work fine for users to access all the music in the LIBARRY section of its services, aka music subscription, well until issues like Amazon Music missing songs or albums happen.

how to fix Amazon Music missing songs

While this issue is reported with more Amazon Music platforms from mobile to desktop, we'd like to share some possible causes and fixes to this Amazon Music missing songs or Amazon Music missing albums issue.

Part 1. Causes to Amazon Music Missing Tracks from Albums
Part 2. Settings to Fix Amazon Music Missing Songs
Part 3. Common Steps to Fix Amazon Music Missing Songs
Part 4. Alternatives to Have More Control of Amazon Music Songs

Part 1. Causes to Amazon Music Missing Tracks from Albums

check Amazon Music purchased under LIBRARY section

Before reading on for the causes to Amazon Music missing TRACKS from ALBUMS or Amazon Music missing ALBUMS entirely, please switch to another Amazon Music platform to check whether the purchased are safe under the LIBRARY section.

1. Switch to Another Amazon Music Account

For users have perform some steps to transfer Amazon Music to another account, sometimes a misuse can cause this Amazon Music missing songs issue.

On all the devices and platforms, check the Amazon Music credentials with the username and profile to make sure Amazon Music account in use is the same.

2. Change Amazon Music Country / Region

For users have changed Amazon Music country or region after removing to another place, the Amazon Music missing albums issue can come up.

Part 2. Settings to Fix Amazon Music Missing Songs

Find Amazon Music missing songs? There're settings in the Amazon Music app to help restore the purchased or added titles in Library.

1. Refresh / Reload Amazon Music

For desktop:

1. In the Amazon Music desktop app, click the profile icon at the top.

2. Click Settings.

3. Scroll down to the bottom, click RELOAD LIBRARY button.

reload library button

4. In the pop-up, see the notification to confirm a reload.

5. Click Continue.

6. Wait until the music reload to resolve the Amazon Music missing songs issue at hand with the process bar.

load music process bar

Done. Go back to the Amazon Music desktop to see whether the Amazon Music missing tracks from albums or titles come back.

On mobile:

1. In the Amazon Music mobile app, open the Amazon Music app menu.

2. Tap Settings.

3. Scroll down to Refresh My Music.

4. Still, wait until the music refresh to completes.

Now check whether the Amazon Music missing songs issue has been fixed.

2. Change Amazon Music Country / Region

If the changed country or region is the cause to Amazon Music missing songs, a change Amazon Music account back to the former county or region can fix this issue.

1. From here to go to Your Amazon Music Settings.

2. Scroll down to AMAZON MUSIC ACCOUNT COUNTRY/REGION.

3. Click Move your Music account button.

move music account

4. In the new page to change Amazon Music Account Country/Region, click the chevron down icon in the country/region where the account has been set up.

5. From the dropdown country/region list, select the former country or region with the account.

6. Click Next.

From here if it asks, sign in to the account again.

7. Enter the information onscreen to complete this change.

Part 3. Common Steps to Fix Amazon Music Missing Songs

If the settings above haven't fix the Amazon Music album missing songs issue, here're the common fixes to the issue.

Note: After each steps have been performed, we recommend restarting the device or app for better performance.

1. Update Amazon Music App

When there're errors or issues with the Amazon Music app, including Amazon Music missing songs, please remember to check if an update is available to include fixes from Amazon.

Once the Amazon Music app is on its latest version, check if the Amazon Music missing songs or Amazon Music missing albums come back with the update.

2. Sign Out and Sign Back In

In most cases, even Amazon Music users haven't switch to another account, sometimes there is a glitch with the Amazon Music account. You can sign out and sign back in the account to fix the error.

3. Reestablish Internet Connection

To make all functions and features function well, Amazon Music requires a stable internet connection, if all the Amazon Music songs are missing, please switch the Wi-Fi or mobile connections off and back on after 30 seconds to reestablish the network connection.

4. Force Stop Amazon Music App

In addition to the 2 common fixes above, there's another simple step to fix issue surrounding the running Amazon Music app - force stop.

On Android phones, users can make full use of the Force stop button in Settings: Settings > Apps & Notifications > All apps > Amazon Music > Force stop. On iPhone, swipe up from the Home Screen to show all the running apps, then swipe up the Amazon Music app's preview to full stop to app. On desktop, please end the running program.

5. Full Uninstall Amazon Music App

If all steps fail to fix Amazon Music missing songs issue, please full uninstall the app to clear all the data and cache. After the app uninstall, reinstall the Amazon Music app.

However, please keep in mind that the Amazon Music downloads will be cleared along with the uninstallation.

Part 4. Alternatives to Have More Control of Amazon Music Songs

While affected Amazon Music users find the whole process is rather frustrating to access their Amazon Music songs, we'd like to introduce an alternative to have more control of the titles part of the subscription - download and keep Amazon Music songs forever with an Amazon Music converter!

Thing You'll Need: ViWizard Amazon Music Converter

amazon music converter

Key Features of ViWizard Amazon Music Converter

  • Download songs from Amazon Music Prime, Unlimited, and HD Music
  • Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
  • Retain the original ID3 tags and lossless audio quality of Amazon Music
  • Support customizing the output audio parameters for Amazon Music
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ViWizard Software here for Windows and Mac is a professional Amazon Music converter to enable affected Amazon Music users more control of their own music contents in Amazon Music, including SONGS, ALBUMS, PLAYLISTS and even the entire AMAZON MUSIC LIBRARY. Not just for prevent this Amazon Music missing songs issue, it can convert the Amazon Music downloads to MP3s for a better back-up.

add amazon music songs

More than MP3, ViWizard Amazon Music Converter can convert the music songs from Amazon into more formats like M4A, M4B, AAC, WAV and FLAC. For bit rate, it can keep the standard 256Kbps for "Premium" titles and improve to HD Music's 320Kbps for "Unlimited" titles.

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