Similar to other music streaming services, Amazon Music is accessible through its website and dedicated apps for desktop and mobile devices. In most cases, these Amazon Music platforms work fine for users to access all the music in the LIBARRY section of its services, aka music subscription, well until issues like Amazon Music missing songs or albums happen.
While this issue is reported with more Amazon Music platforms from mobile to desktop, we'd like to share some possible causes and fixes to this Amazon Music missing songs or Amazon Music missing albums issue.
Part 1. Causes to Amazon Music Missing Tracks from Albums
Before reading on for the causes to Amazon Music missing TRACKS from ALBUMS or Amazon Music missing ALBUMS entirely, please switch to another Amazon Music platform to check whether the purchased are safe under the LIBRARY section.
Switch to Another Amazon Music Account
For users have perform some steps to transfer Amazon Music to another account, sometimes a misuse can cause this Amazon Music missing songs issue.
On all the devices and platforms, check the Amazon Music credentials with the username and profile to make sure Amazon Music account in use is the same.
Change Amazon Music Country / Region
For users have changed Amazon Music country or region after removing to another place, the Amazon Music missing albums issue can come up.
Albums Licensing Changed
If the music or album rights changed, it also caused specific tracks or entire albums to be removed from your Amazon Music library catalog.
Downgrade or Cancel Amazon Music subscription
If you cancel your Amazon Music subscription or downgrade your Amazon Music Unlimited to Amazon Music Prime, certain songs or albums will automatically be lost. Also, if you downgrade your subscription to a single-device plan, which means you can only stream the full Amazon Music category via Echo or Fire TV. The specific album will also disappear from your Amazon Music library on your phone or PC.
Part 2. Settings to Fix Amazon Music Missing Songs
Find Amazon Music missing songs? There're settings in the Amazon Music app to help restore the purchased or added titles in Library.
Refresh / Reload Amazon Music
On mobile:
- In the Amazon Music mobile app, open the Amazon Music app menu.
- Tap Settings.
- Scroll down to Refresh My Music.
- Still, wait until the music refresh to completes.
Now check whether the Amazon Music missing songs issue has been fixed.
For desktop:
- In the Amazon Music desktop app, click the profile icon at the top.
- Click Settings.
- Scroll down to the bottom, click RELOAD LIBRARY button.
- In the pop-up, see the notification to confirm a reload.
- Click Continue.
- Wait until the music reload to resolve the Amazon Music missing songs issue at hand with the process bar.
Done. Go back to the Amazon Music desktop to see whether the Amazon Music missing tracks from albums or titles come back.
Change Amazon Music Country / Region
If the changed country or region is the cause to Amazon Music missing songs, a change Amazon Music account back to the former county or region can fix this issue.
- From here to go to Your Amazon Music Settings.
- Scroll down to AMAZON MUSIC ACCOUNT COUNTRY/REGION.
- Click Move your Music account button.
- In the new page to change Amazon Music Account Country/Region, click the chevron down icon in the country/region where the account has been set up.
- From the dropdown country/region list, select the former country or region with the account.
- Click Next.
- From here if it asks, sign in to the account again.
- Enter the information onscreen to complete this change.
Part 3. Common Steps to Fix Amazon Music Missing Songs
If the settings above haven't fix the Amazon Music album missing songs issue, here're the common fixes to the issue.
⭐Note: After each steps have been performed, we recommend restarting the device or app for better performance.
Update Amazon Music App
When there're errors or issues with the Amazon Music app, including Amazon Music missing songs, please remember to check if an update is available to include fixes from Amazon.
Once the Amazon Music app is on its latest version, check if the Amazon Music missing songs or Amazon Music missing albums come back with the update.
Sign Out and Sign Back In
In most cases, even Amazon Music users haven't switch to another account, sometimes there is a glitch with the Amazon Music account. You can sign out and sign back in the account to fix the error.
Reestablish Internet Connection
To make all functions and features function well, Amazon Music requires a stable internet connection, if all the Amazon Music songs are missing, please switch the Wi-Fi or mobile connections off and back on after 30 seconds to reestablish the network connection.
Clear Cache and Data from Amazon Music
After checking the music missing problem is not related to Wi-Fi or your Amazon Music account; it may relate to Amazon Music itself, bugs again. You can clear the Amazon Music cache and data to recover the missing music.
For Android
- Go to Settings on your Android device.
- Scroll down and tap on Apps >App Management to get the basic information about Amazon Music.
- Click the Amazon Music image in the App list. And choose the Storage usage icon and tap on the Clear cache icon.
For iOS
Differing from Android, there is no Clear Cache icon to directly clear the Amazon Music cache. However, you can still clear the Amazon Music cache following the steps below.
- Open Settings on your iOS device.
- Navigate to General> iPhone Storage. Then tap on Amazon Music from the app list
- You will enter the detailed info page, hit the Offload App button, and it will free up storage used by Amazon Music but keep its documents and data.
For Mac
- Launch Finder on your desk.
- Type "shift-command-g" to open the "go to the folder".
- Type "~/Library/Application Support/Amazon Music/Data".
For Windows
- Go to the Start menu.
- Enter "userprofile\AppData\Local\Amazon Music\Data" in the search box.
- Hit "Enter" to get the data of Amazon, then remove the data file.
Force Stop Amazon Music App
In addition to the 2 common fixes above, there's another simple step to fix issue surrounding the running Amazon Music app - force stop.
On Android phones, users can make full use of the Force stop button in Settings: Settings > Apps & Notifications > All apps > Amazon Music > Force stop.
On iPhone, swipe up from the Home Screen to show all the running apps, then swipe up the Amazon Music app's preview to full stop to app.
On desktop, please end the running program.
Full Uninstall Amazon Music App
If all steps fail to fix Amazon Music missing songs issue, please full uninstall the app to clear all the data and cache. After the app uninstall, reinstall the Amazon Music app.
However, please keep in mind that the Amazon Music downloads will be cleared along with the uninstallation.
If the purchased content also disappears from your Amazon Music library, you can follow the steps mentioned earlier. If you find your albums come back, congratulations; if not, you need to write an email to the Amazon contact to ask them to help you download them again. But unfortunately, Amazon Music has a bad service attitude, some users reflect that the content on the album is still not available. So, the best way to avoid this situation is to save them to your local device. And ViWizard Amazon Music Converter can help you do that.
Part 4. Alternatives to Have More Control of Amazon Music Songs
While affected Amazon Music users find the whole process is rather frustrating to access their Amazon Music songs, we'd like to introduce an alternative to have more control of the titles part of the subscription - download and keep Amazon Music songs forever with an Amazon Music converter!
Thing You'll Need: ViWizard Amazon Music Converter
ViWizard Software here for Windows and Mac is a professional Amazon Music converter to enable affected Amazon Music users more control of their own music contents in Amazon Music, including SONGS, ALBUMS, PLAYLISTS and even the entire AMAZON MUSIC LIBRARY. Not just for prevent this Amazon Music missing songs issue, it can convert the Amazon Music downloads to MP3s for a better back-up. More than MP3, ViWizard Amazon Music Converter can convert the music songs from Amazon into more formats like M4A, M4B, AIFF, WAV and FLAC. For bit rate, it can keep the standard 256Kbps for "Premium" titles and improve to HD Music's 320Kbps for "Unlimited" titles.
Turn Amazon Music into MP3, WAV, FLAC, AIFF, M4A, M4B, and more. Keep songs offline and listen on demand with full control.
Step 1Add Amazon Music from You Library to ViWizard
Install the new version of ViWizard Amazon Music Converter on your computer. On the pop-up Amazon Music, make sure you've signed in to your Amazon Music account with a subscription to Prime or Unlimited to access songs. A simple drag-and-drop can enable you to add Amazon Music tracks to ViWizard Amazon Music Converter. On ViWizard's center screen, all the added songs should be listed with some information such as title, artist, duration, and the most important output format.
Step 2Customize the Output Parameters
Noted the output format next to each song's duration. To enable the song for more individual use or for a better listening experience, click the menu icon and select Preferences. On the pop-up window, click Convert and all the supported output parameters can be reset here. For streaming Amazon Music without limits, MP3 is recommended. Also, the output tracks can be archived by None, Artist, Album, or Artist/Album for sorting out. Please click the OK button to save all the output settings.
Step 3Download Amazon Music Library
Now, a click on the title of a song will help rename the output file. After that, click the Convert button to start the conversion. At a 5x speed, the conversion should be done in a few moments. Once done, go to the Converted history list to view and check all converted songs. You can find all the Amazon Music tracks saved to your computer locally removed DRM. Then you can play Amazon music on any device without limits
You have successfully downloaded your Amazon Music library to your local, and you will never missing this songs even Amazon Music remove the songs from its library!
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Adam Gorden, the digital media specialist at ViWizard, is dedicated to providing the best solutions for digital media management, including audio and video conversion, file optimization, and media workflow enhancements.
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