Amazon Music Playlists Disappeared? Fixed!

By Adam Gorden Posted on June 21, 2023
This is completely ridiculous. 3 years of music gone just like that. My wife changed the password quite a while back, and I just tried signing out/in again thinking that this caused the issue, after reading an Amazon customer service rep telling someone else to do that in another post. I think this is from an update that was done to the app recently. It will take months to download all the music and setup up my playlists again. And who's to say this won't happen again. I will be going back to Apple music. I never had an issue like this with them before.

If you want to stream music through a huge library and curated features, Amazon Music is got your covered. It offers a great variety of customizable options for you to explore: customize a preset in Car Mode, create your own unique playlists, change the order of playlists, and more. However, have you experienced the above frustration that all created playlists are gone on Amazon Music? Same as some users, you may switch to other music platforms when facing this irritating issue. But before that, I would suggest you try these viable alternatives when Amazon Music playlists disappeared.

amazon music playlists disappeared

Part 1. Why Did My Amazon Music Playlists Disappeared?

Most users are wondering but can't figure out why Amazon Music playlists disappeared. Here we offer some possible reasons for a reference.

1. Licensing Issue. If your Amazon Music songs disappeared from playlists, then the songs are not accessible due to licensing issues or censorship issues. Or sometimes, the songs in the playlist are no longer available in your current country.

2. Recent Update of Amazon Music. According to some comments given by affected Amazon Music listeners, they all thought it is ridiculous that all playlists are gone after updating the Amazon Music app.

3. Expired Amazon Music Membership. Once your Amazon Music subscription hasn't been renewed in time, you are not eligible to access most content whether online or offline on Amazon Music.

4. Cleared Amazon Music Cache and Data. If you cleared the Amazon Music cache or uninstalled the Amazon Music app recently, the Amazon Music offline playlist disappeared issue occurs.

Part 2. How to Fix Amazon Music Playlists Disappeared

After figuring out why did my Amazon Music playlists disappeared, the next step is to fix this issue using the corresponding solutions. Just scroll down to dive into these feasible fixes.

1. Check Your Amazon Music Subscription

You should give priority to this step for fixing the Amazon Music playlist missing. If your Amazon Music account is inactive, some songs and playlists are not available for you. Moreover, a host of issues such as Amazon Music not downloading, Amazon Music songs being greyed out, and more are caused by this reason. Hence, it is essential to check and renew your Amazon Music premium plan. Go to Your Amazon Music Settings from a web browser to view your status and renew your subscription if necessary.

amazon music settings

2. Sign Out and Back in

A user give feedback that when encountering Amazon Music playlists not found, he signed out of Amazon Music, and signed back in, and then the playlists were populated again. It is hard to explain why this step works to fix Amazon Music playlists appeared, but it deserves a try.

On the Amazon Music Mobile App to Sign Out:

Step 1. Launch the Amazon Music app and navigate to your Setting.

Step 2. Scroll down to the bottom and select Sign Out.

On the Amazon Music Desktop App to Sign Out:

Step 1. On Amazon Music, click your Profile at the top right corner.

Step 2. From the dropdown list, hit on the Sign Out option.

sign out amazon music desktop

After that, reopen Amazon Music and it will prompt you to sign in. Just enter your valid Amazon Music credentials to log in.

3. Refresh Amazon Music Library

If Amazon Music playlists keep disappearing, chances are that there is not enough time for Amazon Music to reload your library. Thus, refresh and reload your library manually on Amazon Music to show your playlists again.

On the Amazon Music Mobile App:

Step 1. On Amazon Music, tap the cog icon in the upper right corner.

Step 2. Select Settings and scroll down to see and tap Refresh My Music.

refresh your amazon music on mobile

On the Amazon Music Desktop App:

Step 1. Click your Profile icon in the top right.

Step 2. Select Settings and scroll down to the bottom.

Step 3. Hit on RELOAD LIBRARY and select Continue to proceed with your process.

reload library amazon music

After refreshing your library, wait a few seconds and reopen Amazon Music to see if the disappeared Amazon Music playlists reappear in your music library.

4. Force Stop Amazon Music

Temporary bugs and issues in the Amazon Music app result in the Amazon Music playlist missing. Since the issue might be with the running Amazon Music app, you should shut down the Amazon Music app to stop it from continuing to influence your musical experience.

On Android to Force Stop Amazon Music:

Step 1. Go to Settings and scroll down to Apps & Notifications.

Step 2. Select All Apps and then Amazon Music.

Step 3. On Amazon Music's detailed page, tap Force Stop to shut down Amazon Music.

amazon music force stop android

On iOS to Force Stop Amazon Music:

Step 1. Swipe up from the Home screen to bring up the app switcher.

Step 2. Swipe upwards on Amazon Music's preview to force stop it.

5. Clear Amazon Music Caches

On rare occasions, Amazon Music gets stuck by too heavy cache files on your device and the content would not show in your library. So the Amazon Music playlists disappeared issue occurs. Moreover, clearing Amazon Music caches can solve different types of issues, such as playback issues.

On Android to Clear Amazon Music Cache:

Step 1. Go to Settings and select Apps > Amazon Music.

Step 2. Tap Storage > Clear Cache to delete the unnecessary files produced by Amazon Music on your Android device.

clear amazon cache android

6. Reinstall the Amazon Music App

Uninstalling the app is the classic and effective solution used to fix various issues. After removing the app and its data thoroughly, any bugs and issues can be fixed.

On Android, long-press the Amazon Music icon on your home screen, and then select Uninstall to delete it from your Android device. After removing it, go to Google Play Store and enter Amazon Music on the search bar to install it again.

On iOS, tap and hold the Amazon Music app and select the Remove the App option. Now, you can navigate to App Store to reinstall Amazon Music.


    If your Amazon Music offline playlist disappeared, clearing caches of Amazon Music and uninstalling the Amazon Music app can clear all your Amazon Music downloads including the offline playlist. So be careful with your choice.

7. Redownload Amazon Music Playlists

What to do when Amazon Music offline playlist disappeared? The straightforward way is to enable online mode to download the playlist again. However, it is time-consuming and if you're in online mode but all playlists are gone, you are required to add songs to a new playlist to redownload.

Part 3. How to Back Up Amazon Music Playlists

I know that even though try all the above solutions, Amazon Music disappeared playlists can't be found anymore. So to avoid the Amazon Music playlist missing or songs missing, the best and safest way is to back up. After populating playlists with your favorite songs, try to download them locally to keep them on your device without losing or missing them. If you choose to download from Amazon Music, then all downloads are unplayable since they are encrypted with DRM.

Don't despair, here we find the right way to download and back up your Amazon Music playlists. That is to apply an Amazon Music DRM removal -- ViWizard Amazon Music Converter. It is a splendid music converter for those Amazon Music users, aiming to download and convert songs from Amazon Music to MP3, AAC, WAV, FLAC, M4A, and M4B without DRM protection. Using this tool, you don't need to worry about any audio quality loss. Moreover, the ViWizard program works automatically at a 5x faster speed so it can convert your several playlists in a few minutes.

amazon music converter

Key Features of ViWizard Amazon Music Converter

Free Trial Free Trial

* Security verified. 5, 481,347 people have downloaded it.

  • Download songs from Amazon Music Prime, Unlimited, and HD Music
  • Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
  • Retain the original ID3 tags and lossless audio quality of Amazon Music
  • Support customizing the output audio parameters for Amazon Music

Now, let's see how to download and back up Amazon Music playlists via ViWizard Amazon Music Converter. And you can hit on the download button above to get the free trial.

Step 1Input Amazon Music Playlists to ViWizard

Launching the ViWizard Amazon Music Converter will automatically load the Amazon Music app. So, ensure the current version of Amazon Music is on your computer. And then you can copy the link of the playlist from Amazon Music and paste it into ViWizard's search bar. Next hit on the + icon to upload the copied playlist. Alternatively, you can drag and drop the playlist to ViWizard. ViWizard also supports adding several playlists into it, so you can back to Amazon Music to add more to ViWizard.

add amazon music songs

Step 2Set the Output Format for Playlists

ViWizard offers personalized choices for you so that you can customize output tracks in the playlists to your heart's content. Just click the three-line Menu icon at the upper right corner, then select Preference and turn to Convert. From here, you can adjust parameters like the format, channel, sample rate, and bit rate. To back up Amazon Music playlists, the defaulted MP3 format can meet your needs.

select the output format

Step 3Download the Playlists Locally

To download and convert the Amazon Music playlist to MP3, just one-click the right-bottom Convert button. And then you can enjoy them on any player, on any occasion, and with no need for the Amazon app. After conversion, click the bottom Converted icon at the bottom to browse and locate converted songs. Now, all songs and playlists are stored on your computer and you can directly play them with the built-in media player or any other players. Also, you can transfer these downloads to your mobile phones using a USB cable.

convert amazon music


Sometimes, it is inescapable that Amazon Music playlists disappeared. After encountering this issue, you can try the above methods to fix it but there need a bit of luck to find the disappeared content back. So the safest way to avoid Amazon Music playlist missing is to back up it on your device. To better back up and organize your Amazon Music playlists, ViWizard Amazon Music Converter is the best choice! Give it a try by clicking or tapping the download button below!

You May Be Interested

export amazon music playlist

How to Export Amazon Music Playlist to Another Music Service

Learn More >>
create amazon music playlist

How to Create Amazon Music Playlist on Any Device

Learn More >>
amazon music cant add song to playlist

Immediate Fixes to Amazon Music Can't Add Song to Playlist

Learn More >>
downoad amazon music to usb

How to Download Amazon Music to USB

Learn More >>
upload music to amazon music

Import Music to Amazon Music or Other Music Services? Solved!

Learn More >>
where to find amazon music downloads

Solved: How to Find Downloaded Songs on Amazon Music

Learn More >>

Leave a Comment (0)


Audio Converter

Best audio solution to convert Apple Music, iTunes audios, and Audible audiobooks to MP3 and more with no quality loss.

Free Trial Free Trial
Audible Audiobook Converter

Audible Audiobook Converter

Easily convert any Audible audiobooks, including AA or AAX files, to common MP3 and more without the Audible app.

Free Trial Free Trial
tidal music converter

Tidal Music Converter

Download any music track, album, playlist, podcast, and audiobook from Tidal without a premium membership.

Free Trial Free Trial
  1. Home >
  2. Amazon Music >
  3. Amazon Music Playlists Disappeared? Fixed!