How to Fix Amazon Music Keeps Crashing

Part 1. Why Does the Amazon Music App Keeps Crashing?

To fix the Amazon Music App that keeps crashing, you need to figure out the reasons causing it to crash. It may be related to the device issues, app bugs, and updates. The network also influences the use of Amazon Music. You can take a quick look at the reasons we list below.

• Network Issues: Poor or unstable internet can disrupt streaming.
• App Glitch or Bug: A temporary software issue may cause crashes.
• Corrupted Cache/Data: Stored temporary files might be causing conflicts.
• Outdated App Version: Running an old version of Amazon Music can lead to instability.
• Device Compatibility Issues: The app may not work well with your OS version.
• Insufficient storage: Low storage can prevent the app from functioning properly.

Part 2. How to Fix the Amazon Music App Keeps Crashing

With the detailed reasons, you may well know the what causes your Amazon Music keeps crashing. Now we provide you with step-by-step tutorials to solve the problem.

Fix 1. Check Internet Connection

The problem of Amazon Music App keeps crashing may be caused by a poor or unstable internet connection. Any music streaming service like Amazon Music needs a stable and consistent connection to work smoothly. Please make sure your Wi-Fi is connected successfully before you use the Amazon Music service.

If the problem still exists, you can choose to connect with another reliable WI-FI or use a mobile data signal to solve it. If Amazon Music still keeps crashing while your WI-FI is working in using other apps, you can read other fixes below.

Fix 2. Restart the App & Device

You can solve most problems by restarting the Amazon Music App or your phone. It is very easy that you only need to stop Amazon Music from working and enter it again. If Amazon Music still keeps crashing, restart your device to check whether it works fluently.

Fix 3. Force Stop Amazon Music

The second solution doesn't work? No problem, the third way to force stop the Amazon Music App may help you.

• For Android users: Open the settings on your device and find App info. You will see Amazon Music in the working lists. Click the "Force stop" and clear the cache. And re-enter the Amazon Music App again to check whether it's working without crashing.



• For iOS users: If you are user of iPhone 8/SE, hit the Home button twice to open the interface, find the card of Amazon Music, and swipe it up to close it. If you are a user of iPhone X or latest iOS version, swipe up from the bottom of the screen and pause for a moment, find the card of Amazon Music, and slide up to close.

Fix 4. Clear Cache & Data (Mobile)

Cached data is also an issue to cause the Amazon Music App to crash. After you clear the cache data, you may find that Amazon Music can play music fluently.

• For Android users: Find your device's settings and navigate your Amazon Music app, click "Storage", and then choose "Clear Cache" and "Clear Data". The app will reset, then log in to the app again with your Amazon account credentials.

  

• For iOS users: Differing from Android, there is no option for clearing the cache for Amazon Music on iOS. But you can click Amazon Music's settings and hit the "Refresh My Music" button to fix this trouble.

  

Fix 5. Check for App & Devices Updates

Amazon Music crashing occurs in the outdated version of Amazon Music. Additionally, the device system determines whether the Amazon Music App works. To ensure the app works successfully, check whether the app's version is the latest one and if your device requires an update.

Fix 6. Reinstall Amazon Music

It is necessary to reinstall Amazon Music if Amazon Music keeps crashing after following the methods mentioned before. Maybe the Amazon Music App has bugs or errors on your devices. You need to delete it and reinstall Amazon Music from the official Amazon store.

Fix 7. Check Device Storage

Amazon Music needs about 500 MB- 2 GB of space to store its installation package and cache. Moreover, the RAM needs more than 3 GB if you want to use 4k/lossless audio quality. You need to check whether the storage is enough for Amazon Music to work. If not, delete some unimportant files or software.

• For Android users: enter the settings, click "storage", and then you can check the free storage space on your mobile device.



• For iOS users: enter the settings, find the general button, click "iPhone storage", and then you can see the free storage space.

Fix 8. Contact Amazon Support

All the ways we mentioned can't work? The only thing you can do is contact Amazon support. Ask for help from Amazon staff or an online service to figure out the reason why Amazon Music keeps crashing. With their help, you can fix it and enjoy Amazon Music again.

Part 3. Ultimate Fix to Amazon Music App Crashing

Although we list many ways to fix the crashing problem, there is another efficient way to have a flawless listening experience without Amazon Music crashing--using ViWizard Amazon Music Converter.

ViWizard Amazon Music Converter can transfer your Amazon Music downloads to various formats, including Lossless, MP3, M4A, M4B, AIFF, WAV, and FLAC. This method keeps the ID3 information and makes sure you can have a smooth experience without crashing.

Key Features of ViWizard Amazon Music Converter

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• Download songs from Amazon Music Prime, Unlimited, and HD Music
• Convert Amazon Music songs to MP3, M4A, M4B, FLAC, and WAV
• Retain the original ID3 tags and lossless audio quality of Amazon Music
• Support customizing the output audio parameters for Amazon Music

Step 1Add Music from Amazon

ViWizard Amazon Music has a built-in Amazon Music web player. You log in with your account, and then you can add music to ViWizard via drag-and-drop.

Step 2Customize Output Format

Return to ViWizard, open the app menu at the top to Preferences. In the Preferences setting, set the output format as MP3. You can also set the Audio Channel, Sample Rate, Bitrate and Save lyrics here, then click OK to save these customizations.

Step 3Download Amazon Music

Now click on the Convert button at the bottom to download all the added Amazon Music contents in ViWizard. After the conversion, the output folder will pop up to browse all the converted files!

Conclusion

The problem of Amazon Music keeps crashing is annoying, but by using the ViWizard Amazon Music Converter, you will never have trouble with Amazon Music crashing. Also, it supports any player device for numerous output formats, so you can enjoy Amazon Music at any time and place!