9 Solutions to Fix Spotify Web Player Not Working

Updated by Matt Smith on Aug 18, 2021 10:04 AM.

Spotify has made it easier for us to access any track and playlist through web browsers like Chrome, Safari, Firefox, and more without installing any extra software. While it's bringing more convenience for us to enjoy the music online, the Spotify web player at the meantime throws us many unexpected problems such as Spotify web player black screen and more. We can find many reports about 'Spotify web player not working' issue in the Spotify community like below:

"Spotify web player won't play anything in Chrome. When I click the Play button, nothing happens. Can anyone help?"
"I can't access Spotify through my web browser. It keeps saying 'protected content is not allowed' in Chrome settings. But it is. why won't Spotify web player play? Any solution to fix Spotify web player not playing?"

If your Spotify web player stopped working suddenly, you are suggested to try these solutions introduced below which will help you fix the error and make the Spotify web player work smoothly again.

spotify web player not play

Part 1. How to Enable Spotify Web Player
Part 2. Spotify Web Player Can't Load Properly? Try These Fixes!
     Way 1. Update Web Browser
     Way 2. Check Internet Connection & FireWall
     Way 3. Clean Up Browser Cookies
     Way 4. Use Another Web Browser
     Way 5. Log Out Everywhere
     Way 6. Change Location
     Way 7. Use Spotify Web Player in Protected Window
     Way 8. Use the Spotify Desktop
Part 3. Ultimate Solution to Fix Spotify Web Player Not Working

Part 1. How to Enable Spotify Web Player

Spotify web player is an online streaming service that allows users to access the whole Spotify catalog and enjoy the same features offered by the Spotify desktop app through web browsers, such as Chrome, Firefox, Edge, etc. With Spotify web player, you can create playlists, save radio stations, albums, and artists, search the tracks, and so forth.

Easy Guide to Enable Spotify Web Player

If it's your first time using the Spotify web player, then you'll need to enable the service in your browser manually. Otherwise, you may receive an error message like "Playback of protected content is not enabled" when you try to use the web player. And you will find Spotify web player stops playing. Here we'll take Google Chrome as an example to show you how to enable it.

Step 1. Open Chrome on your device. Then visit: chrome://settings/content.

Step 2. Under Protected content, enable the option of "Allow site to play protected content".

Step 3. Go to https://open.spotify.com to access Spotify web player. Then log into your Spotify account as required.

Now you should be able to browse and listen to any Spotify track and playlist via web player as expected.

Part 2. Spotify Web Player Can't Load Properly? Try These Fixes!

As mentioned above, you may still fail to load Spotify even after enabling the web player. That could be caused by different reasons, though. Normally, it could be an internet connection error, wrong browser caches, browser incompatibility, or others. If your Spotify web player doesn't work, simply try these proven ways to have it fixed.

Update Web Browser

Sometimes an outdated browser could prevent you from using Spotify online player. Since Spotify gets regular updates, it's necessary to update your web browser too. So if your Spotify web player stops working, the first thing you should do is check your browser and update it to the latest version. The "N" versions of Windows 10 don't come with the media-playing functionality that is needed for the Spotify web player. To fix the Spotify web player not working on Windows 10 N, you can download and install the Media Feature Pack. Then restart your browser and try to use the Spotify web player again.

n version

Check Internet Connection & FireWall

If you can't connect to Spotify or Spotify web player login not working, you should check whether there's any problem regarding your Internet connection. To clarify, try to visit other websites from the browser. If failed, then you are suggested to restart the modem or wireless router and then refreshing Spotify.

But if Spotify web player is the only site you can't access, then it might be blocked by the firewall settings. In this case, simply disable the firewall on your computer and see whether the Spotify web player could work again.

Clean Up Browser Cookies

While you are browsing the Internet, the browser will automatically record your trace by generating cookies, so that you can easily access the same website when you visit it again. However, cookies cause problems too. If you find there's something wrong with Spotify when using the web player, you can also delete the browser cookies/caches for a try.

Use Another Web Browser

The other suggestion you could try to fix Spotify browser not working is switching to a different browser that's compatible with Spotify.

Log Out Everywhere

Another way to fix Spotify web player not working is to log out of your Spotify account everywhere. Make sure you log out on all the devices where you use the same Spotify account. Go to Spotify and you can find the Account overview tab under the profile. Use that to log out of your account.

sign out spotify

Change Location

Did you travel to another country or region recently? Then changing location may help for solving Spotify web player not playing.

1. Go to https://www.spotify.com/ch-fr/. Replace "ch-fr" with your current country or region and log into your account.

2. Then go to your profile settings page and change the country to the current one.

change location spotify

Use Spotify Web Player in Protected Window

Sometimes, an extension or feature in your browser might interfere with the Spotify web player and cause the Spotify online web player not working problem. If so, you can open the Spotify web player in a private window. This will launch a window without cache and extension. On Chrome, launch it and tap the three-dot button. Choose the New incognito window button. On Microsoft Edge, launch it and tap the three-dot button. Choose the New InPrivate window button.

protected content

Use the Spotify Desktop

If these solutions do not help, why not download Spotify desktop to listen to Spotify songs. If you do not want to download the desktop, you can try the alternative solution in the next part.

Part 3. Ultimate Solution to Fix Spotify Web Player Not Working

As it's difficult to identify what actually causes the loading error of the Spotify web player, the problem might keep existing and remains unsolved after trying all those suggestions. But don't worry. In fact, there is an ultimate way that can enable you to play Spotify songs with any web player effortlessly, when you find Spotify won't play web player.

You should know that Spotify protects its online streams. Therefore, only the paid users are able to download the songs offline. However, those downloaded songs are not actually downloaded at all. In short, the songs are still saved on the Spotify server. You only rent, not buy the music from Spotify. That's why we can only listen to Spotify music through its desktop app or the web player. But what if we find a way to download those Spotify songs on the local drive? Once done, we can then play the Spotify music with any other player on the web.

ViWizard spotify downloader

That's true. The only tool you'll need is called ViWizard Spotify Music Downloader, which is able to extract and download Spotify songs/albums/playlists by converting the protected OGG Vorbis format to common MP3, AAC, WAV, FLAC and others. It works with both premium and free accounts of Spotify. That's to say, it lets you listen to Spotify offline even without premium.

Now just follow the complete guide below to see how to use this smart Spotify downloader to download and play Spotify songs on any media player and device.

Download Download

Step 1Drag Spotify Songs/Playlists to ViWizard

Open ViWizard Spotify Music Converter. Then the Spotify app will be loaded simultaneously. After that, log in to your Spotify account and drag any playlist or track from the Spotify store to the ViWizard window for downloading.

Step 2Set Output Profile

Go to the Preferences option from the top menu of ViWizard after loading the Spotify songs. Here you can select the output format, such as MP3, AAC, WAV, FLAC, M4A, and M4B. You can also change other parameters like audio codec, bit rate, etc. if you like.

Step 3Download Spotify Music Offline for Any Player

Now go back to the main interface of ViWizard, then click the Convert button to start extracting and downloading Spotify songs. Once the process is over, tap the "history" icon to locate the downloaded tracks or playlists. Then you can freely share and play those offline songs on non-Spotify web player without problem.


is an amateur writer engaged in ViWizard in 2013. He is a movie lover who write a lot of movie reviews for many websites and blogs.

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