If you've ever tried to stream music from your phone or tablet to your favorite speakers, game console, or TV using Spotify Connect, you know how convenient it can be. Spotify Connect allows both free and premium users to enjoy high-quality audio via Wi-Fi, providing a better experience than older methods like Bluetooth or AirPlay. Popular devices like Amazon Echo, Sonos speakers, PS4, and Apple TV support Spotify Connect, making it easier than ever to enjoy music throughout your home.
Supported Devices for Spotify Connect:
- Speakers: Amazon Echo, Sonos (various models), Google Home & Nest, Bose SoundTouch, JBL Link Series, Marshall Speakers, Harman Kardon Citation Series
- Game Consoles: PS4, PS5, Xbox One, Xbox Series X and Series S, Nintendo Switch (limited functionality)
- Watches: Apple Watch, Fitbit Versa, Samsung Galaxy Watch
- TVs: Apple TV, Chromecast (all models), Roku devices (including Roku TV), Amazon Fire TV sticks and boxes, Smart TVs from brands like Samsung, LG, and Sony (with Spotify app)
- Others: Google Nest Hub, Denon HEOS speakers, Yamaha MusicCast devices, Logitech Harmony remotes
However, many users are facing issues with Spotify Connect. Some find that their devices - like the PS4 or smart speakers - appear on the app but fail to connect. Others have experienced a frustrating pattern: after pausing their music for a bit, they can't reconnect when they return.
So, what's going on? Various factors can disrupt the connection between your devices and Spotify, from network problems to app glitches. It's crucial to understand that these issues aren't uncommon and can be fixed with some troubleshooting steps.
In this post, we'll explore what might be causing Spotify Connect to malfunction and offer practical solutions to get it back up and running. We'll cover devices like Amazon Echo, Apple TV, Google Home, and more. If your device doesn't show up or connect properly, you may want to reach out to the manufacturer for support. And if you're looking to enjoy your music offline, we'll provide tips on how to do that as well.
Part 1. How to Fix Spotify Connect Not Working
Mode Setup Guides:
Method 1. Connect Devices to the Same Wi-Fi
Ensure both devices are connected to the same Wi-Fi network. If this doesn't resolve the issue, try restarting your Wi-Fi or using a different network. Here's how:
Windows/Mac: Click the Wi-Fi icon in your taskbar or menu, select the desired network, and enter the password.
Android/iOS: Go to Settings > Network & Internet or Wi-Fi, tap the network, and enter the password.
Amazon Echo: Open the Alexa app > Devices > your device > "Change" next to Wi-Fi, and follow the prompts.
Sonos: Open the Sonos app > More > Settings > System > Network > Wireless Setup and follow the instructions.
Google Home/Nest: Open the Google Home app, touch and hold your device's title, tap "Settings" > "Device information," and tap "Forget" if needed.
Apple TV: Go to Settings > Network > Wi-Fi, and select the correct network.
Apple Watch: Open Settings > Wi-Fi, select the network, and tap "Join."
Method 2. Restart Wi-Fi or Try Another Network
If connecting to the same Wi-Fi didn't work, try restarting your Wi-Fi router or switching networks. Here's how:
All Devices: Unplug the power cable from your router, wait 30 seconds, then plug it back in and allow it to restart.
Sonos: Unplug your Sonos speaker, wait one minute, then plug it back in.
Android/iOS: Turn off Wi-Fi in Settings, wait a few seconds, then turn it back on.
Amazon Echo/Google Home/Nest: Unplug the power adapter, wait 30 seconds, then plug it back in.
Method 3. Check Account Status
Ensure your Spotify account is active and in good standing:
- Open the Spotify app or website and log in.
- Look for any notifications regarding your account (like payment issues).
- Go to your account settings to verify your subscription plan is active and hasn't expired.
Method 4. Check Firewall and Security Settings
Firewall or security settings may block Spotify from connecting. Here's how to check:
Windows:
- Open Control Panel > System and Security > Windows Defender Firewall.
- Click "Allow an app or feature through Windows Defender Firewall."
- Ensure Spotify is listed, with both Private and Public checkboxes checked.
Mac:
- Go to System Preferences > Security & Privacy > Firewall.
- Click "Firewall Options" and make sure Spotify is allowed to connect.
Method 5. Restart the Device Running Spotify
If restarting the Spotify app didn't work, restart the device running it:
Windows: Open the Start menu, select Power > Restart.
Mac: Click the Apple menu > Restart. If unresponsive, hold the power button until it shuts off, then press it again to restart.
Method 6. Restart the Device Not Connecting to Spotify
If the issue persists, restart the device not connecting:
Google Home/Nest:
- Open the Google Home app and ensure it's linked to the same account as your speaker.
- Touch and hold your device's title, tap Settings > More > Reboot.
- Alternatively, unplug the power cord, wait one minute, then plug it back in.
Amazon Echo: Unplug the device, wait a moment, then plug it back in. For models with removable batteries, remove and reinsert the batteries.
Sonos: Unplug the power cord, wait one minute, then plug it back in.
Apple Watch:
- Press and hold the side button until sliders appear. Tap Power, then drag the Power Off slider to the right.
- Hold the side button until the Apple logo appears. For a force restart, hold the side button and Digital Crown simultaneously for at least ten seconds.
Method 7. Update Spotify App
Ensure your Spotify app is up to date for the latest features and fixes:
Windows: Click Help in the menu, select "About Spotify," and check for updates. If prompted, click "Please restart to install."
Mac: Look for a blue dot next to the profile button. If it appears, click it, then select "Update Available" and "Restart Now."
Android: Open Google Play, search for "Spotify," and tap "Update" if available.
iOS: Open the App Store, search for "Spotify," and tap "Update" if available.
Apple TV: Go to Settings > Apps > "Automatically Update Apps" and ensure updates are enabled.
Method 8. Update Devices' Software
Ensure your device's operating system is up to date for compatibility with Spotify Connect:
Windows: Open the Start menu, go to Settings > Update & Security > Windows Update, and check for updates.
Mac: Click the Apple menu > System Preferences > Software Update, and install any available updates.
Android: Open Settings > System > System update, and follow on-screen instructions.
iOS: Open Settings > General > Software Update, tap "Download and Install" if an update is available.
Apple TV: Go to Settings > System > Software Updates, and select "Update Software" if available.
Apple Watch: Open the Apple Watch app on your iPhone, tap My Watch > General > Software Update, and install updates if available.
Amazon Echo: Open the Alexa app, go to Devices > Echo & Alexa > About, or say, "Check for software updates" to your Echo.
Sonos: Open the Sonos app, tap More > Settings > System > Check for Updates.
Method 9. Remove Spotify from Liked Services
If Spotify is linked to your devices, try removing and relinking it:
Amazon Echo: Open the Alexa app, go to Menus > Settings > Music & Podcasts, select Spotify, and choose "Disable Skill."
Google Home/Nest: Open the Google Home app, tap Account > Settings > Music, select Spotify, and choose "UNLINK."
Apple Watch: Press the Digital Crown, hold the display until the View Options appear, tap "Edit Apps," and delete Spotify.
Apple TV: Select the Spotify app, press and hold the clickpad center until it jiggles, press the Play/Pause button, then select "Delete." Reinstall the app from the App Store.
Method 10. Use a Different Device for Troubleshooting
If you're still facing issues, try using a different device to see if the problem persists:
- Use another smartphone, tablet, or computer with the Spotify app installed and connect it to the same Wi-Fi network.
- Open Spotify on the new device and try to connect to your speakers or other devices.
Method 11. Clean Uninstall Spotify App
Performing a clean uninstall of the Spotify app can resolve persistent issues. Here's how:
Windows: Open Settings > Control Panel > Programs > Uninstall a program. After uninstalling, type "%AppData" in the Windows Search box and delete any associated Spotify folders.
Mac: Use Go > Utilities > Activity Monitor to quit Spotify. Then, open Finder > Applications > Spotify, and move it to Trash. Hold the Option/Alt Key, go to Library > Caches, and delete the com.spotify.client and com.spotify.client.helper folders.
Android: Long-press the Spotify icon from the home screen and select "Delete." Then go to Settings > Apps > Spotify, tap Storage > Clear Data, and delete the com.spotify.spotify.music folder from Storage > Android > Data.
Method 12. Restart the Spotify App
A simple solution for Spotify Connect issues is to restart the app:
Windows: Press Ctrl+Shift+Esc to open Task Manager, select any Spotify tasks, click "End Task," and reopen the app.
Mac: Click on Spotify in the Apple menu > Force Quit, select Spotify, and click "Force Quit." Restart the app afterward.
Android: Go to Settings > Apps > Spotify, tap "Force stop," then clear cache/data. Reopen the app.
iOS: Swipe up from the bottom or double-click the home button to view apps, swipe up on the Spotify app to close it, and then reopen.
Method 13. Offline Play Spotify on Your Devices
Another potential fix for iOS Spotify Connect not working is to go into iOS Settings > Spotify app, tap it, and enable mobile/cellular data. If this doesn't work, you can also toggle the Airplane Mode on and off to have a try. But if all of these solutions do not work for you, does it mean you have to forget Spotify? Don't give up so early. You just want to stream Spotify on Sonos, PS4, or other devices but the Spotify Connect PS4 not working problem stops you. Actually, you can just put aside Spotify Connect and try to play Spotify music on these devices directly.
But how? Since Spotify songs are protected so that you need to convert Spotify songs to common formats that are supported by your smart speakers with a professional Spotify converter which will convert Spotify to MP3, AAC, WAV, FLAC, and much more popular formats. This converter is ViWizard Spotify Music Converter.
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Part 2. Spotify Connect Device Not Showing
If you're encountering issues with Spotify Connect where devices are not appearing or there are duplicates with the same name, follow these specific steps to troubleshoot.
If you encounter multiple devices with identical names in the Spotify Connect list, it may be due to devices being logged in with the same account or sharing similar names on your network. In such cases, attempt to connect to each device individually, starting with one, and then moving on to the next.
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For Spotify Mobile App:
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Log in to Device
Ensure that you are logged in to the desired device using the same Spotify account.
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Switch Off 'Show Local Devices Only':
- Open the Spotify app.
- Go to Settings.
- Tap "Devices."
- Look for the "Show Local Devices Only" option and turn it off.
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Turn On 'Local Network' (Specially for iOS):
- Open the Settings app.
- Scroll down and tap on Spotify.
- Enable the 'Local Network' option to allow Spotify to discover devices on your local network.
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For Spotify Web Player:
When using the Spotify web player, there are specific considerations for device compatibility. The web player allows you to connect to devices that you have previously logged into, ensuring a secure and seamless connection. Additionally, it supports Google Cast devices on the current network, specifically if you are using the Chrome browser.
Conclusion
In conclusion, resolving Spotify Connect issues can significantly enhance your music streaming experience. Whether you are dealing with devices not showing up, connectivity problems, or duplicates, the solutions provided aim to cover a wide range of scenarios. If you want to extend your Spotify experience further and play your favorite tunes on multiple devices without the constraints of online streaming, consider using a tool like ViWizard Spotify Music Converter.
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Adam Gorden, the digital media specialist at ViWizard, is dedicated to providing the best solutions for digital media management, including audio and video conversion, file optimization, and media workflow enhancements.
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