
Different people have reported various issues with Spotify Connect, a feature that both Premium and free users rely on to play music from their phone through an audio system over the same Wi-Fi.
Spotify Connect usually works well over Wi-Fi and is a convenient alternative to Apple's AirPlay or Google's Chromecast. But when it doesn't, the problems are often caused by network issues, app glitches, or server interruptions. Some users don't see their devices in the app at all. Others notice that their devices show up but don't actually connect. I've streamed music from my phone to my speakers almost daily without issues, but sometimes even popular devices like Amazon Echo or Apple TV fail to connect.
In this guide, I'll go through the main reasons why Spotify Connect may not work and show practical steps to fix these issues. Whether it's a common problem that can be resolved with a few basic checks or something more specific, you'll find the solutions here. You'll also learn where to look for alternatives if you need other ways to control your music.
Part 1. Basic Checks if Spotify Connect Is Not Working
Before trying more advanced fixes, it's best to start with basic checks. Simple issues like network problems, outdated apps, or devices that aren't compatible can often cause Connect problems.
1: Check Device Compatibility
Your devices may not cooperate with Spotify Connect for a few simple reasons. Some speakers, TVs, or consoles don't support Connect. That means even if they appear in the app, they might not actually connect. Checking compatibility first can save a lot of time.
Here's a list of some of the most common devices that support Spotify Connect. For the full list, visit https://connect.spotify.com/ in any browser and search for your device to see if it's compatible.
Supported Devices for Spotify Connect:
- Speakers: Amazon Echo, Sonos (various models), Google Home & Nest, Bose SoundTouch, JBL Link Series, Marshall speakers, Harman Kardon Citation Series
- Game Consoles: PS4, PS5, Xbox One, Xbox Series X/S, Nintendo Switch (limited functionality)
- Watches: Apple Watch, Fitbit Versa, Samsung Galaxy Watch
- TVs: Apple TV, Chromecast (all models), Roku devices (including Roku TV), Amazon Fire TV Stick and Fire TV Box, Smart TVs from Samsung, LG, and Sony
- Headphones and Wearables: Sony WH-1000XM6, Google Pixel Watch, and other Bluetooth-enabled headphones and smartwatches
- In-Car Systems: Devices with Apple CarPlay, Android Auto, and other compatible car audio systems
- Others: Google Nest Hub, Denon HEOS speakers, Yamaha MusicCast devices, Logitech Harmony remotes
2: Check Wi-Fi Network
Spotify Connect relies on a strong Wi-Fi connection. If your network is weak or unstable, devices may fail to appear or drop connections. Public or restricted networks (like office or school Wi-Fi) can make the problem worse.
All Devices: Unplug the power cable from your router, wait 30 seconds, then plug it back in and allow it to restart.
iPhone/iPad or Android: Turn off Wi-Fi in Settings, wait a few seconds, then turn it back on.
Amazon Echo/Google Home/Nest: Unplug the power adapter, wait 30 seconds, then plug it back in.
Sonos: Unplug the Sonos speaker, wait one minute, then plug it back in.
3: Check Spotify Server Status or Outages
Sometimes the issue isn't on your end - Spotify servers occasionally go down. Even if your devices are set up correctly, Connect won't work during an outage.
You can confirm this by visiting Spotify Status on X (formerly Twitter) for official updates or checking Downdetector for Spotify for live outage reports.
4: Ensure Devices Are on the Same Wi-Fi
Your phone, tablet, or computer must be on the same Wi-Fi as the device you want to connect. If they are on different networks, Connect won't recognize them. Even being on different bands of the same router (2.4 GHz vs 5 GHz) can sometimes cause issues.
Windows/Mac: Click the Wi-Fi icon in the system tray or menu bar and confirm your connected network.
Android: Swipe down from the top > long-press Wi-Fi, and verify the network name.
iPhone/iPad: Go to Settings > WLAN, tap your preferred network, and enter the password if required.
Apple TV: Go to Settings > Network > Wi-Fi, and select the correct network.
Apple Watch: Open Settings > Wi-Fi, select the network, and tap Join.
Amazon Echo: Open the Alexa app > Devices > your device > Change (next to Wi-Fi), then follow the prompts.
Sonos: Open the Sonos app > More > Settings > System > Network > Wireless Setup, and follow the instructions.
Google Home/Nest: Open the Google Home app, touch and hold your device's name, tap Settings > Device information, and tap Forget if needed.
5: Restart Devices and Spotify App
Glitches sometimes happen. Restarting your phone, speaker, or TV can fix minor errors. Closing and reopening the app refreshes the connection and often resolves problems. Basically, you're restarting everything for a fresh start.
How to Restart Spotify:
Windows: Press Ctrl + Shift + Esc to open Task Manager, select any Spotify tasks, click End Task, and reopen the app.
Mac: Click the Apple menu > Force Quit, select Spotify, and click Force Quit. Then restart the app.
Android: Go to Settings > Apps > Spotify, tap Force stop, then Clear cache (and optionally Clear data). Reopen the app.
iOS: Swipe up from the bottom (or double-click the Home button) to view open apps, swipe up on the Spotify app to close it, then reopen.
How to Restart Devices:
Windows: Open the Start menu > Power > Restart.
Mac: Click the Apple menu > Restart. If it's unresponsive, hold the power button until it shuts down, then press it again to restart.
Google Home/Nest:
- Open the Google Home app and make sure it's linked to the same account as your speaker.
- Touch and hold your device's tile, tap Settings > More > Reboot.
- Alternatively, unplug the power cord, wait one minute, then plug it back in.
Amazon Echo: Unplug the device, wait a few seconds, then plug it back in. For models with removable batteries, take them out and reinsert them.
Sonos: Unplug the power cord, wait one minute, then plug it back in.
Apple Watch:
- Press and hold the side button until the sliders appear.
- Tap Power, then drag the Power Off slider to the right.
- Hold the side button again until the Apple logo appears.
6: Test Spotify Connect on Another Device
If one device fails, try using another to isolate the issue. This helps identify whether the problem is specific to one device or related to your Spotify account.
7: Restart Wi-Fi or Switch Networks
Routers sometimes run into conflicts or IP address issues. Restarting your Wi-Fi or switching to another network can help refresh connections and make your devices visible again.
8: Update Spotify App
Older app versions can cause compatibility problems. Updating ensures you have the latest features and bug fixes. An outdated app might fail to connect even when your devices are otherwise compatible.
Android: Open the Google Play Store, tap your profile icon > Manage apps & device > Updates available, and tap Update next to Spotify.
iPhone/iPad: Open the App Store, tap your profile icon (top right), scroll down, and tap Update next to Spotify.
Windows: Open Spotify, click the three dots > Help > About Spotify, and click Restart Now if an update is available.
Mac: Click Spotify in the top menu > About Spotify, then select Update Available > Restart Now to apply updates.
Apple TV: Go to Settings > Apps > Automatically Update Apps and ensure automatic updates are enabled.
Once updated, reopen Spotify and check if Connect works correctly.
9: Update Device Firmware or OS
Your speaker, TV, or console may need the latest firmware for Spotify Connect to work smoothly. If your devices fail to connect or get stuck on "Connecting," outdated firmware is often the main cause. Phones and tablets should also stay updated to avoid compatibility glitches.
Windows: Open Start > Settings > Update & Security > Windows Update, and click Check for updates.
Mac: Click the Apple menu > System Settings > General > Software Update, and install available updates.
Android: Go to Settings > System > System update, and follow the on-screen instructions.
iPhone/iPad: Open Settings > General > Software Update, then tap Download and Install if available.
Apple TV: Go to Settings > System > Software Updates, and select Update Software if available.
Apple Watch: Open the Apple Watch app on your iPhone, tap My Watch > General > Software Update, and install updates if available.
Amazon Echo: Open the Alexa app > Devices > Echo & Alexa > About, or say "Check for software updates" to your Echo.
Sonos: Open the Sonos app > More > Settings > System > Check for Updates.
10: Sign Out of Spotify and Sign Back In
Account sessions sometimes get corrupted. Signing out and back in refreshes your account authentication and often fixes devices that appear but won't connect. You can log out from your phone, computer, or even all devices through your account page for a full reset.
iPhone/iPad or Android: Tap your profile picture > Settings & Privacy, scroll down, and tap Log out.
Windows or Mac: Click your profile picture > Log out.
All Devices:
- Visit spotify.com/account/overview.
- Scroll down to Security and privacy > Sign out everywhere.
- Click Sign out everywhere.
After that, reopen Spotify on your main device, log back in, and try opening Now Playing > Device icon to see if your speakers or TV show up correctly.
Part 2. Common Fixes if Spotify Connect Is Not Working
If basic checks don't solve the problem, there are common fixes you can try. Some may seem a bit more technical, like dealing with firewall blocks, app cache issues, or network conflicts. Following these steps usually resolves problems that prevent Spotify from detecting or connecting to your devices.
1: Check Firewall, Security, or Antivirus Settings
Security software can block the ports Connect uses. This is mostly relevant for PC and Mac, where you can control permissions. Ensuring proper access allows your devices to connect over the network.
Windows:
- Open Control Panel > System and Security > Windows Defender Firewall.
- Click Allow an app or feature through Windows Defender Firewall.
- Make sure both Private and Public boxes for Spotify are checked.
- Click OK, then restart Spotify.
Mac:
- Go to System Settings > Network > Firewall Options.
- Look for Spotify in the list. If it's blocked, remove the restriction.
- Restart Spotify and check Connect again.
If you use a third-party antivirus app, check its settings to whitelist Spotify or disable it to test if it's the cause.
2: Clear Spotify Cache
Cached data can interfere with device detection. Clearing the cache removes old files and refreshes the app.
Windows/Mac (App):
- Open Spotify.
- Click your profile picture > Settings & Privacy.
- Scroll to Storage, then click Clear cache.
- Restart Spotify.
Android (System Settings):
- Open Settings > Apps > Spotify.
- Tap Storage & cache > Clear cache.
Android or iPhone/iPad (App):
- Open Spotify.
- Tap your profile picture > Settings & Privacy > Data-saving and offline.
- Scroll to Storage > Clear cache, then tap Clear.
3: Unlink and Reconnect Spotify Devices
Devices may be registered incorrectly. If Spotify is linked to your speakers through the app, try unlinking and relinking them. This often fixes connection problems.
Amazon Echo: Open the Alexa app > Settings > Music & Podcasts, select Spotify, and choose Disable Skill. Then re-enable the skill and sign in again.
Google Home/Nest: Open the Google Home app > Account > Settings > Music, select Spotify, and choose UNLINK. After a few seconds, relink your Spotify account.
Apple Watch: Press the Digital Crown, hold the display until View Options appear, tap Edit Apps, and delete Spotify.
Apple TV: Select the Spotify app, press and hold the clickpad center until it jiggles, press Play/Pause, then select Delete. Reinstall it from the App Store afterward.
4: Disable VPN or Custom DNS Settings
VPNs, unusual ad-block DNS, or private relay setups can block local network detection. Connect requires devices to communicate on the same network. Disabling these ensures proper communication.
First, disconnect any active VPN and switch back to your normal Wi-Fi connection. If you're using a custom DNS:
Windows: Go to Network > Internet > Change adapter options, right-click your network connection, select Properties, choose Internet Protocol Version 4 (TCP/IPv4), and enable Obtain DNS server address automatically.
Mac: Go to System Settings > Network > Details > DNS tab, and remove any custom DNS entries.
After that, restart your Wi-Fi and reopen Spotify to test Connect again.
5: Reset Network Settings
Old Wi-Fi configurations or IP conflicts may prevent devices from appearing. Resetting network settings clears these issues and refreshes connections. You can do this by forgetting and reconnecting to saved networks and VPNs. Remember to write down your Wi-Fi passwords before doing this so you can reconnect afterward.
Android: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
iPhone/iPad: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Windows: Go to Settings > Network & Internet > Status > Network reset, and follow the on-screen steps.
Mac: Open System Settings > Network, select your Wi-Fi, click the minus (–) button to remove it, then reconnect manually.
6: Perform a Clean Uninstall of Spotify
Sometimes the app itself is the problem. A clean uninstall removes corrupted files or misconfigured settings and gives you a fresh start.
Windows:
- Open Control Panel > Programs > Uninstall a program and remove Spotify.
- After uninstalling, type %AppData% in the Windows Search bar and delete any remaining Spotify folders.
- Restart your computer.
Mac:
- Quit Spotify.
- Open Finder > Go (top menu), hold the Option / Alt (⌥) key, and select Library.
- Open Caches and delete the com.spotify.client and com.spotify.client.helper folders.
- Click the back arrow, open Application Support, and delete the Spotify folder.
- Restart your device, then download and reinstall Spotify.
Android:
- Long-press the Spotify icon and tap App info > Uninstall.
- Go to Settings > Apps > Spotify > Storage, tap Clear storage and Clear cache.
- Open your file manager, go to Internal Storage > Android > data, and delete the com.spotify.music folder (also check your SD card if used).
- Restart your device, then reinstall Spotify from Google Play.
iPhone/iPad:
- In the Spotify app, go to Settings & Privacy > Storage, then tap Clear cache.
- Open Settings > General > iPhone Storage (or iPad Storage), select Spotify, and tap Delete App.
- Press and hold the Lock and Volume Up/Down buttons until the power slider appears. Drag it to power off.
- After a minute, turn your device back on and reinstall Spotify from the App Store.
7: Reinstall Spotify
After uninstalling, reinstalling ensures the app is up to date and restores default settings. This often fixes persistent Connect issues that basic troubleshooting didn't resolve.
Windows/Mac: Visit spotify.com/download and install the latest desktop app.
iPhone/iPad or Android: Open Google Play Store or App Store, search for Spotify, and tap Install.
Part 3. How to Fix Specific Spotify Connect Issues
Sometimes Connect has more specific problems. This section focuses on step-by-step solutions for issues like devices not showing, being stuck on "Connecting…," or failing to recognize a device.
Spotify Connect Devices Not Showing

Step 1 On your phone or tablet, open the Spotify app.
Step 2 Tap your profile picture, then go to Settings & Privacy > Devices.
Step 3 Scroll down and make sure Show Local Devices Only is turned off.
Step 4 On iPhone or iPad, open Settings > Spotify and toggle Local Network on. This allows Spotify to discover devices on your local network.

Step 5 If a device still isn't showing, log into it directly using the same Spotify account. For example, open the speaker's companion app and confirm your account is connected.
Step 6 You can also remove old devices from your account. Just find and tap the three dots next to the device name in the device list, then select Log out of this device.
Spotify Connect Doesn't Recognize a Device
Step 1 Open the Spotify app on your phone or desktop.
Step 2 Make sure both your controller device (phone/tablet/PC) and target device (speaker, TV, etc.) are on the same Wi-Fi network.
Step 3 Reauthorize your device:
- For Google Home/Nest, open the Google Home app > Account > Settings > Music > Spotify and tap Unlink, then link it again.
- For Amazon Echo, open the Alexa app > Settings > Music & Podcasts > Spotify and choose Disable Skill, then enable it again.
Step 4 Close and reopen the app on both devices to refresh the connection.
Stuck on "Connecting…"
Step 1 Unplug your Wi-Fi router for 30 seconds, then plug it back in.
Step 2 Restart your phone, tablet, or computer.
Step 3 Open Spotify and try connecting again.
Step 4 Clear Spotify's cache:
- On desktop, click your profile > Settings & Privacy > Storage > Clear cache.
- On Android, go to Settings > Apps > Spotify > Storage & cache > Clear cache.
- On iPhone/iPad, open Spotify > Settings & Privacy > Storage > Clear cache.
Step 5 If the problem persists, reset network settings:
- On iPhone, go to Settings > General > Transfer or Reset iPhone > Reset Network Settings.
- On Android, go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
Part 4. Best Alternative Ways to Control Spotify Playback
If Connect still doesn't work, you don't have to stop listening. You can try alternative ways to play Spotify, such as using AirPlay, Chromecast, Bluetooth, or even transferring files via USB to another device.
Tip 1: Use Bluetooth to Stream Between Devices
Bluetooth is a simple way to stream music without relying on Connect. Make sure Bluetooth is enabled on both your phone or tablet and the speaker or headphones. Pair the devices through the Bluetooth settings: On iPhone/iPad, go to Settings > Bluetooth; on Android, go to Settings > Connections > Bluetooth. Once paired, open Spotify and play music - it will stream directly to your device. This works with most Bluetooth speakers and headphones and doesn't require Wi-Fi.
Tip 2: Control Spotify via Smart Speaker Apps
Many smart speakers let you control Spotify through their companion apps. On Amazon Echo, open the Alexa app, go to Devices > Echo & Alexa, select your speaker, and link your Spotify account under Music & Podcasts. For Google Home/Nest, open the Google Home app > Settings > Music to link your account. After linking, you can play, pause, skip tracks, and adjust volume from the app.
Tip 3: Try AirPlay or Chromecast for Multi-Device Playback
AirPlay (Apple) and Chromecast (Android) let you stream Spotify to multiple devices on the same network. This works for TVs, speakers, or other compatible devices. It's ideal for home setups or multi-room playback.
Tip 4: Convert and Transfer Spotify Music to Another Device

Spotify music can also be played without Connect by converting songs to common formats. Because Spotify tracks are protected, they can't play directly on some smart speakers, PS4, or other devices. A professional converter, like ViWizard Spotify Music Converter, can turn Spotify songs into MP3, AIFF, WAV, FLAC, and other formats.
The converter preserves high audio quality and keeps ID3 tags intact. It works fast - up to 15× speed. Once converted, you can organize files and transfer them via USB, SD card, or cloud storage. You can then play your music on MP3 players, car systems, or media players without Spotify. This ensures your favorite songs are always available, offline or on devices that aren't compatible with Spotify.
Conclusion
In conclusion, resolving Spotify Connect issues can significantly enhance your music streaming experience. Whether you are dealing with devices not showing up, connectivity problems, or duplicates, the solutions provided aim to cover a wide range of scenarios. If you want to extend your Spotify experience further and play your favorite tunes on multiple devices without the constraints of online streaming, consider using a tool like ViWizard Spotify Music Converter.

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