Amazon Music has multiple platforms that allow users to stream music anytime and anywhere. You can listen to Amazon Music's new releases on your phone and computer, or play your Amazon Music library with Amazon Music car mode when you're driving. To be honest, comparing to Amazon Music desktop app, it's the Amazon Music web player that I use it more frequently in my daily work.
So, as an experienced Amazon Music web player user, I write down the detailed user's guide on how to use Amazon Music web player and how to solve it not working. Also, I will give you some personal usage tips, hoping it will help you improve your usage experience in Amazon Music. Let's scroll down.
Part 1. What Is Amazon Music Web Player?
The Amazon Music web player is an in-browser version for users to stream music. No need to download the separate desktop application; users can directly enjoy Amazon Music's catalog of millions of songs and podcasts through a web browser.
⭐Bonus Tip: Amazon Music Unlimited users can select 1 audiobook from the built-in Audible on Amazon Music. But this function is only available for the mobile app version. You can't find and continue to listen to the audiobooks on the Amazon Music web player and PC version.
You may be curious about the difference between the Amazon Music web player and the desktop app. The following comparison table may answer your question.
| Web Player | Desktop PC | Mobile App | |
| Platform Compatibility | Most modern browsers on computers including Windows, macOS, ChromeOS, and Linux | Windows & Mac | Android & Fire tablets iPhone, iPad, Apple TV, Apple Watch, Apple Vision |
| Audio Quality | Max out at 16-bit/ 44.1 kHz on HD quality Spatial Audio is not available |
320 kbps for free users Amazon Music Unlimited 16-bit/44.1 kHz in HD, 24-bit/192 kHz in UHD, Spatial Audio |
320 kbps for free users Amazon Music Unlimited 16-bit/44.1 kHz in HD , 24-bit/192 kHz in UHD, Spatial Audio |
| Download Button | Only purchased music files can be downloaded | Yes | Yes |
| Offline Listening | No | Yes | Yes |
| Purchase Song | No There is only the Amazon Store Link |
Yes, you can directly buy digital content on Amazon Music | Yes, you can directly buy digital content on Amazon Music |
| Advanced Audio Settings | No | Best Available Standard Data Saver |
WiFi Streaming Data Streaming Best Available Lossless Audio |
| Equalizer | No | No | Available on Android version |
| X-Ray Lyrics | Yes, you can click the lyrics icon under the title of the song's name | Yes, you can click the lyrics icon under the title of the song's name | Yes, there is a direct X-Ray icon at the bottom of the screen. |
| Alexa Button | No | No | Yes |
Extra Tip: ViWizard solved the problem that you can't download Prime or Unlimited tracks from the Amazon Music web player. Go to Part 4 to find the detailed solution.
Turn Amazon Music into MP3, WAV, FLAC, AIFF, M4A, M4B, and more. Keep songs offline and listen on demand with full control.
However, sometimes the Amazon Music web player's audio quality is not the HD quality Amazon Music provides as you think. The actual audio quality depends on the browser you use and the condition of the Network. Here is the detailed Amazon Music web player's audio quality difference between the browsers.
| 320 kbps (SD) | 16-bit/44,1kHz (CD) | 24-bit/192 kHz (HD) | |
| Chrome | ✔ | ✔ | ✔ |
| Edge | ✔ | ✔ | ✔ |
| Firefox | ✔ | ✔ | ✔ |
| Safari | ✔ | ✔ | ❌ |
| IE | ❌ | ❌ | ❌ |
| Brave | ✔ | ✔ | ✔ |
| Opera | ✔ | ✔ | ✔ |
Part 2. How to Use Amazon Music Web Player
After knowing the basic information about the Amazon Music web player, you may think it's a good choice to stream Amazon Music on a web browser, especially if your computer storage space is limited. So, the following is the detailed guidance to show you how to use the Amazon Music web player step-by-step.
Step 1Locate Amazon Music Web Player
- You can choose your frequently used browser or pick one browser to stream Amazon Music through the comparison table.
- Search the Amazon Music web player or paste the following URL to directly launch the Amazon Music web player.
Be Careful! If you search for the Amazon Music web player on Chrome, only the search result like the second one can navigate to the Amazon Music home page to log in. The others will lead you to the curated playlist or artist page.
Step 2Login Amazon Music Web Player
- Tap on the Sign In icon at the top right of the window.
- Follow the Amazon Music loading guide, paste your Amazon account and password.
- If you don't have an Amazon account yet, click Create your Amazon account, and you can get a 30-day free trial of Amazon Music Unlimited.
Step 3Stream Amazon Music with Amazon Music search
After entering the Amazon Music web player, you can directly add music from the Home page to the play queue, or go to the Library section to stream the music you collect.
Additionally, using the Amazon Music search function is the best choice to locate your desired songs from Amazon Music.
- Paste the name of the artist, song, album, or playlist you want to stream.
- You can use the Filter function to check whether the song or artist is added to your library.
- Then, you can check the search results to locate the desired one.
- You can hit the result to listen or light the heart icon to add to My Likes.
Part 3. How to Fix Amazon Music Web Player Not Working
Check Audio Output
If you have other audio output speakers or multiple audio devices, you need to re-select the default audio device.
On Windows
Right-click the speaker icon on the taskbar to enter the sound settings.
Go to the Output section on the Sound window.
Choose and click the audio output device you want to use from the list.
Then, you can play tracks on Amazon Music and hear them in your chosen audio receiver.
Also, you can check whether you have turned off the browser's volume to silent.
On Mac
Tap the Apple menu to enter the System Settings.
Scroll down to find the Sound icon in the sidebar.
Choose Output, select the device you want to use in the list of sound output devices.
You can drag the output volume slider to balance the volume until your ears feel comfortable.
⭐More tip: Make sure all the device is plugged into the computer's sound port. If you use a wireless audio device, ensure your Bluetooth is active on both your devices.
Clean Browse Cache
Amazon Music web player not working may be related to your browser glitches. Clearing the cache will fix it. Take Chrome as an example.
Click the three-dot option at the top right of the corner.
Choose the garbage can icon to delete the browsing data.
You can also press Ctrl + Shift + Del (Windows/Linux)/ Ctrl + Shift + Backspace (Chromebook) at the same time to enter the deleting page.
Tap the dropdown menu next to time range to see all-time data.
Choose browsing history, Cookies and other site data, and cache images and files.
Click the Delete data button to start deleting.
You'd better restart Chrome to make sure the changes are saved and take effect.
Disable Extensions
Some browser extensions may influence the Amazon Music web player running. Close the extension to check whether it solves the problems. How to manage your browser extension? Take Chrome as an example.
Click the More option at the top right of the window.
Choose the Extension option and tap Manage Extension.
Toggle off the agree option to disable the extension.
Check whether the Amazon Music web player can work to play music.
Check WiFi
If the mentioned ways do not work for you, it may be other reasons that cause the Amazon Music web player to fail to run.
Compared to other platform sources, the stream of the Amazon Music web player is more unstable and relies on the condition of the Network. Open another music web player, like Tidal, YouTube Music, or Spotify, to examine the reason if it relates to the WiFi or Amazon service.
If yes, you can restart your router or change to use the cellular data stream Amazon Music web player.
Check the Amazon Music Service
If the Amazon Music web player not working due to the Amazon service, you need to contact Amazon Music support and report the issue. And wait for the Amazon Music professional technical team to solve it.
Check Your Computer System
Also, the outdated system of browsers and computers will prevent the Amazon Music web player from working. You need to go to settings to check the version of your browser or computer system.
Check Browser
Tap on three dots option > Settings > About Chrome. It will display that you have the latest version of Chrome. If not, it will automatically update to the new version once you enter the page.
Check the Version of the Computer System
- On Windows
- On Mac
Click the Windows icon and tap on the Gear option.
Go to the system, and you can see the Windows Update option next to OneDrive.
Tap on it and it will display whether you use the newest version.
Click the Apple icon in the top-left corner of your screen.
Choose System Settings.
Go to General to check the system version.
Log Out and Log Back In
If you find that the Amazon Music web player does not play tracks with an Amazon Music Unlimited subscription, you need to reload with your Amazon Music account to allow the Amazon Music web player to recognize it again.
Click the Profile icon at the top right corner.
Choose the Sign Out option to log out of your account.
After Amazon Music web player displays the home page again, you need to click the Sign In button to log in again.
Sync to Other Browser
If your browser is old, it may not support Amazon Music web player playback. So, sync to other browser, like Chrome, Firefox, or Safari. A good web browser not only allows the Amazon Music web player to run perfectly, but also provides better audio quality for users.
Part 4. How to Download All of Amazon Music with Prime
In part 1, we learn that the downloading function on the Amazon Music web player is limited; you can only download the music files you purchased from the Amazon Music store, and Amazon Music has no integrated Amazon Music store, like mobile and desktop apps. Is there an easy way to download tracks from the Amazon Music web player? Yes, ViWizard Amazon Music Converter can help you do that.
ViWizard has a built-in Amazon Music web player. You can easily download any tracks on Amazon Music. Moreover, ViWizard provides more downloading formats for you to choose from: MP3, MP4, AIFF, FLAC, and WAV, while Amazon Music only provides MP3 format downloads for the web player.
And the download on Amazon Music is not stable as you think. Many users reflect that the song they purchased is grayed out and can't be listened to anymore. But ViWizard can convert the downloads to your local library, and you can transfer them to a CD, USB drive, or memory card with high audio quality (up to 44.8kHz and 256 kbps).
Turn Amazon Music into MP3, WAV, FLAC, AIFF, M4A, M4B, and more. Keep songs offline and listen on demand with full control.
How to Use Download Tracks from Amazon Music Web Player with ViWizard
- Install it from the ViWizard official website.
- Log in with your Amazon Music account in the built-in Amazon Music web player.
- Tap on the three horizontal lines button to set your audio downloading preferences.
- Tap on OK to save the changes.
- Select the tracks you want to download.
- Click the Add to List icon to create a conversion list.
- Tap on the convert option to start downloading.
- Wait for a few seconds, and you can check the downloads in the History window or your designated folders.
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Matt Smith, a digital entertainment industry enthusiast at ViWizard, is dedicated to providing insightful commentary and solutions for music and media-related topics, including industry trends, analysis, and recommendations.
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