Audible App Chapters Not Showing? 11 Fixes You Can Try

Part 1. How to See Chapters in Audible App

Before diving into how to fix the issue of chapters not showing in the Audible app, let's first learn how to see chapter titles in the Audible app. You'll also know what to expect once the issues is resolved.

1. Open the Audible app on your Android or iOS device.
2. Go to your library and select the audiobook you want to play.
3. Tap the playback bar at the bottom of the screen to open the player.
4. Below the book cover, you should see a small list icon along with the title of the chapter currently playing.
5. Tap the chapter list icon to view all the chapters in the audiobook.
6. Tap any chapter to jump directly to its beginning.

Part 2. Why Audible App Not Showing Chapters

One of the frustrating experiences Audible users encounter is the absence of the "Chapters" menu icon within the app. This icon is crucial for navigating through different sections of an audiobook, and its disappearance can hinder the user's ability to access specific chapters easily. In some instances, you may also find that the progress bar, which typically indicates the current position within an audiobook, is missing along with the "Chapters" menu icon.

Reason 1: Internet Issues

One common reason for Audible not displaying chapters is a poor or unstable internet connection. When the app struggles to connect to the Audible servers, it may fail to retrieve the necessary data, including chapter information.

Reason 2: Result of an Update

Occasionally, after an app update, users may notice discrepancies in the display of chapters. Updates can introduce new features, but they may also inadvertently cause issues with existing functionalities, such as the visibility of chapters.

Reason 3: Technical Glitches and Bugs

Technical glitches and bugs within the Audible app can lead to missing chapters. These issues may arise from coding errors or conflicts between the app and the device's operating system.

Reason 4: Unviability of Audiobook Chapters Information

In some cases, the audiobook itself may not have viable chapter information embedded. If the metadata is incomplete or improperly formatted, it can result in the app being unable to display the chapter details correctly.

How to Split Audible Audiobooks by Chapters

On this page, we talk about how to convert and split Audible audiobooks into chapters so that you can enjoy them freely on any device without the Audible app.

Part 3. How to Fix Audible App Not Showing Chapters

No matter which of the above steps goes wrong, there are corresponding solutions to fix it. Now, scroll down to check them out.

1. Check the Player Settings in the Audible App

   To view chapters in the Audible app, make sure the chapter feature is enabled in the Player settings. Here's how:

   1. Open the Audible app.
   2. Tap the "Profile" tab, then tap the gear icon in the top-right corner.
   3. Select Player.
   4. Under Progress Bar, make sure Chapter is checked.

   

2. Check Internet Connection

   Confirm your device is connected to a reliable Wi-Fi or mobile data network. Weak signals or intermittent connections can disrupt chapter data retrieval.

   If possible, switch between Wi-Fi and mobile data or vice versa. This change may help bypass specific network issues, enabling successful connection to the Audible app.

3. Clear App Cache

   Clearing the Audible app cache can resolve glitches without affecting your audiobooks or account information.

   For Android:

   1. From the Home Screen, go to "Settings" > "Apps & Notifications" > "All apps" > "Audible."
   2. Tap "Force Stop" to close the Audible app.
   3. Tap "Storage" or "Storage & Cache."
   4. Tap "Clear Cache."
   5. Restart the Audible app to allow it to reload with fresh data.



4. Re-Download the Book

   If your internet connection seems stable but missing chapters persist, try removing the Audible titles and redownloading it.

   For Android & iOS:

   1. Open the Audible app.
   2. In "Library," find the audiobook, tap the three dots, and select "Remove from Device."

   

   3. Don't redownload immediately; adjust download quality first.
   4. Tap "Profile," then the Gear icon for Settings.
   5. Navigate to "Data & storage" and switch "DOWNLOAD QUALITY" from "Standard" to "High."

   

   6. Go back to "Library," tap the download icon beneath the audiobook cover to redownload with chapters.

   

5. Refresh Audible Library

   For both Android and iOS users, refreshing your Audible library can help resolve issues with missing chapters.

   For Android & iOS:

   1. Launch the Audible app on your device.
   2. Tap on "Profile," then select the Gear icon to access Settings.
   3. Within Settings, find the "Library" option.
   4. Tap "Refresh Library" to manually update and refresh your entire audiobook library.

   

6. Change the Display Size in Your Device Settings

   Some users have discovered that Audible chapters may fail to display due to device display size or screen scaling settings. This method has been verified by Reddit users in a post. Adjusting the display size can help the Audible app correctly display chapter titles again.

   The specific steps are as follows:

   For Android devices:

   1. Open "Settings" on your device.
   2. Select "Display."
   3. Select "Display size and text" (or Screen zoom, depending on your device).
   4. Move the slider to the right to enlarge the display interface and app icons.
   5. Open the Audible app to check if chapters are displayed.

   

   For iOS devices (iPhone/iPad):

   1. Open "Settings."
   2. Tap "Display & Brightness."
   3. Go to "Display Zoom."
   4. Tap " then tap "Done" in the top-right corner.
   5. Open the Audible app to see if the chapter list is displayed.

   

7. Try Another Book or Device

   If the issue of missing chapters persists, try exploring alternative audiobooks or devices to pinpoint the problem's source. Choose a different audiobook from your library and check if it exhibits the same issue. This helps determine if the problem is specific to the particular audiobook or a broader app-related issue.

   If possible, try accessing the Audible app on a different device. This could be another smartphone or tablet. If the missing chapters problem persists on a new device, it indicates an issue with the app or account settings.

8. Update Audible App

   Ensure your Audible app is running the latest version on both Android and iOS devices to address potential bugs causing missing chapters. Follow these steps:

   For Android & iOS:

   1. Open the app store on your device (App Store for iOS or Google Play for Android).
   2. Enter "Audible" in the search bar to find the Audible app.
   3. If an update is available, you will see an "Update" button. Tap it to install the latest version.
   4. After updating, restart the Audible app to ensure the changes take effect.

   

9. Uninstall Audible App

   If the previous steps haven't resolved the issue of missing chapters, consider uninstalling the Audible app and then reinstalling it.

   For Android & iOS:

   1. On your device, find the Audible app.
   
   
   • For Android: Long-press the app icon and select "Uninstall."
   • For iOS: Hold down the app icon, tap the "X" that appears, and confirm the deletion.
   2. After uninstalling, restart your device to ensure a clean slate.
   3. Visit the app store on your device (Google Play for Android or App Store for iOS).
   4. Search for "Audible" and reinstall the app.
   5. Open the newly installed Audible app, log in to your account, and check if the missing chapters issue is resolved.

10. Contact Audible Support

    If the issue persists after trying all the troubleshooting steps, it's advisable to reach out to Audible Support for personalized assistance.

    1. Go to the Audible Support website on your browser.
    2. Log in to your Audible account.
    3. Look for the "Contact Us" or "Get Support" option.
    4. Choose the appropriate category related to technical issues.
    5. Describe the problem in detail, mentioning the steps you've already taken.
    6. Submit a support request, and Audible's customer service team will assist you in resolving the issue.

Part 4. How to Convert Audible Books with Chapters [Ultimate Fix]

Sometimes, even after trying all troubleshooting methods, you may still encounter issues where chapters fail to display in the Audible app or are missing on other devices like Amazon Alexa speakers, in-car entertainment systems, or other playback devices. Why not try a permanent solution to ensure your Audible audiobooks display complete chapter titles and navigation features, no matter what device you use?

ViWizard Audible Converter is designed precisely for this purpose. This desktop software downloads Audible audiobooks into DRM-free open formats, including M4A, M4B, MP3, AIFF, FLAC, and WAV, while fully preserving original audio quality. For formats that don't support chapter markers (like MP3), ViWizard splits the audiobook into chapters, segments, or time intervals. This enables seamless playback and chapter navigation across all devices, whether listening online or offline. Since files are downloaded locally, there are no factors like internet connection issues or Audible app bugs to interfere with your listening experience.

You can download ViWizard Audible Converter now and try it completely free!

ViWizard Audible Converter

Convert any protected Audible audiobook to lossless audio, MP3, FLAC, M4A, M4B, WAV, and AIFF formats with full ID3 tags, up to 100 times faster.

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How to Convert Audible Books with Chapters Using ViWizard

Step 1 Launch ViWizard and Log In to Audible

First, download and install ViWizard Audible Converter on your Windows or Mac computer. When you open the software, the built-in Audible web player will appear automatically. Log in with your Audible account to access your library.

Step 2Select Output Format and Customize Settings

Go to the menu bar and open Preferences, then switch to the Conversion tab. To preserve chapter information and bookmarks, select the M4B format, which keeps all chapter markers. You can also adjust parameters like bitrate and sample rate, and choose the folder where the converted files will be saved.

Step 3 Add Your Audible Books

Navigate to your Audible library within the built-in Audible web player. Click the plus (+) button and select the Audible titles you want to convert. After making your selection, click Add to List to queue them for conversion.

Step 4Split the Audible Books into Chapters

In the conversion list, hover over an Audible title and click the split icon. Choose how you want to split the audiobook: By chapters, by average segments, or by time duration. Click OK to save your changes.

Step 5Convert the Audiobooks

Click the Convert button to start the process. ViWizard will export the audiobooks in your chosen format while keeping all chapter markers intact. After conversion is complete, click the folder icon to open the output folder and locate your converted audiobooks.

Conclusion

This article has given the potential causes of missing chapters in Audible books and offered 11 practical solutions to resolve the problem. Hopefully, these fixes will allow you to listen to your audiobooks without any problems!

If you're tired of troubleshooting one by one, ViWizard Audible Converter offers a one-stop, hassle-free solution. With this software, you can download complete Audible audiobooks with all chapters intact. Play them on any device or media player without needing the Audible app. This completely resolves the issues causing missing chapters.

Download ViWizard Audible Converter now and enjoy the full Audible audiobook experience on any device!