SoundCloud is a really popular place to listen to, share, and find new music. But sometimes, the SoundCloud app or website might act up. You might run into problems like not being able to log in, the page or app not loading, a song not playing, or the offline mode failing to work. These problems can happen on your phone, computer, or any device you use SoundCloud on.
Don't stress! This guide will show you the most common SoundCloud problems and give you quick, easy fixes. We're confident that after you follow these simple steps, your music will be back to playing just fine!
Part 1. Why Is SoundCloud Not Working?
Before we start fixing things, let's look at why these problems happen. Once you know the reason, finding the fix is usually easy.
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Cause 1. SoundCloud's System is Down
Sometimes, the problem isn't your device, it's SoundCloud itself. They might be doing maintenance or their servers might have crashed. You can look at the official SoundCloud Status Page. If that page says the app is "Operational," the problem is not their system.
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Cause 2. Bad Internet Connection
Even if the SoundCloud server is okay, a weak or spotty internet connection can mess up SoundCloud. If the music keeps stopping, or if the "Add to Playlist" button isn't working, the internet is usually the reason. This happens a lot when you switch quickly between your Wi-Fi and mobile data.
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Cause 3. Old App or Browser
If you haven't updated the SoundCloud app or your browser for a long time, it may not work well with the latest SoundCloud updates. This can cause login errors, missing buttons, or songs that won't play. Keeping your app up to date helps it run smoothly with SoundCloud's newest features.
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Cause 4. Too Much Saved Data or Cache
SoundCloud saves temporary data, called "cache," to help the app load songs faster. This is good! But when too much old cache builds up over time, it can actually slow things down and cause errors like songs not loading or playlists not saving correctly.
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Cause 5. Login or Account Issues
If you can't sign in, the problem might be with your account details. For example, if you use a service like Facebook or Google to log in, sometimes those permissions expire. Try signing in using your email and password can be a quick fix.
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Cause 6. Your Device is Blocking SoundCloud
Sometimes, your phone or computer settings accidentally cause the problem. Things like battery saver mode, VPN apps, or settings that limit background apps can stop SoundCloud from running correctly, as your device is holding back the power it needs.
Part 2. Common SoundCloud Problems and How to Fix Them
Now that you know why problems happen, let's fix them! We'll cover the most common issues with simple, step-by-step solutions.
First Tip: Always check the SoundCloud Status Page first (we talked about this in Cause 1). If their whole system is down, you just have to wait!
Issue 1. SoundCloud Sign In Not Working
This issue happens when you have entered your credentials in SoundCloud's homepage or on the mobile app, but you are met with an endless loading loop, an "incorrect password" message, or a generic "an error occurred" notification that prevents access to your account.
Solutions for SoundCloud Logging In Problems:
Fix 1. Check or Reset Your Password
Make absolutely sure your email, username, and password are correct. If you forgot your password, use the "Forgot Password" link to set a new one.
Fix 2. Try a Different Way to Log In
If you are trying to log in using Facebook or Google and it's failing, switch to using your email address and password instead. If you really want to use Facebook. Go into your Facebook settings, go to Linked Accounts, and make sure SoundCloud is still listed and allowed to connect.
Fix 3. Clear Your Browser's Saved Data (For website users)
Your browser saves old SoundCloud data, which can mess up your login. Clearing this is easy:
- Chrome/Edge: Go to Settings, find Privacy and security, and choose Clear browsing data. Make sure to clear Cookies and Cached images and files for All time.
- Firefox: Go to Settings, find Privacy, search, and services, and select Clear browsing data, click Choose what to clear, and check both boxes and click Clear now.
Fix 4. Update or Reinstall the Mobile App (For phone users)
Go to the Apple App Store or Google Play Store and download the latest version of the SoundCloud app. If updating doesn't fix it, try deleting the app completely, and then download a fresh copy.
Issue 2. SoundCloud Search Not Working
This happens when you try to look for songs, playlists, or artists, but the search results never show up, the page keeps loading forever, or the results you do get look incomplete or wrong.
Solutions for SoundCloud Logging In Problems:
Fix 1. Make Your Search Better
Even one small typo can mean you get zero results. Double-check the name of the song or artist. Besides, try using just the artist's name or a main word from the song title, instead of a long, specific phrase. Simpler often works better!
Fix 2. Give the App or Page a Fresh Start
- Website Users: Press F5 key, or Ctrl + R on a PC / Command + R on a Mac.
- App Users: Fully close the app using your phone's recent apps switcher, and then open it again.
Fix 3. Test Your Internet Connection
Try opening a different app or website and doing a search there. This will quickly show you if your Wi-Fi or mobile data is strong enough to handle things.
Quick Reminder: If these three steps don't work, go back and try the cache-clearing steps we gave you for Issue 1 (Logging In). Clearing that old data helps with all kinds of issues, including search errors!
Isssue 3. SoundCloud Not Loading / Songs Not Loading
SoundCloud not loading means the website doesn't show content correctly. You might see a blank white page or broken layout. Or, you can open the site, but when you click a song, the progress bar keeps spinning and the player stays at 0:00 without playing.
Solutions for SoundCloud Loading Problems:
Fix 1. Check If It's Just One Song
Try clicking on a different song or a different playlist. If only one specific track won't play, the problem is likely with that song's file, not your app or device.
Fix 2. Turn Off Ad-Blockers and Browser Tools
Some of the tools you install in your web browser, especially Ad-Blockers or Privacy Extensions, can mistake SoundCloud's player as something bad and accidentally block it.
To fix this problem, find the extension's icon in your browser's toolbar, right-click it and choose Disable or Pause on this site. Then, refresh the SoundCloud page.
Fix 3. Reset Your Computer's Internet Path
Sometimes, your computer gets confused about the best path to find SoundCloud's streaming files. We can give it a simple restart using a tech command called DNS Flush. Here's how:
Open Command Prompt as an administrator.
Type ipconfig /flushdns and press Enter.
Restart your browser and try SoundCloud again.
Fix 4. Check for Errors in Your Browser
If you're okay with some technical troubleshooting, your browser can show why something on SoundCloud isn't loading. Here's how to check:
Right-click anywhere on the SoundCloud page and choose Inspect.
Go to the Console tab.
Look for red error messages like "403 Forbidden" or "Failed to load resource".
These messages can give clues about what is being blocked or failing to load.
Fix 5. Consider Regional / Network Blocks
In some cases, network administrators (like at a workplace or school) or internet service providers in certain countries may block access to entertainment sites like SoundCloud.
If you suspect this is the case, try accessing SoundCloud using a reliable VPN to route your connection through a different region where the service is not blocked. Alternatively, try accessing the site using your phone's cellular data instead of the local Wi-Fi to see if the network is the issue.
Read More : 7 Proven Ways to Unblock SoundCloud at School
Fix 6. Try a Different Web Browser
If you have tried everything above in your main browser, the problem might be with that specific browser. Try opening SoundCloud in a completely different browser, like Firefox or Edge, to see if the music plays there.
Issue 4. SoundCloud Download Button Not Working
This problem happens when you want to save a song, but the Download button either doesn't show up, or it's there but does nothing when you click it.
Solutions for SoundCloud Downloading Problem:
Fix 1. Check If the Artist Allows Downloads
The Download button only appears if the artist wants you to save the file. You can only download a single song using the SoundCloud website. If you do not see a button labeled "Download file" (it is usually right below the waveform), the artist probably only wants you to stream the song.
Fix 2. Use a Different Way to Download Songs
If the song can't be downloaded directly, you could pay for the SoundCloud Go or Go+ subscription, then you are able to save playlists for offline listening right inside the mobile app.
Alternatively, you can search for a trusted SoundCloud downloader program or website, but remember to be careful and only use well-known, safe tools.
Read More : Free SoundCloud Downloader Extensions for Chrome/Firefox/Opera & More
Read More : Top 10 SoundCloud MP3 Downloaders to Get Songs in 320kbps MP3
Read More : Top 7 SoundCloud Downloaders: Desktop, Online & Extension Compared
Overwhelmed by too many SoundCloud downloaders and not sure which one to choose? Try ViWizard SoundCloud Music Downloader. This desktop software lets SoundCloud Free users download individual tracks, playlists, albums, hour-long mixes, podcasts, or any SoundCloud music in MP3, FLAC, WAV, AIFF, M4A, or M4B formats. You can batch download with just one click, and ViWizard will download and convert music at speeds up to 65x faster.
After downloading, your SoundCloud audio files will be stored locally on your computer with full metadata. They are playable and transferable to all devices. Click the free download button below to try it for yourself. The software is 100% safe and secure to use on your computer.
Key Features of ViWizard SoundCloud Music Downloader
Free Trial Free Trial* Security verified. 5, 481,347 people have downloaded it.
- Download songs, playlists, albums, remixes, podcasts, and more from SoundCloud
- Export SoundCloud music to MP3, M4A, M4B, WAV, FLAC, and AIFF formats
- Convert SoundCloud tracks in bulk at up to 65× faster speed
- Preserve original SoundCloud audio quality, up to 320 kbps MP3
How to Download SoundCloud Songs with ViWizard
Step 1Set the Output Format
Open ViWizard SoundCloud Music Downloader on your Windows or Mac computer. Click the menu icon, then go to Preferences → Conversion. Choose the output format you want, like MP3, FLAC, WAV, AIFF, M4B, or M4A. You can also choose the output folder and adjust settings such as audio bitrate, sample rate, codec, and channel. Click OK to save your choices.
Step 2Select SoundCloud
Return to the main interface of ViWizard. From the list of supported music platforms, select SoundCloud. This will open the built-in web player inside the software.
Step 3Access Your SoundCloud Music
Log in to your SoundCloud account through ViWizard's web player. Don't worry. ViWizard won't collect your personal data. Once logged in, you can go to your liked tracks, playlists, or your music library section. Click the + button, and ViWizard will detect all songs, playlists, albums, and remixes on that page. In the pop-up, you can select all or just some of the tracks, then click Add to List to queue them for download.
Step 4Download Your Music Quickly
Click the Convert button to start downloading. ViWizard can download at speeds up to 65× faster, so even large libraries won't take long. When the process is complete, go to the History tab to find your files. Click the folder icon next to each track to open them on your computer.
With this method, you can solve any SoundCloud download issues once and for all. Since the tracks are saved in open formats, they can be played on almost any device or media player. You also won't have problems with offline listening, which is an issue many SoundCloud users have reported.
Issue 5. SoundCloud Offline Listening Not Working
If you have a SoundCloud Go or SoundCloud Go+ subscription and saved tracks or playlists for offline listening, sometimes they won't play when you're offline. The songs might look grayed out, refuse to play, or ask you to connect to the internet to check your subscription.
Does SoundCloud work offline? Yes! This article shows you ways to listen to SoundCloud offline and troubleshooting tips for common SoundCloud offline issues.
Solutions for Offline Issues:
Fix 1. Check If Your Membership is Active
Open the SoundCloud app. If you see an Upgrade tab at the bottom, it usually means your paid membership has expired, and all your saved offline music has been removed.
You can also visit the official SoundCloud subscription page to confirm if your Go or Go+ plan is still active.
Fix 2. Reconnect to the Internet to Sync Your Downloads
If your subscription is still active, the issue might be that you haven't logged in online for more than 30 days. Connect your device to Wi-Fi or mobile data, open the SoundCloud app, and let it sync for a minute or two. Once the app confirms your subscription is active, you can return to offline mode.
Fix 3. Re-download Your Offline Songs
While online, go to your Library and find the playlist that won't play. Tap the download button. If it looks gray, tap it again to re-download.
If none of these steps work, you can contact SoundCloud Support or reach them on X at @SCsupport. You could try a trusted third-party tool like ViWizard SoundCloud Music Downloader to save your favorite songs and playlists directly to your computer. That way, you have your music backed up and can listen anytime, online or offline, without the app causing trouble.
Conclusion
Technical problems with SoundCloud not working can be frustrating, but as we've seen, most common issues have simple solutions. No matter what problem you're facing, it's always best to first check SoundCloud's server status. Then make sure your internet connection is stable, restart the app, reinstall it if needed, or clear the cache, these are the easiest ways to start troubleshooting.
If your issue is mainly about downloading or offline listening, we strongly recommend ViWizard SoundCloud Music Downloader. It works for both free and paid SoundCloud users and lets you keep your downloads forever, even if your subscription expires. This way, you can enjoy your favorite SoundCloud songs anytime without issues.
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Dave Henry, a multimedia technologist at ViWizard, focuses on delivering the best solutions for digital media challenges, including audio and video conversion, media optimization, and troubleshooting.
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