[Fixed] 8 Common Tidal Not Working Issues

Part 1. Why Is Tidal Not Working?

Whether you are using Tidal on your mobile or computer, Tidal issues are very common. They can be caused by various common reasons, which we will analyze one by one below:

1. Network connectivity issues

If your Wi Fi or mobile data connection is slow or frequently disconnected, Tidal won't load properly.

2. The application or system version is outdated

If you're using an old version of the Tidal app or your device's operating system hasn't been updated in a long time, compatibility issues may occur. Officials often check for problems within the app and the only way to fix bugs is by updating the Tidal app.

3. Application glitches or cache issues

Just like any other app, the Tidal app not working may be temporarily lagging or corrupted cached data. However, this could also be a case of your device not having enough memory.

4. Account or login issues

Tidal may also not work properly if you are logged in on multiple devices, or if your subscription has expired.

5. External interference

Some firewalls, antivirus software, or VPN tools may intercept Tidal's connection to the server.

6. Official maintenance or service interruption

Sometimes the Tidal problem is not with the user side, but rather with Tidal being maintained or experiencing temporary malfunctions. You can visit Tidal's official website status page or check the DownDector website to confirm if it is caused by a service interruption.

Part 2. Quick Fixes to All Common Tidal Issues

Before diving into specific problems, try these universal troubleshooting tips that often resolve Tidal issues quickly:

• Check Your Internet Connection: Ensure you're connected to a stable network. A weak connection can cause playback issues or app crashes.
• Check the Compatibility: Since Tidal support Android 4.1 and newer versions, you'd better have a check of your Android and update your OS version before installing Tidal app if necessary.
• Update the Tidal App: Outdated versions of the app might have bugs or compatibility issues. Check the App Store or Google Play for updates.
• Restart Your Device: Sometimes, simply restarting your smartphone or computer can solve the problem.
• Clear Tidal Cache: This can remove the temporary files that may cause glitches. For desktop, click on the three horizontal lines at the top left corner, then go to Help > Troubleshooting > Clear Cache.



• Force close Tidal: For Android, long-press the Tidal app icon on your phone and select App Info > Force stop. For IOS, double-click the Home button to enter the recently used app interface. Find Tidal and swipe up on its preview to force close the app.

If the above steps don't solve your problem, check out solutions to the specific Tidal issues in the following part.

Part 3. Troubleshooting to the Specific Issues

# Issue 1: Tidal Won't Open

If you experiencing that Tidal not loading, won't launch and keeps buffering on the home screen, follow the steps below to troubleshoot the breakdown.

1. Verify that your device's software is current.
2. Confirm that your TIDAL app is the latest version.
3. Remove the TIDAL app and reinstall it.
4. Clear your cache memory.

# Issue 2: Tidal Not Playing

Try the fixes below if the tracks in Tidal show at the interface but cannot be played.

1. Ensure your TIDAL app is updated to the latest version.
2. Force close the TIDAL app and then restart it.
3. Clear your cache data.
4. Attempt to play the chosen content on another device or at listen.TIDAL.com.
5. Test streaming on a different platform (like YouTube or Netflix) to check if the problem persists. If it does, this suggests an issue with your network or device. Or you can enable Offline Mode and try playing downloaded songs, if it can successfully play the song, then the problem is exactly caused by your network.
6. Play Tidal music on one device at a time. The playback will pause if you are trying to stream Tidal on more than one device at the same time. You need to log out of all sessions, as the web player, desktop, and mobile clients cannot maintain a stream if they are not closed properly.
Note

If you are a Tidal subscriber, you use Tidal Connect. With this feature, you can easily connect your phone to the Tidal Connect-enabled device for music playing. However, it only allows you to cast the music playing on your phone to other devices but does not mean that you can listen to Tidal music on different devices simultaneously.



7. Allow background activity on your mobile device. If Tidal stops playing after you lock the screen, it could be that you have sleep mode turned on or are not allowing background activity.

On iOS:

1. Open the Settings app.
2. Go to General, tap Background App Refresh, and then toggle it on.
3. Find the Tidal app and make sure the toggle is also on.



On Android:

1. Go to the Settings app.
2. Tap Apps or App Manager.
3. Select the Tidal app.
4. Tap Battery.
5. Toggle on Allow background activity.



8. Download the Tidal songs you want to listen to. If Tidal is unable to play music online, try downloading the title to avoid Tidal network issues. To do this, simply open the Tidal mobile app and switch to the download option, then try playing the song in offline mode.

# Issue 3: Tidal Playing No Sound

When the Tidal tracks can be played, but no audio is heard or the volume is too low, try the fixes below.

1. Confirm that the volume is turned up and the device is not on mute.
2. Verify that the selected sound output is correct.
3. Clear your cache data.
4. Ensure your sound drivers are updated to the latest version.
5. Attempt to play the music through a different output device or test other streaming applications.
6. Disable Bluetooth if connected to an inactive speaker or device.
7. Reboot the app or your device to refresh sound settings.

# Issue 4: Tidal Login Failure

When you login to Tidal, "Somethings Went Wrong" or "Service Unavailable" errors may pop up and no Tidal contents displayed at the interface.

1. Double-check your credentials. Reset your password if needed.
2. Ensure your subscription is active. Inactive accounts may have restricted access.
3. Disable Ad Blockers if you stream Tidal on its web player. You can find all the Ad Blockers at the Extensions in the top toolbar.
4. If you log in to Tidal with your Apple ID and encounter a "Service Unavailable" error, you need to make some settings to solve this problem:

   On iPhone:

   1. Open the Settings app.
   2. Tap the Apple ID name.
   3. Scroll down to Sign in with Apple.
   4. Find the Tidal app and tap it.
   5. Tap Delete.
   6. Go to the Tidal app and sign in with your Apple ID again.

   

# Issue 5: Tidal Track Deletion Error

There are also cases that your Deleted tracks still appear in your playlists or library. Try the following solutions.

1. Refresh your library by closing and reopening the app.
2. Clear cache to remove ghost tracks.
3. Manually update your playlist to reflect changes.
4. Reinstall the app if the issue persists.

# Issue 6: Tidal Offline Mode Not Working

Tidal won't download songs or Tidal offline mode not working? This is one of the common Tide problems that bother many users. We're sure you've tried some general troubleshooting fixes, but maybe some of them didn't solve the problem. In order to save your time and guarantee 100% fix of your download problems, ViWizard Tidal Music Converter is exactly what you need!

This tool allows you to download Tidal tracks and convert them to MP3, WAV, AIFF, M4A, M4B, and FLAC (up to 24-bit, 192 kHz). Once the conversion is complete, you can enjoy Tidal music offline on any device without worrying about app failures or subscription limitations.

Read More :  How to Fix Tidal Download Paused Issue [Quick & Easy]

Tidal Music Converter

A splendid Tidal downloader for both free and paid users that downloads full songs, albums, playlists, artists, and audiobooks to MP3, FLAC, WAV, and more while keeping the original lossless audio and ID3 tags so you can save Tidal music offline on Windows, Mac, or any device without streaming restrictions.

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How to Use ViWizard to Download Tidal Music for Hassle-free Playing

Step 1Add Tidal Tracks

Begin by downloading and installing both the Tidal desktop app and ViWizard Tidal Music Converter. Once you launch ViWizard, you will see the built-in Tidal web player where you can select the songs you want to download directly. Click the + button in the bottom right corner, and in the pop-up window click Add to List to queue up songs for download.

Step 2Set Output Format

To choose an output format, click on the menu icon and select "Preferences" from the dropdown menu. Navigate to the Conversion tab and select your desired format, such as MP3, from the Format menu. You can also adjust the bit rate, sample rate, codec, and channel settings there. After making your selections, click OK to save the changes.

Step 3Download Tidal Tracks

Return to the main interface of ViWizard and click the "Convert" button to begin converting and downloading the added Tidal tracks. Wait for the conversion process to finish, and then find your downloaded music in the converted menu or the specified folder location.

# Issue 7: Tidal Web Player Not Working

Some users have reported a "Tidal Web Player Black Screen" issue. To resolve this issue, try doing the following:

1. Update your browser.
2. Clear the cache and cookies in your browser. Go to settings and look for options such as delete browser data.
3. Try using a different browser and a different device. If Tide Web Player doesn't work properly no matter which browser you use, it might be a network problem.
4. Disable extensions and ad blockers. You can click the plugin icon and select "Manage Extensions." If there is a blocker, disable it.

Read More :  Tidal Web Player: The Ultimate 2025 User Guide

# Issue 8: Tidal Tracks Not Working in Rekordbox

Tidal works with Rekordbox, but requires a working DJ extension plugin for an additional $9 per month. Many users have found that in addition to Rekordbox, errors also occur when using Tidal with Serato or djay. Especially when they load Tidal songs in the DJ application, they will see a track loading error" message. To fix this error, simply make the following fixes to help you use Tidal seamlessly with Rekordbox:

Read More :  Guide to Rekordbox Tidal Offline and Online DJ Use

1. Ensure that you have the Tidal DJ extension add-on.
2. Restart Tidal and Rekordbox.
3. Update Rekordbox and Tidal.
4. Login to Tidal again in Rekordbox.
5. Check if the network connection is active. If there is no connection, Tidal will not be able to load in Rekordbox.
6. Ensure that Rekordbox is in Performance Mode, as Tidal is not available in Export Mode.
7. Download Tidal tracks through ViWizard Tidal Music Converter and import them from File Explorer into Rekordbox, then mix them without restrictions.

Conclusion

Tidal's exceptional audio quality makes it a top choice for music lovers, but occasional issues can disrupt the experience. Whether it's a force close, playback error, or login failure, the solutions in this guide should help you get back to enjoying your favorite tracks. For a long-term, seamless Tidal experience, consider using ViWizard Tidal Music Converter to take full control of your music library. With this ultimate solution, you'll never have to worry about Tidal not working again!