When we expect a Amazon Echo device to perform well with the voice commends, issues happen a lot for some particular reasons. It's cruel but this is how smart tech and voice assistants like Alexa work with the services - like Amazon Music.
If there's a Alexa that has trouble with Amazon Music or the Amazon Music service is problematic, we'll tell why can't Alexa reach Amazon Music and some fixes to the Amazon Music not working on Alexa issue for free. Of course, if this issues has been frustrating, we'd like to introduce the best method to have Amazon Music on Alexa - free of errors.
Part 1. Why Can't Alexa Reach Amazon Music?
There're 7 main reasons or causes to either Amazon Music not working on Alexa or Alexa can't reach Amazon Music issue. Also there're some tips as solutions if the cause has been identified with the real experience.
Weak WiFi Connect
The WiFi connectivity relates to Amazon Music playing incorrectly on Alexa. Despite the router itself, the place of your Alexa also influences the audio played on Alexa. The walls, metal objects, or sources of interference like microwave ovens and baby monitors.
Unavailable Amazon Music Service
It's hard not to mention that sometimes Amazon Music account is misused if the Echo device can support several profiles linked to multiple accounts, such as Alexa. In our experiences, it's normal that Alexa has been connected to multiple families accounts to make Alexa can not reach Amazon Music.
If there're more than one Amazon account has been linked with Alexa before or just for identification, please use these voice commands:
- "Alexa, switch user."
- "Alexa, play [title of a book] from Audible."
- "Alexa, switch profile."
- ...
⭐Tip: What's more, also make sure the profile switched to has an active subscription to access the "Prime" or "Unlimited" titles from Amazon Music. Feel free to repeat the steps to check the services In Your Amazon Music Settings.
Misused Amazon Music Account
It's hard not to mention that sometimes Amazon Music account is misused if the Echo device can support several profiles linked to multiple accounts, such as Alexa. In our experiences, it's normal that Alexa has been connected to multiple families accounts to make Alexa can not reach Amazon Music.
Inaccessible Amazon Music Songs
In addition to the unavailable Amazon Music service, chances are that the songs can become inaccessible even the subscription is active to access them.
Due to the licensing agreements with music labels, from time to time Amazon Music will remove titles or albums as well as add new ones. The removed ones are longer part of the Amazon Music catalog but remain in it as "grey out". If this is the case, the music content will act as Amazon Music not working on Alexa.
Limited Multiple Devices
When it comes to device connection, Amazon limits Prime members, and the Individual Unlimited tier or the Single devices tier streamed Prime Music on one device at a time. If there're other echo devices connected with the account, chances are that Alexa comes back with the notification "Amazon Music is streaming on another device- would you like to stream from here instead?", which means Alexa can't reach Amazon Music on multiple devices.
Note: This limit applies to streaming Prime music, not to the downloaded music to listen offline. For Amazon Music Unlimited Subscribers, this won't be a possible cause to the Alexa can't reach Amazon Music issue because the service allow up to 6 accounts across multiple devices.
To check if Amazon Music is streaming somewhere else, just open the Alexa app to see the Continue listening · Amazon Music tab.
If this voice comes up with the error, use these voice commands:
- "Alexa, switch user."
- "Yes."
- "Alexa, transfer the music here."
- ...
If this voice doesn't come up but the issue still exists, please stream the downloaded music on the offline mode.
⭐Tip: If a plan with multiple devices support is to prefer, feel free to upgrade the Prime subscription to Amazon Music Unlimited or Family Plan to enable the music streaming across more devices.
Alexa Music Service Settings
Alexa has its special settings that you may not be familiar. And Alexa supports 6 kinds of music services to podcasts: Amazon Music (automatically default), Apple Music, Spotify, iHeartRadio, SiriusXM, and Pandora. You or your family members have changed the default music service from Amazon Music.
Alexa and Amazon Music Version
The outdated version of Alexa or Amazon Music can definitely cause the playing issue. The older version will not be compatible with your Amazon Music version or your device system version, causing Alexa to not reach the Amazon Music playing content.
So far so good for the causes and reasons to Alexa can't reach Amazon Music. if all above have been identified and some steps have been tried with no luck, the parts for how to fix Amazon Music not working on Alexa should make more senses.
Part 2. How to Fix Amazon Music Not Working on Alexa
Special Settings
Check Device Settings
In addition to a simple reboot, you need to check the device settings in the Alexa app for Music providers to work fine, including Amazon Music.
⭐Tip: You should check Device location, Time Zone, Language and more settings in the Alexa app because Amazon Music not working on Alexa can be one of the Amazon Music not working issues if these settings are inconsistent with the account.
On mobile, open the Alexa app.
Tap Devices at the bottom, then the Echo & Alexa.
Check the settings from above, make a change to consistent with the Amazon Music account.
Set Prime as Default Music Provider
If there're multiple music providers which all work fine on Alexa - except for the Amazon Music not working on Alexa, we'd recommend setting Prime as the default music provider to fix the issue.
On mobile, open the Alexa app.
Tap the horizontal 3 lines icon at the top to open the menu, then tap Settings.
Under ALEXA PREFERENCES, tap Music.
Under ACCOUNT SETTINGS, tap Default Services.
Select Amazon Music as the DEFAULT MUSIC LIBRARY and DEFAULT STATION.
Turn Off Explicit Filter
Added with the explicit filter feature, somestimes it also comes down to a simplict song. You can follow these steps to turn off exlicit filter:
On mobile, open the Alexa app.
In the Alexa app, tap the horizontal 3 lines icon at the top.
In the options menu, tap Settings.
In Settings, tap Music.
In the Music section, tap Explicit Filter under ACCOUNT SETTINGS tab.
Switch Explicit Filiter off.
Deregister the Alexa Echo Device
If all the settings have been tried with no luck, it's time to remove or deregister the problematic Alexa echo device from the Alexa app.
Still in the Alexa app, tap Devices at the bottom.
Tap Echo & Alexa, select the device.
3. Scroll down the DEVICE SETTINGS, then see Registered To tab and the Deregister button next to it.
Once the Alexa Echo device has been registered from the Alexa app, add it again in the Alexa app.
Check Your Network Firewall
Your Alexa may be blocked by your router's built-in firewall, which prevents Alexa from playing Amazon Music. You need to check the IP address to get the right router's console. Provide the right login credentials and configurations. Check whether it contains digits 33434, 4070, 443, 40317, 123, 49317, and 5353. If your IP address has the number listed before, reboot your router and connect to Alexa again.
How to Check:
- On Windows: Navigate to Control Panel > System and Security > Windows Defender Firewall. Or you can find it in Windows Security > Firewall& Network Protection. And then you can check your firewall's status.
- On Mac: Navigate to Apple menu > System Settings > Network in the sidebar > scroll down and click Firewall. You can add Alexa to allow connection. If it still does not work after allowing it to connect, reboot your router and connect it again.
Common Settings
Check the Song Available
Amazon Music always updates its category, so the songs may gray out in your play queue or download from the Amazon Music library. This also causes your Echo can't play music from Amazon Music. Open your Amazon Music app to check the availability of the music. If it is grayed out, it may download. Unfortunately, the only thing you can do is to wait for it to upload again.
Read More: How to Fix Amazon Music Missing Songs in Library Section
Check WiFi Connection
A strong connection is the basis of Alexa streaming Amazon Music. Make sure your Alexa connects with a reliable and active WiFi. You can directly check the WiFi connection from your Echo device with the screen, or use the Alexa app to check.
🚩Via Alexa App
- Open the Alexa app on your screen.
- Select Devices from the bottom navigation bar.
- Choose Echo & Alexa, and select the specific Echo device you want to check.
- Click Settings, scroll down, and find WiFi Network under the Wireless section. You can check the network that your Echo device or Alexa is connected to.
🚩Via Echo (with screen)
- Swipe down from the top of the screen or click the Menu icon to find the Settings button.
- Navigate to Device Option >Network, and you can check that the WiFi toggle is turned on and displayed.
Clean up Amazon Music Cache on Alexa
No matter you stream Amazon Music in what devices, there is more and more streaming cache accumulated, which will cause your Alexa performance issues, like buffering playback.
- From the Echo device (with screen): Go to Settings > Device Options > Applications > Manage Installed Applications >choose Amazon Music > Clear Cache/Data.
- From Alexa app: Navigate to Devices > the name of your Alexa or Echo device > Settings > Amazon Music > Storage & cache > Clear Cache
Then you have deleted your Amazon Music streaming cache and data on your Alexa device. If it works, you can play Amazon Music on Alexa smoothly.
you can also use voice commands, like "Alexa, delete everything I said".
Restart Alexa Echo Device
We understand this has been tried at first, but for better performance, we recommend restarting the Alexa Echo device after some steps above to make Alexa function to the new changes. After restarting, you can log out and log in to your Amazon Music account again to make Alexa play audio from Amazon Music successfully.
Update Amazon Music Version
Your Alexa will automatically update when it connects to the internet. If it's not, you can check for updates by saying "Alexa, check for software updates." Or you can open the Alexa app to check the Amazon Music version. Navigate to Devices > Settings > About > Software updates.
Part 3. Best Method to Enable Amazon Music on Alexa
We're confident that the fixes here should make Amazon Music work fine on Alexa like it used to do. However, if Alexa can not reach Amazon Music error come back with more issues or the error is still existing, we'd like to introduce the best method to enable Amazon Music on Alexa free of errors - upload the downloaded Amazon Music to Alexa.
As stated, the main device limit applies to streaming Prime music, not to the downloaded music to listen offline. You can download music from Amazon Prime or from here we'd recommend a more powerful tool to convert the DRM-encoded music into MP3s - ViWizard Amazon Music Converter.
More than the MP3 format from the Amazon Music Digital Store, ViWizard Amazon Music Converter supports 5 more formats like M4A, M4B, AIFF, WAV and FLAC. It ensure a safe conversion with the Amazon Music desktop app to keep all the music contents from Amazon to Windows or Mac.
What's more, even the listening experience can be improved because the output bit rate can be set as the HD Music's 320Kbps or the standard 256Kbps. Once the converted Amazon Music are imported to Plex or My Media Server for Alexa, there's no more issue like Amazon Music not working on Alexa!
Turn Amazon Music into MP3, WAV, FLAC, AIFF, M4A, M4B, and more. Keep songs offline and listen on demand with full control.
Step 1 Add Songs from Amazon Music
Once you install and register ViWizard Amazon Music Converter, you can start to pick songs, albums, or playlists you want to play on Alexa. Open ViWizard, and log in to your Amazon Music credentials in the ViWizard built-in Amazon Music web player. Then you can add songs from your library, daily recommendations, or search for specific content. Alternatively, you can paste the URL in the search bar to add it. Choose a playlist and the Add to List icon will light up, click it, and you can see all the music in the playlist added to your conversion list.
Step 2 Set Personalized Output Format
After adding, head back to the menu, click the hamburger icon at the top right interface, choose the preferences button to set audio format, bit rates, sample rates, and choose whether to save lyrics. After choosing, click OK option to save your settings. We recommend that you choose the MP3 format to get a quick download.
Step 3Start to convert
All things prepared, click the convert image at the top of the interface, and you can see all the tracks are lying here to wait to be converted. You can check the list again. If you don't want to convert a song in the list, just click the delete icon to remove it. And you can edit the songs' basic information by tapping the song. Once you think you are ready, click the Convert option at the bottom right of the interface. ViWizard will automatically transfer music to your designated folders.
Step 4 Play Downloaded Amazon Music on Alexa
Once ViWizard finishes the conversion task, return to the history window to locate the downloaded folders. How to play these downloaded Amazon Music on Alexa? Follow these steps below:
Use Plex or My Media
- Download and install the Plex or My Media app on your computer.
- Link your Amazon account with the chosen service (Plex or My Media) through the Alexa app.
- Then you can play the downloaded music from Amazon Music by saying, "Alexa, ask My Media to play music."
Use Bluetooth
- Transfer the downloaded files to your phone.
- Turn on the Bluetooth on your mobile devices.
- Open Alexa app on your phone, click Settings to open Echo device, and pair your Alexa to your phone via Bluetooth.
- After pairing, you can play music from downloaded files, and the downloaded audio will be routed to your Echo device.
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Adam Gorden, the digital media specialist at ViWizard, is dedicated to providing the best solutions for digital media management, including audio and video conversion, file optimization, and media workflow enhancements.
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