Complete Guide to Fix Amazon Music Not Working on Alexa

Posted by Adam Gorden on Sep 20, 2022 5:00 PM.
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When we expect a Amazon Echo device to perform well with the voice commends, issues happen a lot for some particular reasons. It's cruel but this is how smart tech and voice assistants like Alexa work with the services - like Amazon Music.

how to fix Amazon Music not working on Alexa

If there's a Alexa that has trouble with Amazon Music or the Amazon Music service is problematic, we'll tell why can't Alexa reach Amazon Music and some fixes to the Amazon Music not working on Alexa issue for free. Of course, if this issues has been frustrating, we'd like to introduce the best method to have Amazon Music on Alexa - free of errors.

Part 1. Why Can't Alexa Reach Amazon Music?
Part 2. How to Fix Amazon Music Not Working on Alexa
Part 3. Best Method to Enable Amazon Music on Alexa

Part 1. Why Can't Alexa Reach Amazon Music?

There're 4 main reasons or causes to either Amazon Music not working on Alexa or Alexa can't reach Amazon Music issue. Also there're some tips as solutions if the cause has been identified with the real experience.

1. Unavailable Amazon Music Service

For starters the causes can come down to the unavailable Amazon Music service to be enabled on Alexa, aka Amazon Music subscriptions, including Prime Music and Music Unlimited. If the Amazon Music has been canceled or expired, Alexa won't play the requested songs.

2. Misused Amazon Music Account

It's hard not to mention that sometimes Amazon Music account is misused if the Echo device can support several profiles linked to multiple accounts, such as Alexa. In our experiences, it's normal that Alexa has been connected to multiple families accounts to make Alexa can not reach Amazon Music.

If there're more than one Amazon account has been linked with Alexa before or just for identification, please use these voice commands:

Tips: What's more, also make sure the profile switched to has an active subscription to access the "Prime" or "Unlimited" titles from Amazon Music. Feel free to repeat the steps to check the services In Your Amazon Music Settings.

Your Amazon Music Settings

3. Inaccessible Amazon Music Songs

In addition to the unavailable Amazon Music service, chances are that the songs can become inaccessible even the subscription is active to access them.

Due to the licensing agreements with music labels, from time to time Amazon Music will remove titles or albums as well as add new ones. The removed ones are longer part of the Amazon Music catalog but remain in it as "grey out". If this is the case, the music content will act as Amazon Music not working on Alexa.

4. Limited Multiple Devices

When it comes to device connection, Amazon limits Prime members streamed Prime Music on one device at a time. If there're other echo devices connected with the account, chances are that Alexa comes back with the notification "Amazon Music is streaming on another device- would you like to stream from here instead?", which means Alexa can't reach Amazon Music on multiple devices.

Note: This limit applies to streaming Prime music, not to the downloaded music to listen offline. For Amazon Music Unlimited Subscribers, this won't be a possible cause to the Alexa can't reach Amazon Music issue because the service allow up to 6 accounts across multiple devices.

To check if Amazon Music is streaming somewhere else, just open the Alexa app to see the Continue listening · Amazon Music tab.

If this voice comes up with the error, use these voice commands:

If this voice doesn't come up but the issue still exists, please stream the downloaded music on the offline mode.

Tips: If a plan with multiple devices support is to prefer, feel free to upgrade the Prime subscription to Amazon Music Unlimited or Family Plan to enable the music streaming across more devices.

So far so good for the causes and reasons to Alexa can't reach Amazon Music. if all above have been identified and some steps have been tried with no luck, the parts for how to fix Amazon Music not working on Alexa should make more senses.

Part 2. How to Fix Amazon Music Not Working on Alexa

1. Restart Alexa Echo Device

We understand this has been tried at first, but for better performance, we recommend restarting the Alexa Echo device after some steps above to make Alexa function to the new changes.

2. Check Device Settings

In addition to a simple reboot, you need to check the device settings in the Alexa app for Music providers to work fine, including Amazon Music.

Tips: You should check Device location, Time Zone, Language and more settings in the Alexa app because Amazon Music not working on Alexa can be one of the Amazon Music not working issues if these settings are inconsistent with the account.

1. On mobile, open the Alexa app.

2. Tap Devices at the bottom, then the Echo & Alexa.

3. Check the settings from above, make a change to consistent with the Amazon Music account.

3. Set Prime as Default Music Provider

Set Amazon Music as Default Music Provider

If there're multiple music providers which all work fine on Alexa - except for the Amazon Music not working on Alexa, we'd recommend setting Prime as the default music provider to fix the issue.

1. On mobile, open the Alexa app.

2. Tap the horizontal 3 lines icon at the top to open the menu, then tap Settings.

3. Under ALEXA PREFERENCES, tap Music.

4. Under ACCOUNT SETTINGS, tap Default Services.

5. Select Amazon Music as the DEFAULT MUSIC LIBRARY and DEFAULT STATION.

4. Turn Off Explicit Filter

Added with the explicit filter feature, somestimes it also comes down to a simplict song. You can follow these steps to turn off exlicit filter:

1. On mobile, open the Alexa app.

2. In the Alexa app, tap the horizontal 3 lines icon at the top.

3. In the options menu, tap Settings.

4. In Settings, tap Music.

5. In the Music section, tap Explicit Filter under ACCOUNT SETTINGS tab.

6. Switch Explicit Filiter off.

5. Deregister the Alexa Echo Device

If all the settings have been tried with no luck, it's time to remove or deregister the problematic Alexa echo device from the Alexa app.

1. Still in the Alexa app, tap Devices at the bottom.

2. Tap Echo & Alexa, select the device.

3. Scroll down the DEVICE SETTINGS, then see Registered To tab and the Deregister button next to it.

Once the Alexa Echo device has been registered from the Alexa app, add it again in the Alexa app.

Part 3. Best Method to Enable Amazon Music on Alexa

We're confident that the fixes here should make Amazon Music work fine on Alexa like it used to do. However, if Alexa can not reach Amazon Music error come back with more issues or the error is still existing, we'd like to introduce the best method to enable Amazon Music on Alexa free of errors - upload the downloaded Amazon Music to Alexa.

As stated, the main device limit applies to streaming Prime music, not to the downloaded music to listen offline. You can download music from Amazon Prime or from here we'd recommend a more powerful tool to convert the DRM-encoded music into MP3s - ViWizard Amazon Music Converter.

Thing You'll Need: ViWizard Amazon Music Converter

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Key Features of ViWizard Amazon Music Converter

  • Download songs from Amazon Music Prime, Unlimited, and HD Music
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  • Retain the original ID3 tags and lossless audio quality of Amazon Music
  • Support customizing the output audio parameters for Amazon Music
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More than the MP3 format from the Amazon Music Digital Store, ViWizard Amazon Music Converter supports 5 more formats like M4A, M4B, AAC, WAV and FLAC. It ensure a safe conversion with the Amazon Music desktop app to keep all the music contents from Amazon to Windows or Mac.

What's more, even the listening experience can be improved because the output bit rate can be set as the HD Music's 320Kbps or the standard 256Kbps. Once the converted Amazon Music are imported to Plex or My Media Server for Alexa, there's no more issue like Amazon Music not working on Alexa!

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is an experienced writer of ViWizard who is obsessed about tech, movie and software.

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