How to Fix Amazon Music Exception 180

Part 1. What Is Exception 180 on Amazon Music?

"Amazon Music Exception 180" is one of several playback errors Amazon has identified—similar to the previously noted "Amazon Music Exception 119". According to Amazon, Error 119 is related to licensing issues, often triggered when a user's Prime Music subscription has expired and needs to be renewed.

Exception 180, however, is less straightforward. When this error appears, users usually receive the message: "There was a problem playing this song. Please try again. If the problem persists, contact Amazon customer service. Exception 180#."

This error can occur randomly, affecting both online streaming and offline playback modes. A song or album might play fine initially, and then suddenly fail with Error 180—seemingly without explanation.

To help users better understand what's behind this issue, we've created a checklist of common causes:

• Your Amazon Music subscription is expired or canceled.
• The internet connection to your device is poor.
• The Amazon Music app is out of date.
• The Amazon Music data are corrupted.
• The song you are playing is not available.

Part 2. Settings to Fix Amazon Music Exception 180

Whenever the music stream in Amazon Music app, the song stops after a few seconds or skip to a different song with the appearing message "Exception #180 Amazon Music" due to the Amazon Music app. Hence, there are exclusive methods to fix this issue in Amazon Music settings.

2.1 Check Amazon Music Status

For starters, if there is a licensing issue according to Amazon, check Your Amazon Music Settings to see whether Amazon Music service, aka subscription plan, is expired or canceled. On the Amazon Music settings page, it is clear to see your current Amazon Music status and the expiration date. If necessary, you can turn on the auto-renewal button to save hassles.

2.2 Redownload Songs from Amazon

If you're encountering Exception 180 while trying to play downloaded songs (whether purchased or included in your subscription), the issue could be corrupted files or outdated licenses tied to those tracks. A quick fix is to delete and redownload the affected songs.

Step 1. Launch Amazon Music and go to Library > Downloaded.

Step 2. Locate the song for which Amazon Music error 180 happens, tap the three dots button next to the song, and select Remove from Device.

Step 3. After that, search for the song you deleted. And hit on the More option.

Step 4. Select Download to redownload it on your library and device.

Once the downloading is complete, switch to Offline Mode to listen to them offline. Maybe this time, the Amazon Music Exception 180 on offline mode would be fixed by a redownload.

2.3 Refresh the Amazon Music

If you recently renewed your subscription or are experiencing playback issues with previously available content, the "Refresh My Music" feature can help reload your library based on updated licensing information.

Step 1. On Amazon Music, tap the gear button in the upper-right corner to enter Settings.

Step 2. Scroll down and you will see the Refresh My Music option.

After refreshing, wait a few seconds and then restart the app. If a song has been removed from Amazon's catalog, it will appear greyed out, allowing you to identify unavailable content. This refresh process can often resolve lingering issues like Exception 180 by syncing your library with your current subscription.

Part 3. Common Steps to Fix Amazon Music Exception 180

As stated, the top reason for Amazon Music playback error 180 is the Amazon Music app itself. Contacting Amazon Music customer service for Amazon Music errors is expected but disappoints a lot, here we offer some collected methods for several situations for the coming up "Amazon Music Exception 180".

3.1 Confirm a Stable Network

When Amazon Music playback error Exception 180 appears, apart from checking your membership, examining the internet connection is also important. Make sure you connect to a solid wireless network on the device that is used to renew the Prime Music license and access online content. If using mobile cellular data, open Settings on the device and go to Apps. Find Amazon Music and enable its permission to use mobile data.

3.2 Force Stop the Amazon Music App

Temporary glitches and background errors in the Amazon Music app may also cause error 180. Performing a force stop can immediately refresh the app and remove bugs that may be interfering with playback.

• On Android:
  Go to Settings → Apps → Amazon Music → Force Stop.
• On iOS:
  Swipe up from the Home Screen to open the task manager. Then find the Amazon Music preview, swipe up to close the app completely.

After force stopping, reopen Amazon Music and try playing the song again.

3.3 Update the Amazon Music App

When it comes to Amazon Music playback error, always recommend updating the Amazon Music app to the latest version, where the fixes are included sometimes.

• Head to the App Store (iOS) or Google Play Store (Android).
• Search for Amazon Music.
• If an update is available, tap Update.
• Once installed, relaunch the app and check if the issue persists.

3.4 Clear Amazon Music Caches

Over time, Amazon Music can accumulate large amounts of cached data that might interfere with playback. Clearing the cache can often resolve unexpected errors like Exception 180.

• On Android:
  Go to Settings → Apps → Amazon Music → Storage → Clear Cache.
• On iOS:
  iOS doesn't allow manual cache clearing. The only option is to delete the app, which removes both the app and its cached data.

3.5 Uninstall and Reinstall Amazon Music

Amazon Music will suggest uninstallation as the last straw so to uninstall the Amazon Music app and reinstall it can work for "Amazon Music Exception 180".

On the device, tap and hold the Amazon Music app icon and tap Uninstall or Remove App then confirm. Next, go to the app store and reinstall the Amazon Music app. Now relaunch the app and check if there's any improvement.

BEWARE that Clearing cache or reinstalling the app will delete all downloaded songs. Make sure to redownload them if needed after the fix.

Part 4. How to Download and Play Amazon Music Free of Error

If the methods above still don't work, we will suggest ViWizard Amazon Music Converter help with all the Amazon Music errors because it can enable Amazon Music users to download music from Amazon and stream it free of error, including the "Amazon Music Exception 180". Whether you encounter playback issues in the Online Mode or the Offline Mode, the error appears and occurs within the Amazon Music player. Therefore, the key to solving Amazon Music playback error exception 180 is to get rid of the Amazon Music app.

Although all songs from Amazon Music are encoded with DRM resulting in you can't play them without the Amazon Music app, ViWizard Amazon Music Converter has the ability to remove the restriction. This professional tool is designed to download and convert songs from Amazon Music to MP3, AAC, WAV, FLAC, M4A, and M4B simultaneously retaining the original sound quality. It also can improve the listening experience with output parameter settings.

Key Features of ViWizard Amazon Music Converter

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• Download songs from Amazon Music Prime, Unlimited, and HD Music
• Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
• Retain the original ID3 tags and lossless audio quality of Amazon Music
• Support customizing the output audio parameters for Amazon Music

With the help of ViWizard, any issues can be fixed with one click. First to click the above link to install the correct version of ViWizard Amazon Music Converter to your computer. After downloading Amazon Music songs, you can be free of Amazon Music Exception 180 and other playback issues.

Step 1Select and Add Amazon Music

Launch the ViWizard program and the Amazon Music desktop app will be launched or relaunched to build a connection. Make sure the account with the subscription has been signed in to the app, and then a simple drag-and-drop can add whatever you like from Amazon to ViWizard Amazon Music Converter. Alternatively, you can copy and paste the URL link of a song, playlist, album, or artist from Amazon Music to ViWizard.

Step 2Set the Output Parameters

To set the output parameters for a better listening experience, click the menu icon and select Preference to open a new window. Then select the Convert tab to configure the output formats and parameters like sample rate, bit rate, and channel as you want. But just remember to click the OK button to save the adjustments.

Step 3Download and Convert Amazon Music

Now click the Convert button to download all the songs added. You can feel free to click the Cancel to put the conversion to a stop. At a 5x speed, the conversion will finish within a few moments. And you can view all downloads on the Converted history list. Now all the downloaded files are accessible to stream offline without the Amazon Music app and without Amazon Music Exception 180.

Extra Tip: How to Prevent Amazon Music Exception 180

To avoid encountering Amazon Music Exception 180 in the future, here are some quick tips:

1. Keep Your Subscription Active
   Make sure your Amazon Music subscription is up-to-date. Renew it on time and enable auto-renewal to avoid interruptions.
2. Clear Cache and Update the App
   Regularly clear your Amazon Music app cache and ensure you're using the latest version of the app to prevent glitches.
3. Ensure a Stable Network Connection
   Make sure you have a stable internet connection, either through Wi-Fi or mobile data, to avoid playback issues.
4. Limit Device Usage
   Try not to stream on too many devices simultaneously to prevent syncing issues.
5. Redownload Songs Periodically
   For offline listening, redownload any corrupted or expired songs to ensure smooth playback.

Conclusion

We hope the methods above help resolve Amazon Music Exception 180 for you. But if you're still facing trouble, ViWizard Amazon Music Converter offers a long-term, reliable solution. Give it a try—you'll enjoy error-free playback and full control over your Amazon Music library.