'Amazon Music Exception 180'? Fixed!

Posted by Adam Gorden on Jul 19, 2022 5:00 PM.

Just like other streaming services platforms, Amazon has written some code for sorting out different Amazon Music errors, which can help users to report their experiencing issues and get the help as soon as possible from Amazon.

A normal issue of Amazon Music errors is about Amazon Music user authentication. It seems there is another case that Amazon Music failed to authenticate user and use another code for "Amazon Music Exception 180". For starters in this article, we'll tell what is "Amazon Music Exception 180" for better understanding then introduce 2 situations and respective fixes.

how to fix 'Amazon Music Exception 180'

Part 1. What Is "Exception 180 Amazon Music"?
Part 2. Fix "Exception 180 Amazon Music" in Amazon Music Modes
Part 3. Fix "Exception 180 Amazon Music" in Amazon Music App Settings
Part 4. How to Download Amazon Music Free of Error

Part 1. What Is "Exception 180 Amazon Music"?

This is the second Amazon Music errors that we have noticed after the spotted-in "Amazon Music Exception 119". Similar to the "Amazon Music Exception 119", "Amazon Music Exception 180" is also one of the Amazon Music errors that Amazon Music failed to authenticate user - that is encoded in 180, stating that 'There was a problem playing this song. Please try again. If the problems persists, contact Amazon customer service. Exception 180#'.

Amazon Music Exception 180

According to Amazon, "Exception 180 Amazon Music" is a licensing issues that indicates that the digital license on the Prime Music has expired and must be renewed.

For starters, if there is a licensing issue, check Your Amazon Music Settings to see whether Amazon Music service, aka subscription plan is expired or cancelled. Next is to connect to the Internet on the device and attempt to use Prime Music to renew the license. Now the "Exception 180" should have disappeared.

However, as stated, "Amazon Music Exception 180" is rather random because that's how Amazon Music errors are sorted out. The more usual case is that this is not a licensing issue and happens both in the two basic modes that Amazon Music supports - Amazon Music online mode and Amazon Music offline mode. First a song or an album stream fine, and " Exception 180 Amazon Music" comes up and seems to exist forever.

Part 2. Fix "Exception 180 Amazon Music" in Amazon Music Modes

When contacting Amazon Music customer service for Amazon Music errors is expected but disappoints a lot, here we offer some collected methods for several situations for the coming up "Amazon Music Exception 180". Reading on for identification and solutions for Amazon Music online and offline modes.

For now, to check whether "Amazon Music Exception 180" happens in the Amazon Music online mode, Amazon Music offline mode or for both. Following are the methods collected for help.

2.1 Fix "Amazon Music Exception 180" in Online Mode

No matter for an Amazon Music playback error comes up when streaming a song or an album (with subscription) in Amazon Music online mode, there are 4 basic methods to fix it.

1. Update the Amazon Music App

When it comes to Amazon Music playback error, always remember to update Amazon Music app to the latest version, where the fixes are included sometimes.

Go to the app store on the device and search for Amazon Music app. If an updated version is available, there is an Update icon. Tap it and update the Amazon Music app and go back to check if the "Amazon Music Exception 180" still exists.

2. Force stop the Amazon Music App

Amazon also suggest to force stop the Amazon Music app.

On devices like iOS a swipe up from the Home Screen can force stop the Amazon Music app. But for other devices like Android, open Settings and go to Apps & Notifications, then find Amazon Music from All apps. Now a tap on the Force stop should force stop Amazon Music.

Full Uninstall and Reinstall Amazon Music App

Amazon Music will suggest uninstallation as the last straw so to uninstall Amazon Music app and reinstall it can work for "Amazon Music Exception 180".

On the device, tap and hold the Amazon Music app icon and tap Uninstall then confirm. Next go to the app store and reinstall Amazon Music app. Now relaunch the app and check if there's any improvement.

2.2 Fix "Amazon Music Exception 180" in Offline Mode

For those who has found the "Amazon Music Exception 180" when Amazon Music is streaming the downloaded songs (both purchased and downloaded with subscriptions) in its offline mode, either the SD card or internal storage need a fix.

1. Clear Amazon Music Data

Amazon Music data includes settings like parental controls, account login and of course, the playback music, which can cause "Amazon Music Exception 180".

On the storage, use a file explorer and search for all the folders related to Amazon Music and delete them. On some device like Android, there's a Clear Data for Amazon Music in Settings. Now relaunch the Amazon Music app and the settings have been reset and the "Amazon Music Exception 180" has disappeared.

2. Redownload Songs from Amazon

There must be a pain in the back to first delete all Amazon Music data including the downloaded songs and redownload them from Amazon Music. However, it will work for such Amazon Music playback error.

Note: If "Amazon Music Exception 180" still keep coming up, consider to use methods for online mode like full uninstall and reinstall Amazon Music app because the 2 methods above are exclusive for the offline mode and need extra basic methods to cover.

Part 3. Fix "Exception 180 Amazon Music" in Amazon Music App Settings

There is one more unusual situation for "Amazon Music Exception 119" - Amazon Music app's settings in question.

Whenever the music stream in Amazon Music app, the song stops after a few seconds or skip to a different song with the appearing message - 'There was a problem playing this song. Please make sure the date and time settings are correct on your device and try again. If this message persists, contact Amazon customer services. Exception #180.' Fortunately, there are exclusive methods to fix this issue.

1. Reset Date and Time Settings

For starters if the date and time settings are in questions, first to correct them in the device.

On Fire Tablet device, tap Settings and tap Device Options. Then tap Date& Time. If the Automatic Time Zone is turned off, tap On and make sure the device is connected to Internet of Wi-Fi or a mobile network to enable this setting.

2. Enable the Cellular Settings

Besides the Internet connection, the cellular settings also need to be confirmed for the corrected date and time settings.

Confirm that the device is connected to Wi-Fi or a mobile network. If using a mobile network, open Settings on the device and go to Apps. Find Amazon Music and enable its permission to use Mobile Network.

3. Refresh the Amazon Music

Sometimes the Refresh My Music setting in Amazon Music can help to solve issues like "Amazon Music Exception 180".

Make sure the device with the Amazon Music app is connected to the Internet allow for Cellular. On the Amazon Music app, go to Settings and tap Refresh My Music.

Note: If methods above still don't work, other methods for "Amazon Music Exception 180" in online mode like clear Amazon Music cache and uninstall the Amazon Music app also work because this issue is soft of occurring when streaming music online.

Part 4. How to Download Amazon Music Free of Error

Still, we will suggest ViWizard Amazon Music Converter to help with all the Amazon Music errors because it can enable Amazon Music users to download music from Amazon and stream it free of error, including the "Amazon Music Exception 180". It also can improve the listening experience with output parameters settings.

amazon music converter

Key Features of ViWizard Amazon Music Converter

  • Download songs from Amazon Music Prime, Unlimited, and HD Music
  • Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC, and WAV
  • Retain the original ID3 tags and lossless audio quality of Amazon Music
  • Support customizing the output audio parameters for Amazon Music
Download Download

Step 1Select and Add Amazon Music

add amazon music songs

First to click the 'Download' button to install the correct version of ViWizard Amazon Music Converter to the computer. Launch the program and the Amazon Music desktop app will be launched or relaunched to build a connection. Make sure the account with subscription has been signed in to the app, and then a simple drag-and-drop can add whatever you like from Amazon to ViWizard Amazon Music Converter.

Step 2Set the Output Parameters

select the output format

To set the output parameters for a better listening experience, click the menu icon and select 'Preferences' to open a new window. You can convert the music's output format as MP3, M4A, M4B, WAV, AAC and FLAC. Other parameters like sample rate, bit rate (or bit depth) and channel can be set as you want, but just remember to click the 'OK' button to save the settings.

Step 3Download and Convert Amazon Music

convert amazon music

Now click the 'Convert' button to download all the songs added. You can free feel to click the 'Cancel' to put the conversion to a stop. Or at a 5x speed the conversion will finish within a few moments. Now all the downloaded files are accessible to stream offline without "Amazon Music Exception 180".


Hope the methods above works and the "Amazon Music Exception 180" has disappeared. Remember that ViWizard Amazon Music Converter is here to offer continuous help. Try it and you'll find out.

Download Download


is an experienced writer of ViWizard who is obsessed about tech, movie and software.

Leave a comment
home iconHome > Amazon Music > 'Amazon Music Exception 180'? Fixed!