2025 Guide: How to Fix Netflix Audio Out of Sync in 11 Solutions

Part 1. Why Is Audio on Netflix Out of Sync?

• Poor Internet Connection: common problem that causes delays while streaming. Network instability or insufficient bandwidth can cause synchronization issues during Netflix online streaming.
• Device-Specific issues: Audio out of sync on Netflix might be caused by device glitches or hardware/software problems (for example, HDMI cable issues), particularly if you're using outdated drivers or incompatible gear.
• Incompatible Audio Settings: Incorrect settings on TVs or streaming devices might cause desynchronization between audio and video footage because the audio settings might not be incompatible with your device's capabilities while watching Netflix.
• Content-Specific Issues: New movies or TV episodes on Netflix may experience temporary syncing errors, which are later resolved by Netflix.
• Offline Playback Errors: If you're experiencing audio out-of-sync problems in offline playback, it might be caused by the issues during the download process.

Part 2. Quick Universal Fixes for Netflix Audio Out of Sync

Now that we've analyzed the possible reasons for the sound being out of sync, we can try the corresponding solutions based on those reasons. First, let’s try the most common and simplest fixes to resolve this issue. These fixes work more than half the time. They should be your first try when you find a video on Netflix out of sync.

Fix 1. Check Your Internet Connection

Given that most users stream Netflix online, and the viewing experience is greatly affected by the network, it is always a good idea to check the internet connection, as a weak or unstable internet connection could cause audio sync issues. You should confirm that your connection meets Netflix's streaming requirements, which are provided in the table below.

Fix 2. Test Another Show or Movie on Netflix

Sometimes the problem is peculiar to newly released movies or TV episodes, and it can take some time for the content development team to resolve it. As a result, you'd choose another title and determine whether the problem is limited to the specific videos.

If the issue is specific to one title, report it to Netflix via the app or website.

If the problem persists with all titles, continue troubleshooting with the next method.

Fix 3. Log Out and Restart the Netflix App

According to many users, logging out of your account and restarting the app can often help resolve the Netflix audio problem. This simple step refreshes the app and clears minor glitches that might cause the audio to fall out of sync with the video.

Fix 4. Restart Your Device

Whether you're watching Netflix on your phone, computer, or smart TV, occasional glitches on your device can cause the audio to lag behind the video. To troubleshoot, turn off your device and wait a few minutes before turning it on again.

Part 3. Advanced Solutions to Fix Netflix Audio Delay

If you still experience delays after trying the quick fixes above, it’s time to explore some more advanced solutions that target deeper. These methods might take a bit more effort but can offer more effective results. However, for users who are sick of trying all kinds of solutions and want to solve the issue once and for all, an ultimate solution that works 100% is prepared in Part 4. You can jump to the next part for more information.

Solution 1. Adjust Audio Settings

The audio out-of-sync issue is also necessary to consider if the device's audio settings conflict with the functioning of the Netflix program, particularly when watching Netflix videos on a TV, where compatibility may not be so good, resulting in an audio out-of-sync issue. Here are two official ways to adjust the Audio Settings for Apple TV and TiVO device:

On Apple TV 4 or Apple TV 4K:

1. Close the Netflix app on Apple TV.
2. Go to Apple TV Settings menu.
3. Choose Video and Audio.



4. Next, select Audio Format and choose the Change Format option.
5. Select New Format, and choose Dolby Digitial 5.1.



6. Launch Netflix on Your Apple TV again.
7. If the desyncronization issue persist, change the format from Dolby Digitial 5.1 to Stereo.

On TiVO:

1. Go to TiVO Central.
2. Choose Settings & Messages > Settings > Audio & Video Settings.
3. Choose Dolby Digital.



4. Launch Netflix app again.

Solution 2. Troubleshoot the Device Connections

If you're using a speaker, an external audio receiver, or a sound bar, you should check whether the device connection is affecting the sync between Netflix audio and video. To fix this, we recommend you test the device connection via HDMI.

1. Ensure that your devices are connected properly.
2. Plug in a high-speed HDMI cable that supports the latest standards.
3. Ensure the cable is securely connected to the device.
4. Play the Netflix videos again to check if the issue is resolved.

Solution 3. Lower Streaming Resolution

Streaming at a high resolution may cause syncing problems on slower connections or older devices. Especially, if your internet connection is not stable or the internet speed is not fast enough for HD online streaming. You can change the video resolution in these steps:

1. Open the Netflix app or website.
2. Go to Account Settings and select Playback Settings.





3. Choose a lower resolution like Medium, Low, or Auto.



4. Save the settings and reload Netflix.

Solution 4. Update Your Device Software and Netflix

Outdated device software, such as the operating system on your TV, computer, or mobile device, can interfere with app performance. If none of these solutions work for you, try this fix to troubleshoot if the out-of-sync issue is caused by the device system. What is equally important is to update the Netflix app to the newest version to prevent incompatibility issue.

How to Update the Netflix App

1. Open the app store on your device (Google Play, App Store, etc).
2. Search for Netflix and check if there's an update available.
3. If an update is available, click Update.
4. Relaunch Netflix after updating to see if the issue persists.

How to Update Your Device Software

On Smart TV:

1. Go to the Settings menu on your device.
2. Navigate to Support or About.
3. Select System Update or Firmware Update.
4. Check for available updates and install them.
5. Restart the device after updating and reopen Netflix.

On macOS:

1. Open the Apple menu.
2. Choose System Settings > General > Software Update.
3. Click on the Update Now button.

On Windows:

1. Go to Settings menu.
2. Select Update & Security > Windows Update >Check for updates.



3. Click on Download and install.



4. Click on Restart Now.

On Smartphone:

• Android: Go to Settings > System > Software update > Download and install.



• iOS: Go to Settings > General > Software Update > Install Now.

Solution 5. Clear Cache and Temporary Data

The playback out-of-sync issues can be caused by corrupted cache files or an excessive amount of temporary data. Clearing these files can often fix the problem. You can delete the cache on any device that you use for Netflix streaming by following these steps:

On iOS Devices:

1. Go to Settings on your iOS device.
2. Find Netflix app, and tap it.
3. Tap on the Offload app option.

On Android Devices:

1. Go to Settings on your Android device.
2. Navigate to App.
3. Tap on Netflix > Storage & cache > Clear Cache & Clear Storage.
4. Force stop Netflix and restart the app.

On Windows PC (if you're using the Netflix app):

1. Go to Settings.
2. Click System > Apps & features > Netflix.



3. Click on Advanced options, and select Reset.

In Web Browser (If you're streaming via a web broswer):

1. Go to the settings menu on the browser.
2. Select Privacy or Storage options.
3. Select Clear browsing data or Clear cache options.
4. Click on the Delete Data option.

On Smart TV:

1. Switch to the App screen on TV.
2. Select and hold the Netflix app for a while, and select the Info option.



3. Find and select Clear cache.

Solution 6. Disable Browser Extensions

If you are watching Netflix videos on your browser, your browser extensions may cause audio delay or stuttering, especially those designed to block Netflix ads or enhance video. Disabling or temporarily turning off these extensions can help restore proper functionality.

Part 4. Ultimate Fix: Download Netflix Content for Offline Viewing

When none of the solutions work or you are tired of streaming issues, the best ultimate fix is to download your Netflix content for a perfectly smooth offline playback. For users who have an eligible subscriptions, the built-in download feature of the Netflix app is helpful. However, you should note that the downloaded videos are temporary and can’t be moved or backed up. To bypass these restrictions, a tool like ViWizard Netflix Video Downloader can help.

ViWizard Netflix Video Downloader allows you to download any show or movie from Netflix directly to your computer as a high-quality MP4 or MKV file. What’s more, it will preserve the 5.1 surround sound and multilingual audio tracks at the same time, ensuring your can enjoy them without any out-of-sync issues or interruptions caused by buffering, device compatibility, or internet-related problems.

Key Features of ViWizard Netflix Video Downloader

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• Download Netflix movies, TV shows and more locally
• Convert Netflix movies and TV shows to MP4 or MKV
• Save multilingual language and subtitles in two types
• Remove ads from Netflix and keep original video quality

A Guide to Downloading Netflix Videos via ViWizard without Audio Delays

Step 1Sign in to Your Netflix Account

First, install and launch ViWizard Netflix Video Downloader on your computer. Click on "Sign in" and enter your Netflix email and password.

Step 2Configure Download Settings

Click the menu icon in the upper right corner of the ViWizard interface and select "Preferences". Under the "Download" tab, you can customize the video format to MP4/MKV, set the video quality as well as language and subtitles. When you are done, click "OK" to save your preferences.

Step 3 Start to Download Netflix Videos

Use the search bar to find the Netflix show or movie you want by title, keyword, or video code. Then, click on the red "Download" button move forward.

Step 4Play the Downloaded Netflix Videos

Head over to the "History" section, and click the "Folder" icon next to the title. In this way, you can access the downloaded Netflix videos files locally in the output folder. Plus, you can enjoy lag-free Netflix movies and shows anytime, anywhere.

Part 5. FAQs about Audio Out of Sync on Netflix

Conclusion

Netflix audio out-of-sync issue can be annoying, but it's a problem you can easily solve with these steps. No matter what device you are using for Netflix playback, trying these methods can help you resolve the issue to a large extent. If all common fixes fail, the ViWizard Netflix Video Downloader won't let you down. You'd click the download button below to give it a try for free.