Ultimate Guide to Fix Apple Music Various Problems on Mac

By Adam Gorden Updated on July 24, 2023
Why does Apple Music not work on my Mac? Seriously, after they decided to split the iTunes into different apps, it feels like they just broke Apple Music more than it already is. Within 3 months of using Apple Music on Mac, I've encountered problems like randomly log out, search results blank, iCloud Library fails to sync...

 - Pipperi from Reddit.

Since the Apple Music app launched on Mac system, there've always been complaints around this buggy app. Compared to its competitor Spotify, the Apple Music app is still far from perfect. And the Apple Music team seems to be sluggish on fixing the latest uprising bugs and glitches. In the following parts, I'll cover some of the common problems users may encounter and show you how to fix Apple Music not working on Mac issue.

apple music not working on mac

Part 1. Common Fixes to Apple Music Not Working on Mac

If you found Apple Music not working on your Mac, you may encounter one of the following types of problems that are commonly reported. Some of them and their solutions include:

1. Apple Music Not Playing?

You may experience difficulties playing songs or playlists. The music may not start, or there could be interruptions and skips during playback.

    Solution: Try restarting the Apple Music app or your Mac. If the problem persists, check your internet connection and ensure you have a stable connection.

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2. Music in Your Apple Music Library Missing?

You might find that certain songs or entire playlists from their library are missing or not showing up in the Apple Music app.

    Solution: Try refreshing your Apple Music library by signing out of your Apple ID and sign back in. Also, check iCloud Music Library settings to ensure syncing is enabled.

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3. iCloud Music Library Not Syncing?

iCloud Music Library is designed to sync your music library across devices, but you might encounter issues where changes made on one device don't reflect on your Mac or vice versa.

    Solution: Try signing out and back into your Apple ID on all devices to force a sync. Also make sure iCloud Music Library is enabled on each device.

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4. Songs in Your Apple Music Library Greyed Out?

Songs in the library may appear greyed out and become unplayable, indicating an issue with the files or the Apple Music service.

    Solution: Try deleting the affected songs from your library and re-upload them or check if they are available for streaming from the Apple Music catalog.

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5. Apple Music Performing Slowly or Freezing?

The Music app may run slowly or freeze, which makes it frustrating to navigate or play music seamlessly.

    Solution: Try closing unnecessary apps running in the background and restarting your Mac.

6. Apple Music App Keeps Crashing?

The Music app may crash or unexpectedly close when you try to use specific features or perform certain actions, such as downloading songs.

    Solution: Try updating macOS and the Music app to the latest versions.

7. Apple Music Subscription and Account Going Wrong?

Issues with Apple Music subscriptions, account settings, or billing can also prevent you from accessing the service on your Mac.

    Solution: Try Verifying your Apple Music subscription status, billing details, and ensure your Apple ID is in good standing.

Part 2. Troubleshooting Steps to Fix Apple Music Not Working on Mac

If you are facing a general issue with Apple Music not working on your Mac, the Apple Music server can be down temporarily, which can indeed cause issues with Apple Music service. Visit Apple's System Status page to see if there are any known issues with Apple Music.

apple system status apple music

If Apple Music is available, you can try the following comprehensive troubleshooting steps to resolve most of the issues of problems:

1. Restart Your Mac

In most cases, a simple restart can fix various software-related issues. You can try close the Music app, and then restart your Mac.

To close the Music app:

mac deck quit apple music

  1. Look for the Apple Music icon in the Deck, which is located at the bottom of your screen.
  2. Right-click on the Apple Music icon.
  3. Select "Quit".

To restart your Mac:

mac apple menu restart

  1. Click on the Apple menu in the top-left corner of your screen.
  2. Select "Restart" from the drop-down menu.
  3. Wait for your Mac to restart, and then try using the Music app again.

2. Update macOS

Ensure that your Mac is running the latest version of macOS. If not, please update the macOS.

  1. Click on the Apple menu and select "System Preferences".
  2. Choose "Software Update".
  3. If there is an available update, click "Update/Upgrade Now" to install it.
  4. After the update is complete, repeat some steps to restart your Mac and reopen the Music app.

3. Update the Music app

If you use the Music app or iTunes for Apple Music, make sure it's up-to-date.

  1. Open the App Store on your Mac.
  2. Click on the "Updates" tab in the top toolbar.
  3. If an Music app or iTunes update is available, click "Update" next to it.
  4. Once the update is installed, restart your Mac and then the latest version of the Apple Music app.

4. Check Internet Connection

Ensure that you Mac has a stable internet connection. Before that, you are suggested to test other websites or streaming services, such as Spotify, o confirm connectivity.

  1. Click on the Apple menu and select "System Preferences".
  2. In the System Preferences window, click on "Network".
  3. In the Network preferences window, you should see a list of network connections on the left side.
  4. If Wi-Fi is enabled and connected, you will see "Wi-Fi" in the list.
  5. If Wi-Fi is not connected or disabled, click on "Turn Wi-Fi On" on the left side of the Network preferences window, and select the Wi-Fi network to join.

5. Verify Apple Music Subscription

If you have an Apple Music subscription, check that it's active and not expired.

  1. Open the Music app on your Mac.
  2. Go to "Account" in the menu bar.
  3. Select "Account Settings".
  4. mac music account account settings

  5. Sign in with your Apple ID if prompted.
  6. Check your subscription status under "Settings" > "Subscription".
  7. Look next to the Subscription tab to see if your Apple Music subscription is expired.

6. Sign Out and Sign Back In

Signing out of your Apple ID and then signing back in can refresh the connection with Apple Music servers.

  1. In the Music app, go to "Account" in the menu bar.
  2. Select "Sign Out".
  3. mac music account sign out

  4. Select "Sign In" and sign back in with your Apple ID and password.

7. Check iCloud Music Library

Turning off iCloud Music Library will cause a loss of your music and the syncing across your devices will stop. Ensure that iCloud Music Library is turned on.

  1. Open the Music app on your Mac.
  2. Go to "Music" in the menu bar.
  3. Select "Preferences".
  4. Go to the "General" tab.
  5. Make sure the "Sync Library" option is checked.
  6. mac music app sync library turn on

8. Reset Apple Music Cache

Clearing the cache of the Music app can help remove any temporary files that might be causing Apple Music not working issues.

  1. In the Music app, go to "Music" in the menu bar.
  2. Select Preferences.
  3. Go to the "Advanced" tab.
  4. Click on "Reset Cache" and confirm the action.
  5. mac music advanced reset cache

9. Disable Security Software

Temporarily disabling any firewall, antivirus, or security software can help fix issues of problems that might be interfering with Apple Music's access to the internet.

To disable Firewall:

  1. Click on the Apple menu and select "System Preferences".
  2. In the System Preferences window, choose "Security & Privacy".
  3. mac system preferences security and privacy

  4. Go to the Firewall tab.
  5. If the Firewall is turned on, click the lock in the bottom-left corner to make changes.
  6. mac system preferences firewall on

  7. Click on "Turn Off Firewall" on the left side of the Firewall status.
  8. mac system preferences turn off firewall

  9. Click the lock to prevent changes.
  10. mac system preferences firewall off

10. Reset Apple Music App

If the issue persists, you can try resetting the Music app.

  1. Close the Music app if it's open on your Mac.
  2. Open the Finder app.
  3. Select "Go" from the menu bar.
  4. Choose "Go to Folder".
  5. mac finder go go to finder

  6. Enter "~/Library/Containers/com.apple.com/" and click "Go".
  7. Locate the "Library" folder and drag it to your desktop.
  8. Restart the Music app.

Part 3. Best Alternatives to Fix Apple Music Not Working

Once you fixed a bug of Apple Music on Mac, another one comes up. This is how Apple Music users are experiencing with this app. And the sad part of this is that you can't do much to fix it when Apple Music is not working on Mac. So is there a way to completely avoid those glitches?

Yes, how about download all your favorite songs from your library and play them without using the Apple Music app? With ViWizard DRM Audio Converter you can download Apple Music songs to your Mac and play them on any media player. Then you'll not have to worry about the bugs from Apple Music.

audio converter

Key Features of ViWizard Audio Converter

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  • Convert songs, albums, and playlists from Apple Music to MP3
  • Remove DRM protection from Apple Music, iTunes, and Audible
  • Save the converted audios with the original quality and ID3 tags
  • Support the conversion of up to 100 audio formats to others

Step 1Download Apple Music Songs Offline

add apple music songs

Launch ViWizard Audio Converter on your desktop. The iTunes app will be opened in a few seconds. To import Apple Music to ViWizard for conversion, access to your Apple Music library by clicking the Load iTunes Library button. You may also click the Add Files button to import the local Apple Music files. Simplly drag and drop the files to the converter is avaliable.

Step 2Set the Output Format

set output settings

Now you can configure the output audio parameters of your Apple Music by clicking the Format panel. We suggest you to set the output audio format as MP3 for playing correctly on other devices. You're also allowed to adjust the audio quality like codec, channel, sample rate, and bit rate according to your personal needs. Tap the OK button to confirm the settings.

Step 3Start the Conversion of Apple Music to MP3

convert apple music to mp3

When all the parameters are set ready, you can click the Convert button at the lower right corner and let ViWizard start the conversion of Apple Music immediately. After the conversion, you can navigate to the converted history to browse all the converted Apple Music tracks by hitting the Converted button at the top of the window.


We have shown you some common issues and tell you how to fix them. It's not so hard to solve Apple Music not working on Mac. Don't forget ViWizard Audio Converter when you want to free your Apple Music. It can download and convert Apple Music into an open format for playing without limit. Just click the button below to have a try now. If you have any other questions, please leave your comments below.

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