How to Fix Apple Music Not Working on Mac Issue

Updated by Adam Gorden on Mar 22, 2022 10:59 AM

"Why does Apple Music not work on my Mac? Seriously, after they decided to split the iTunes into different apps, it feels like they just broke Apple Music more than it already is. Within 3 months of using Apple Music on Mac, I've encountered problems like randomly log out, search results blank, iCloud Library fails to sync..." - Pipperi from Reddit.

Since the Apple Music app launched on Mac system, there've always been complaints around this buggy app. Compared to its competitor Spotify, the Apple Music app is still far from perfect. And the Apple Music team seems to be sluggish on fixing the latest uprising bugs and glitches. In the following parts, I'll cover some of the common problems users may encounter and show you how to fix Apple Music not working on Mac issue.

apple music not working on mac

Part 1. Common Apple Music on Mac Not Working Issues and Fixes
Part 2. Best Way to Completely Fix Apple Music Not Working on Mac Issue
Part 3. FAQ about Apple Music

Common Apple Music on Mac Not Working Issues and Fixes

In this section, I'll list several issues you might confront while using Apple Music on Mac and their corresponding fixes.

1. New Songs Added to Random Places

When you add a new song to your playlist, this could happen that the song will be added to the start, middle or end of the playlist. This could be devastating if you have a large playlist.

Solution: There is no solid fix to this problem, the only thing you can do is to make sure your internet connection is in good standing.

2. iCloud Library Not Syncing

Once you added a new song to your library, you'll have to sync it to the iCloud Library so that it can be accessed on other devices. But if your iCloud Library is not syncing and stuck on circle, you'll have to manually add the new song again on other devices.

apple music sync library on mac

Solution: Restart Apple Music on your Mac and redo the syncing process.

3. Album Art Missing from Songs Bought from iTunes

If you have ever bought songs from iTunes before Apple Music was introduced, the songs you reload to Apple Music may come without an album art.

Solution: Find the album art of each song and add it to the song on iTunes.

To change album art on iTunes:

1. Open iTunes on Mac and turn to the song you want to change.

2. Right-click the song and then click Album Info.

3. Turn to Artwork and click Add Artwork to change the album cover, then click OK to finish.

4. Can't Play Apple Music on Mac

Users constantly reported that sometimes they can't even successfully play an Apple Music song on Mac. Whether the song stuck on loading, or the app skips song after song, the app can't seem to work properly all the time.


1. Restart the Apple Music app.

2. Reconnect your internet on Mac.

3. Reinstall the Apple Music app on Mac.

5. Search Results Blank

This could be utterly annoying when you're eager to search for a song and it only turns out to be a blank page. Sometimes you'll have to repeat the search process to get it worked again.


1. Click the search bar and search again.

2. Check your network.

3. Delete the Apple Music app and install the latest version of the app.

6. Some Songs be Missed or Their Names Are Grey Text

Digital Management Rights (DRM) may cause missing or gray text in music titles. The music must be authorized for playback on your computer.

apple music sync library on mac


1. Check the validity of the subscription and make sure you have an active subscription.

2. Select File > Library in the menu bar of Music app to update iCloud Music Library.

3. Turn on iCloud Songs Library on your Mac to refresh the library if you have synced music with gray text.

Best Way to Completely Fix Apple Music Not Working on Mac Issue

Once you fixed a bug of Apple Music on Mac, another one comes up. This is how Apple Music users are experiencing with this app. And the sad part of this is that you can't do much to fix it when Apple Music is not working on Mac. So is there a way to completely avoid those glitches?

Yes, how about download all your favorite songs from your library and play them without using the Apple Music app? With ViWizard DRM Audio Converter you can download Apple Music songs to your Mac and play them on any media player. Then you'll not have to worry about the bugs from Apple Music.

audio converter

ViWizard DRM Audio Converter Key Features

  • Convert all kinds of audio files with the lossless audio quality
  • Strip DRM protection from Apple Music and iTunes M4P songs
  • Download DRM-protected audiobooks to common audio formats
  • Customize and personalize your audio files according your needs
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Step 1Download Apple Music Songs Offline

add apple music songs

Launch ViWizard Audio Converter on your desktop. The iTunes app will be opened in a few seconds. To import Apple Music to ViWizard for conversion, access to your Apple Music library by clicking the Load iTunes Library button. You may also click the Add Files button to import the local Apple Music files. Simplly drag and drop the files to the converter is avaliable.

Step 2Set the Output Format

select format

Now you can configure the output audio parameters of your Apple Music by clicking the Format panel. We suggest you to set the output audio format as MP3 for playing correctly on other devices. You're also allowed to adjust the audio quality like codec, channel, sample rate, and bit rate according to your personal needs. Tap the OK button to confirm the settings.

Step 3Start the Conversion of Apple Music to MP3

convert apple music

When all the parameters are set ready, you can click the Convert button at the lower right corner and let ViWizard start the conversion of Apple Music immediately. After the conversion, you can navigate to the converted history to browse all the converted Apple Music tracks by hitting the Converted button at the top of the window.

FAQ about Apple Music

How Much Does Apple Music Cost?

Basic Plan: $9.99 per month.
College Students Plan: $4.99 per month.
Family Plan (up to six individuals): $14.99 per month.

How to Change Apple Music Audio Effect?

Apple Music has an equalizer, you can find the equalizer on iPhone by Settings > Music > EQ. There're multiple audio effects, like Acoustic, Bass Booster, etc. Just choose the one you like.

Can I Keep the Apple Music Playlists after the Subscription Ends?

Once you cancel the subscription, you won't be able to access your Apple Music playlists again. And your Apple Music playlists will be deleted. You can take a screenshot before canceling the subscription.


We have shown you some common issues and tell you how to fix them. It's not so hard to solve Apple Music not working on Mac. Don't forget ViWizard Audio Converter when you want to free your Apple Music. It can download and convert Apple Music into an open format for playing without limit. Just click the button below to have a try now. If you have any other questions, please leave your comments below.

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is an experienced writer of ViWizard who is obsessed about tech, movie and software.

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