How to Fix Spotify Wrapped Not Working(2020)

Posted by Adam Gorden on Dec. 7, 2020 4:13 PM.

spotify wrapped 2020

What can make the year 2020 just a little bit better? Spotify Wrapped 2020 it out to soundtrack your 2020. Hopefully it's going to bring you happiness and delight with what's been with you throughout the chaos. But as Spotify users are celebrating what they've been listening to this year, some of them unfortunately can't really get the wrapped on the app.

Many Spotify users gripe that they can't view their Spotify Wrapped at all on their phones. And since the Wrapped for 2020 is only out for a few days, the Spotify team seems unprepared and they've not announced a fix to this issue.

In the following parts, we're going to cover how to get Spotify Wrapped properly and troubleshoot Wrapped stories not working issues.

Part 1. How to View Spotify Wrapped
Part 2. Fix Spotify Wrapped Not Working Issue
Part 3. Bonus Tips

How to View Spotify Wrapped

Spotify has confirmed that the Spotify Wrapped 2020 can only be viewed on mobile and not on desktop. So users can not get this story-like feature on their computers. For the Spotify mobile app users, here's how to get the Wrapped stories:

1. Open the Spotify app on your mobile phone, and scroll down till you see the 2020 WRAPPED text. If you haven't logged in yet, you'll need to enter your credentials first.

spotify wrapped entrance

2. Tap on the text then tap the "See how you listened in 2020" banner. Then you should be able to view the story-liked feature. You can also scroll down to view some year-end playlists, including Your Top Songs 2020, Missed Hits and On Record which is a mix of talk and music of your top artists in 2020.

spotify wrapped

*If you can't find the Wrapped section, go to Search and just simply type in "Wrapped". Your 2020 Wrapped should appear in the first result.

3. To share your Spotify Wrapped 2020, you can wait till the stories end and a SHARE button will show up on the screen. Or you can share each slide by tapping Share this story at the bottom of each story page.

Fix Spotify Wrapped Not Working Issue

According to Spotify Community and the reports from Spotify users, there're mainly 4 types of issues you might confront while checking out your Wrapped. We'll cover them all and troubleshoot each of them separately.

1. Spotify Wrapped Not Available

This is the most reported circumstance users come across. When they scroll down to the Wrapped section or search it on the Search bar. There's no entrance to the stories but only three year-end playlists.


1. Delete Spotify Cache.

If you don't know how to clear the cache on Spotify, here's the tutorial:

1. Open Spotify on your phone, and go to Settings.

2. Scroll down to Storage and tap Delete cache. Then tap DELETE CACHE again to confirm, this will not delete the songs you've downloaded or your local files.

2. Install the Latest Spotify App

The main reason why the Wrapped feature is not showing is that many Spotify users haven't updated the app to the latest version. When the app is up-to-date, the Wrapped section will show up on the main page.

To install the latest version of Spotify app, you can get it from the 2020 Wrapped webpage:

1. Enter on your browser on your phone.

2. After several animations, tap START.

3. You'll be led to the login page, type in your credentials, then you can enter the Wrapped page.

4. On the Wrapped page, you can tap the APP DOWNLOAD to get the latest Spotify app. After downloading the app, you can log in to your Spotify account and view your Wrapped stories.

2. Wrapped Story Not Opening

Some users say that they can access the Spotify Wrapped 2020 on the webpage. But when they're redirected to the app and open the Wrapped story, it just can't be open and is not loading.


1. Check Your Internet Connection

When your internet is poor, the stories won't load as expected. Close the Spotify app and check your connection. When it's okay, then open Spotify again.

2. Check the Accessibility Settings on Your Phone

Make sure that you have the animation setting is on so that the stories can be successfully loaded.

3. Wrapped Stories Crashing the App

This issue is found by some users when they tap the Wrapped icon, the Spotify just crashes with no clue.


1. Restart the App

2. Delete Cache

3. Reinstall with the Latest Version of the App

4. Wrapped Stories Skipping through Slides

Some users are suffering from the slides displaying issues. When they tap to enter the sliders, the app keeps skipping through slides and only shows the last one.


1. Set Your Phone Animation Settings to On.

2. Turn off Battery Saver on Your Phone.

Bonus Tips

Except Wrapped stories, Spotify also prepares the top 100 songs of 2020 for you. You might no want to throw back the year 2020, but your top 100 songs of the year surely are what you needed to go through this time.

While most people listen to Spotify online, now you have the chance to stream your top 100 songs offline and share them to your friends even they don't have the Spotify app. With ViWizard Spotify Music Converter, you can directly download all your Spotify songs to your computer without Premium. Then you can play them offline on any media player or share to your friends with the song files. Check out the links below to download this tool for free trial, and enjoy everything on Spotify offline.

Try It Free Try It Free


is an experienced writer of ViWizard who is obsessed about tech, movie and software.

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