Amazon Music is one of the most popular streaming services, but many users encounter a frustrating issue: Amazon Music plays with no sound. The song appears to be playing, the progress bar moves, yet there's absolutely no audio.
This problem can happen on phones, tablets, computers, Fire TV, or web browsers, and the causes range from simple volume settings to deeper system or app conflicts. To help you fix it efficiently, this guide walks you through basic fixes, device-specific solutions, app troubleshooting, and browser-related fixes, starting with the most common causes and moving to more advanced solutions.
Typically, the issues are due to common technical issues, Amazon Music account status, or app settings. To solve the issue, there are also 13 efficient and workable methods to solve it quickly. For better downloading, we also provide you with a professional tool to assist you in downloading music from Amazon Music. Let's dive in!
Part 1. Basic Fixes for Amazon Music No Sound Issues (Most Common Solutions)
Before changing system settings or reinstalling the app, start with these basic fixes. In most cases, one of these solutions will restore sound immediately.
Fix 1. Check Device Volume and Mute Settings
We understand that the volume control can be checked from the start, but some users will ignore the volume control on either the app or the device. If the sound has been turned off or muted, there's no sound on Amazon Music. Here we will display how to check the device volume setting:
On Android
Press the Volume Up button while Amazon Music is playing to make sure Media volume is turned up (not Ringtone or Alarm).
Go to Settings > Sound & vibration to disable Do Not Disturb and ensure the device isn't muted.
On iPhone
Press the Volume Up button during playback to check that the Silent switch (if available) is off.
Go to Settings > Sounds & Haptics to make sure Change with Buttons is enabled.
On Windows
Click the speaker icon in the taskbar to increase the system volume.
Right-click the speaker icon > Open Volume Mixer to make sure Amazon Music (or your browser) isn't muted.
On Mac
Click the Sound icon in the menu bar to go to System Settings > Sound > Output.
Select the correct speaker or headphones and ensure the output volume is not muted or set too low.
On Amazon Echo
You can directly say "Alexa, volume up" or "Alexa, set volume to 7". Or find the microphone button (with a circle and slash icon) on the top of Echo device. Long-press it to turn off the red light, and then the Echo is not muted (red light means muted).
On Fire TV
You can press the volume up icon on your Fire TV remote to increase volume. Or navigate to Fire TV Settings > Display & Sounds > Audio to confirm the correct audio output is selected if you have extral audio output device.
Fix 2. Check Bluetooth, Headphones, and Connected Audio Devices
If you stream Amazon Music on speakers via wireless connection, the reason Amazon Music has no sound may be related to the Bluetooth issue.
On Android
Open Settings > Bluetooth to check if your phone is connected to headphones, speakers, or car audio.
Tap the connected device and choose Disconnect the device you have connected.
Turn Bluetooth off, wait a few seconds, then turn it back on to reconnect only the audio device you want to use.
On iPhone
Open Settings > Bluetooth to check the list of connected devices.
Tap the i icon next to unused devices and select Disconnect.
Toggle Bluetooth off, wait for 30s and turn it on. And then you can reconnect your bluetooth device and restart Amazon Music playing.
On Windows
Go to Settings > Bluetooth & devices to check the currently connected audio output.
Disconnect unused Bluetooth speakers or headphones and click the speaker icon in the taskbar to confirm the correct output device is selected.
On Mac
Click the Bluetooth icon in the menu bar to disconnect unused Bluetooth audio devices.
Go to System Settings > Sound > Output to make sure the correct speaker or headphones are selected.
Fix 3. Check Internet Connection Stability
An unstable or slow internet connection is one of the most common reasons Amazon Music skips songs, pauses playback, or stops unexpectedly. Even if the app loads normally, audio streaming may fail when the network fluctuates.
On Android/iOS
Swipe from the top right to left to go to the quick pannel setting.
Long-press the WiFi icon on screen to check the network condition. If neccessary, try switching to Cellular Data and disable the VPN or Amazon Music Ad-blocker you used.
On Windows/Mac
Click the Wi-Fi icon in the menu bar to turn Wi-Fi off and back on.
Go to Network page to reconnect to your network or try another Wi-Fi. If the WiFi is unstable, you can reboot the router to repair.
On Fire TV
Use your remote to go to Settings > Network on your Fire TV.
Select your current network and choose Play/Pause on the remote to run a network status check.
If the signal is weak, move Fire TV closer to the router or switch to a 5 GHz Wi-Fi network.
On Amazon Echo
Open the Alexa app on your phone. Hit More option to go to Devices > Echo & Alexa, then select your Echo device.
Tap Wi-Fi Network to check the connection status. If needed, select Change and reconnect Echo to your Wi-Fi.
Fix 4. Force Stop and Relaunch the Amazon Music App
Temporary Amazon Music glitches that may cause Amazon Music to stop playing, skip tracks, or produce no sound. Force-stopping both your Amazon Music app can greatly solve it.
- For Android/iOS users, swipe up from the bottom of the screen to open the app switcher. Find Amazon Music and swipe it away to close it completely.
- For Fire TV users, go to Settings > Applications > Manage Installed Applications. Select Amazon Music from the list and choose Force Stop.
Fix 5. Restart Your Device
- For Android/iOS users, Press and hold the Power button on the side. Tap Restart, and wait for the reboot. After that, you can open Amazon Music and test playback.
- For Fire TV/Amazon Echo users, unplug the Echo device from power. Wait at least 30 seconds. Then you can plug it back in and allow it to reconnect to Wi-Fi.
Fix 6. Try Downloading Amazon Music Songs
Amazon Music online streaming frequently encounter error for the unknown reason, so the best way to get rid of the problem of Amazon Music no sound is downloading Amazon Music for offline listening. However, the offline library of Amazon Music also needs the internet to authenticate your Amazon Music Unlimited. It may also suffer the risk of Amazon Music having no sound. So, it's there any way to get a true Amazon Music download? Consider trying ViWizard Amazon Music Downloader!
ViWizard Amazon Music Downloader can enable Amazon Music subscribers to download accessible contents from Amazon, then convert them into MP3, M4A, M4B, AIFF, WAV and FLAC that are compatible with the most common devices. What's more, the simple rate can be customized as Amazon Music's standard 320 kbps for Prime or HD Music and UHD audio quality for Unlimited!
Key Features of ViWizard Amazon Music Downloader
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- Download songs, playlists, albums, podcasts, and more from Amazon Music
- Export Amazon Music to MP3, M4A, M4B, WAV, FLAC, and AIFF formats
- Convert Amazon Music tracks in bulk at up to 65x faster speed
- Preserve original Amazon Music audio quality, up to 320 kbps MP3
Step 1 Launch ViWizard and Set MP3 as Output Format
Open ViWizard on your computer. Click the Menu icon in the top-right corner and go to Conversion. Under Output Format, select MP3 and choose your preferred audio quality. Higher quality gives better sound, while lower quality saves storage space. Click OK to apply the settings.
Step 2 Log in to Amazon Music
From the main interface, click the Amazon Music icon. Sign in with your Amazon Music account to access the built-in web player. ViWizard securely loads your library, including all your favorite songs, albums, and playlists.
Step 3 Add Amazon Music to Conversion
Browse Amazon Music within ViWizard and open the songs, albums, or playlists you want to download. Click Add to List to queue the tracks.
Step 4 Donwload and Access Your MP3 Files
After confirming the list, click Convert to start recording and converting Amazon Music to MP3. ViWizard will process each track automatically and save them as separate files. Once the conversion is complete, open the History section to view all downloaded tracks. Click the folder icon to locate the MP3 files on your computer.
Part 2. Device-Specific Fixes for Amazon Music No Sound Issues (System & Hardware Settings)
If Amazon Music is playing but you still hear no sound after basic troubleshooting, the issue is often related to system-level audio settings or hardware output configuration. Follow the device-specific fixes below.
Fix 1. Disable Exclusive Mode, Spatial Audio, or Audio Enhancements (Windows and Mac)
Advanced audio features can block Amazon Music from accessing your speakers or headphones properly.
On Windows 10/11
Right-click the speaker icon in the taskbar to go to the Sound Settings on Windows.
Choose More sound settings. Under the Playback tab, select your active audio device.
Click Properties > Advanced to switch to the Enhancements tab.
Disable all enhancements, and click Apply > OK to confirm the settings.
On macOS (MacBook/iMac/Mac mini)
Go to Apple Menu > System Settings to choose Sound.
Tap the Output option and select the correct output device (Built-in Speakers, Headphones, etc.).
If using AirPods or supported headphones, you need to disable Spatial Audio. And set Output volume above 50%.
Fix 2. Check Fire TV Audio Output, HDMI, and Sound Settings
Fire TV audio issues are usually caused by incorrect HDMI audio format or output routing.
Step-by-Step on Fire TV / Fire TV Stick
From the Fire TV home screen, go to Settings to select Display & Sounds.
Open Audio and set Audio Output to HDMI.
Enter Advanced Audio to change Audio Format to PCM and disable Dolby Digital Plus and Dolby Atmos.
Part 3. Fix Amazon Music App No Sound Issues (Mobile & Desktop App)
If Amazon Music plays but you hear no sound on your Android, iPhone, Windows, or Mac app, the problem often comes from app cache, audio settings, outdated software, or account issues. Follow these fixes:
Fix 1. Clear Amazon Music Cache and App Data
Clearing cache removes temporary files that may cause playback errors, which is the most efficient fix to solve any playback errors on Amazon Music.
On Android
Go to Amazon Music app on your phone.
Tap the Gear icon and choose Settings option.
Scroll down to choose Clear cache option on screen.
On Fire TV
Use your remote to go to Settings > Applications > Manage Installed Applications > Amazon Music > Clear cache
Fix 2. Check Amazon Music Audio, Playback, and Streaming Settings
Sometimes the Amazon Music playback fails due to incompatible streaming quality or incorrect audio settings.
On Android/iOS
Open Amazon Music on your phone.
Tap the Gear icon at the top right screen to go to Settings.
Locate the Playback section and adjust the Streaming & Download Quality to Standard.
On Windows/Mac
Open Amazon Music on your desktop.
Tap the profile icon at the top to navigate to Settings.
Scroll down to choose Streaming Audio Quality and set it as Standard.
Fix 3. Update the Amazon Music App and Your Device System
The Outdated Amazon Music app or system software can influence the normal Amazon Music audio playback when you stream.
- Android/iPhone: Update via Google Play/App Store.
- Windows/Mac: Update Amazon Music via the app or official website.
- Fire TV: Go to Settings > Applications > Appstore > Updates.
Fix 4. Reauthenticate or Sign Back Into Your Amazon Music Account
A corrupted login session can cause audio issues. Before re-login, ensure your subscription is active.
On iPhone/Android
Tap the gear icon to go to the Amazon Music Settings.
Scroll down to locate and click Sign out option.
Close Amazon Music completely and reopen, then you can sign back in with your Amazon Music credentials.
On Mac/Windows
Enter Amazon Music app on your screen.
Tap the profile icon on Amazon Music and there will appear a pop-up window.
Click Sign out and you can paste your Amazon Music account and password in the log in page.
Fix 5. Uninstall and Reinstall the Amazon Music App
If all else fails, reinstalling the app restores default settings and fixes corrupted files. Drag Amazon Music icon and click delete option to uninstall Amazon Music. For better solving, you can restart your device. And then go to App Store, Google Play Store, Microsoft to install the lastest version of Amazon Music.
Part 4. Fix Amazon Music Web Player No Sound Issues (Browser Problems)
If Amazon Music plays in your browser but you hear no sound, the issue is often caused by browser settings, cached data, or tab-specific audio controls. Follow these fixes:
Fix 1. Switch to a Different Web Browser
Close your current browser by hitting the remove icon at the top right of your screen.
Open another browser (Chrome, Edge, Firefox, or Safari recommended) and visit Amazon Music web player.
Log into Amazon Music account in your new browser. And choose song to play.
Fix 2. Clear Browser Cache and Cookies
Similar to the Amazon Music application, the corrupted cache files on the Amazon Music web player can prevent audio playback.
Open browser Settings > Privacy & Security.
Select Clear Browsing Data and check Cookies and other site data + Cached images and files.
Click Clear Data. After cleaning, restart the browser and re-enter the Amazon Music web player
Fix 3. Check Browser Volume, Tab Audio, and Mute Settings
Some browsers have an individual tab to mute a site; you need to check whether you have enabled the feature on the Amazon Music web player.
Right-click the Amazon Music web player tab at the top of your browser.
If muted, click to unmute the cite.
If necessary, you need to disable extensions that control audio or block autoplay (Ad blockers, Sound controllers)
Conclusion
By now, your Amazon Music should be back to blasting tunes without leaving you frustrated or questioning your life choices.
If you're still running into issues, don't worry—there's an easy alternative: ViWizard Amazon Music Downloader lets you download and stream your favorite Amazon Music songs without any limits. No more silent playback, no more app glitches—just pure music enjoyment. Give it a shot and get your playlists back on track!
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Adam Gorden, the digital media specialist at ViWizard, is dedicated to providing the best solutions for digital media management, including audio and video conversion, file optimization, and media workflow enhancements.
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