How to Fix Audible App Crashing

Q: Today, the Audible app keeps crashing when my iPhone screen goes into sleep mode. It’s driving me crazy. How to fix this Audible app crashing iOS 7 problem? Thanks in advance.

To listen to Audible books, we usually use the Audible app. Audible has launched Audible for Android, Audible for iOS, Audible for Windows 10, and Audible desktop for users to playing Audible books. However, there is no perfect app in the world. According to some Audible listeners, a crashing problem has happened to Audible recently. If you find the Audible app stops suddenly from time to time, you may get this Audible crashing problem. But no need to worry, since we will help you solve this Audible app crashing issue with 5 solutions. Just keep reading.

Part 1. Causes to Audible App Keeps Crashing on Your Device

Before we go to the first solution to fix Audible keeps crashing. Some of you might be interested in the reasons for this Audible crashing issue. Here are some possible reasons:

1. You do not have enough space on your phone for the normal running of the Audible app. Sometimes a single app can occupy most of the memory space.

2. The Audible app has a bug that causes Audible to stop.

3. The iOS or Android system has a bug that causes this crashing issue.

4. Unstable internet connection may lead to this problem as well.

Part 2. How to Fix Audible App Keeps Crashing on Mobile

In this part, we will walk you through the best 8 methods to fix this Audible app crashing problem.

Method 1. Remove Audible App Widget

Most users will add the Audible app widget to the Home Screen for a quick and short control of the Audible app. However, sometimes the Audible widget can cause a crash on the Audible app. If there's the Audible widget on the Home screen, please remove it.

On iOS:

1. On the Home Screen, locate the Audible app widget.

2. Touch and hold the Audible app widget.

3. Tap Remove Widget > Remove.

On Android:

1. On the Home Screen, locate the Audible app widget.

2. Perform a long tap on the Audible app widget.

3. Move it to the Remove section to remove it from the Home Screen.

If the failure of the Audible app is with the app widget, this is sufficient to fix the problem.

Method 2. Disable Media Settings

For iOS users, possibilities are the device settings that cause a failure with the Audible app. Please turn off this Media & Apple Music setting on the device.

On iOS:

1. From the Home Screen, open the Settings app.

2. Scroll down to Audible > Media & Apple Music. If this "Media & Apple Music" is switched on, switch it off.

Now exit the Settings app to open the Audible app on the Home Screen.

Method 3. Force Stop Audible App

When Audible crashes on iPhone or Android phone, please fore stop the app process.

On iOS:

1. From the Home Screen, swipe up. Or if there's the Home button, double-click it to see all apps' previews.

2. Swipe left or right to pause in Audible app's preview.

3. From the Audible app's preview, swipe up to force stop it.

On Android:

1. From the Home Screen, use Settings > Apps & Notifications > All apps > Audible.

2. Tap Force Stop.

After that, restart the Audible app to see if the problem persists.

Method 4. Restart the Device

In most cases, a simple restart of the device can fix most errors with the apps. If the Audible app keeps crashing, please restart either the Android or iOS device.

On iOS & Android:

1. Press and hold on the side/top button, until the power-off slider is on the screen.

2. Swipe the on-screen slider to the right to power off the device.

3. Wait a few seconds for the screen black out.

4. Hold on the side/top button to restart the device instead.

After a reboot of the device, restart the Audible app.

Method 5. Update Audible App

Option 1. update Audible app

On iOS:

1. From the Home Screen, open the App Store.

2. In the search bar, enter "Audible" > Update.

On Android:

1. From the Home Screen, open the Google Play Store.

2. In the search bar, enter "Audible" > Update.

If the most recent version of the Audible app for the device is not accessible, please check the device OS and make an update.

Option 2. update device OS

On iOS:

1. When the Audible iPhone app crashing, just go to Settings > General > Software Update. From this screen, you will know whether you need to update iOS.

2. Follow the instructions to update iOS if an update is needed.

On Android:

1. Navigate to Settings > System > Advanced > System update.

2. See the Android version and Security patch level to check the Android version.

Method 6. Delete Audible Downloads

Option 1. Clear Audible app cache

On Android:

1. From the Home Screen, use Settings > Apps & Notifications > All apps > Audible.

2. Tap Clear Cache.

Option 2. Delete Audible downloads

If the storage for Audible app is almost full, please considering delete some Audible downloads from the device.

On iOS & Android:

1. On iOS or Android, open the Audible app.

2. Go to My Library, then select a downloaded book or multiple titles to delete.

3. Swipe from right to left on the selected title > Delete from device (iOS) or Remove from device (Android).

4. You can also use the Delete tab to delete Audible downloads. After that, click on the red minus icon next to the title > Delete from device to confirm.

Method 7. Reset Audible App

On iOS & Android:

1. On iOS or Android, open the Audible app > Profile > Help and Support > More (3 dots icon) > Reset Application.

2. Tap the "Reset Application" option > OK.

This will remove all the cached data in the app and will cancel pending and partial downloads, which the completed Audible downloads or app preferences will not be affected.

Method 8. Uninstall Audible App

Another method to fix the Audible app keeps crashing is to uninstall and reinstall the Audible app. Please noted that this uninstallation will remove all the Audible downloads and those marked as Finished. You need to download and mark them again after the latest version of the Audible app is reinstalled to the device.

On iOS:

1. Tap and hold the Audible app icon. Click the X icon on the corner of the Audible app to delete it.

2. On the popping-up window, tap the Delete button.

3. Go to the App Store, find the Audible app, and install it again.

On Android:

1. Go to the Google Play Store app and tap the profile icon.

2. Go to Manage apps & devices > Installed.

3. Tap the Uninstall button next to the Audible app.

4. Click the Install button next to the Audible app to install it.

If you still cannot fix the Audible app crashing, you can contact Audible via email, official website, or social media such as Twitter/Facebook/Instagram.

Part 3. Workarounds to Listen to Audible Books on Your Device

Solution 1. Switch to Another Audible Platform on Your Device

If the Audible app keeps crashing with all the methods above, we'll like to recommend using the Audible app's web version - Cloudplayer to access your Audible library.

Solution 2. Convert Audible Books for Your Device

When you are waiting for the reaction of Audible, you can use other music players to play Audible books. But before you do that, you must convert Audible AA/AAX books to MP3, since other audio players do not support the AA or AAX formats. To convert Audible AA/AAX books, an Audible converter is needed. ViWizard Audible Converter is a leading Audible converter and it can convert Audible books to lossless, MP3, M4B, and more formats with incredibly 100X faster speed. All the ID3 tags will be kept for you, too.