How to Fix Audible Not Syncing across Devices

Q: Hi, I need help! I have 2 devices with the latest versions of the Audible app. But Audible will not sync audiobooks properly between the two devices.

Q: Almost every time I play Audible books through the browser, the Audible app doesn't sync it to the time I stopped in the browser. Does anyone also have this problem?

Some Audible users prefer to listen to Audible books on multiple devices. When they are outside, they may use their phone to play audiobooks while using a speaker when they are at home. However, there is a problem happening to many of them - Audible not syncing across devices. But do not worry, you can try to fix this problem with the solutions we suggest.

Part 1. Audible Not Syncing - Checklist & Fix

1.1 Check Network Connection

To start with, Audible Sync will requires a stable Internet connection to work with. You need to check where the device that runs the Audible app is connected to a stable Internet connection so that the information is padded onto other devices when stop reading.

On Android:

1. On the Android device, go to Settings.

2. Tap Network & internet > Internet.

3. Tap a listed network. If required, enter the correct password to connect a network that has a Lock.

On iOS:

1. On the iOS device, open the Settings app > Wi-Fi.

2. Turn on Wi-Fi, selecta stable Wi-Fi network to join. If required, enter the correct password or agreed to terms and conditions.

When the Internet connection is successful in the phone's settings panel, check if the issue persists.

To Fix Network Connection:

If the issue is with the network connection, please choose to reestablish it or switch to a better internet connection.

Option 1: Reestablish the Internet Connection

1. Repeat some steps to enter the phone's Settings panel.

2. From here to disconnect the Internet with the device for a while.

3. To reestablish the network connection, switch it back on.

Option 2: Switch to Another Internet Connection

You can repeat some steps to find an accessible network in the list. Once connected, please also test it with the Audible app or other apps on the device.

1.2 Check Whispersync for Voice

Whispersync for Voice is a feature of Audible which enables listeners to sync their positions on audiobooks across different devices that runs Audible. With this feature, you will never need to remember the position where you leave when you use multiple devices for playing Audible books.

However, if you cannot sync the position of Audible books across devices, you can start to check the Whispersync Settings. You should confirm the feature is turned on.

On Web:

1. Go to www.amazon.com/myx.

2. Click the Preferences tab.

3. Scroll down to Device Synchronization (Whispersync Settings) tab, click it to show its settings.

4. From here to confirm that the option under the Device Synchronization (Whispersync Settings) section is turned OFF. If it's OFF, click the button and select the ON option.

To Fix Whispersync for Voice:

If this option is turned on, please also refresh it to make it work.

1. Repeat the steps to use the Preferences tab > Device Synchronization (Whispersync Settings).

2. To refresh the Device Synchronization (Whispersync Settings), click the button and select the Off option.

3. From here to make sure the Device Synchronization (Whispersync Settings) is turned OFF for 5 to 10 minutes, then turned it ON.

1.3 Check Sync Device Position

If the Device Synchronization (Whispersync Settings) has been fixed with no luck, please also confirm the Sync Device Position of the app's settings is turned on for the device that runs the app.

On iOS & Android:

1. Connect the iOS or Android device to a wireless Internet connection.

2. On the iOS device, open the Audible app.

3. Go to the Profile button, choose Gear icon.

4. Scroll to Player section

5. Confirm the Sync Device Position button under Player. If the Sync Device Position option is off, turned it on.

Note: Books listed in the iTunes category will not sync across your devices. They will not be included in the listening stats, either.

To Fix Sync Device Position:

You can also fix this Sync Device Position feature on either Android or iOS device.

On iOS & Android:

1. Repeat the steps to use the Audible app > Profile > Gear icon (Settings) > Player (have connected to a wireless Internet connection at this point).

2. To fix Sync Device Position option under the Player section, click the button to turned off the Sync for a while then back on.

1.4 Check Audible Account

For those have several Audible accounts, it's crucial to check if the same and correct Audible account has been connected to the devices which run the Audible apps. If the connected Audible account hasn't been checked, please pick up the devices and check it now.

On Web:

1. Go to www.amazon.com/myx.

2. From here to make sure the correct Audible account or Amazon credential that connected to multiple devices are logged in.

3. Click the Devices tab.

4. Scroll to Amazon apps installed on xx devices > Audible on xx devices.

5. You can see the devices which run the Audible app. Please check to see if the devices are connected to this account.

To Fix Audible Account:

If the devices are connected to the same Audible account, please change them to keep consistent.

1.5 Check Audible Devices

You should also see the device is enabled or registered to switch between with the same Audible account.

To Fix Audible Devices:

Option 1. Set As Default Devices

On Web:

1. Repeat some steps to use the Devices tab > Amazon apps installed on xx devices > Audible on xx devices.

2. Select the device in the devices list.

3. Click Set as default device.

Option 2. Deregister Device

You can deregister the device that Audible won't sync with, then register it again.

1. Repeat some steps to use the Devices tab > Amazon apps installed on xx devices > Audible on xx devices.

2. Select the device in the devices list.

3. Click Deregister.

1.6 Check Audible App

You should also see the issue with Audible app because the settings can be corrupt with it on the device and cause Audible not syncing.

To Fix Audible App:

Option 1. Update Audible App

Due to the Whipersync feature, users who have multiple devices can access different Audible app's versions on the different devices. You should make sure the Audible apps for multiple devices are updated to the latest versions.

On iOS:

1. From the Home Screen of the iOS device > App Store.

2. In the search bar, enter "Audible".

3. In the result page, tap Update for the Audible app for iOS.

On Android:

1. From the Home Screen of the Android device > Google Play.

2. In the search bar, enter "Audible".

3. In the result page, tap Update for the Audible app for Android.

Option 2. Reset Audible App

If the sync device position button under the player section of the Audible app's settings is turned on, please also try resetting the app.

1. On the device that runs Audible, open the Audible app > Profile > Help and Support > More (3 dots icon) > Reset Application.

2. Tap the "Reset Application" option.

3. Tap OK. This will remove all the cached data in the app and will cancel pending and partial downloads, which the completed Audible downloads or app preferences will not be affected.

Option 3. Uninstall Audible App

A common method to fix Audible not syncing across devices is to reinstall the Audible app. There may be some problems with the Audible app. So you can try to reinstall the Audible app to fix audible not syncing.

On iOS:

1. On the Home Screen of the iOS device > Audible app icon > Uninstall.

2. Repeat the steps to use App Store > Search > "Audible".

3. In the result page, tap Download for the Audible app for iOS.

On Android:

1. On the Home Screen of the Android device > Audible app icon > Delete.

2. Repeat the steps to use Google Play > Search > "Audible".

3. In the result page, tap Download for the Audible app for Android.

Delete Audible from your device. Then go to App Store, Google Play Store, or Audible official website to download the latest version of the Audible app. After you reinstall the Audible app, you’d better restart the device to fix it thoroughly.

After that, sign back to Audible on the device to re-register the device.

Part 2. How to Fix Audible Won't Sync Between Devices

If all the things above have been checked and fixed with selected option, please confirm the steps or follow the steps in this post:

3.1 Fix Audible Not Syncing with Kindle by Whispersync for Voice

Find Audible and Kindle not syncing? You can also fix the Whispersync for Voice for further troubleshooting, then sync your Kindle to fix Audible not syncing with Kindle.

To Fix Whispersync for Voice:

Option 1. Update the Book

On Web:

1. Go to https://www.amazon.com/myx.

2. Click the Contents tab > View. Select Books to locate the book.

3. Click More actions > Update. If the update option for the book is unavaialable, the selected title is updated.

Option 2. Remove the Books and Sync

On Kindle:

1. Within the Kindle for Android app or Kindle for iOS app , swipe left on the book > Archive to remove the audiobook from it.

2. Exit all running applications, then launch the Kindle app.

3. Within the Kindle app, use More > Sync to sync the device.

4. Re-download Kindle book.

5. From here to attempt to use Whispersync for Voice.

Option 2. Deregister the App

On Kindle:

1. Within in the Kindle app, use More > Settings > Sign Out > Sign Out.

2. Sign back in to re-register the app.

3. From here to attempt to use Whispersync for Voice.

To Sync Audible and Kindle:

1. Swipe down from the top of Kindle screen.

2. Then tap on the Sync button to make sure your device is synced with the latest downloads and updates.

3.You can also check the Whispersync feature when you get this sync issue.

3.2 Fix Audible Not Syncing on iOS/Android by Manually Syncing

You can try to manually sync Audible books to iOS and Android devices. This can also let you decide to sync which book to your iOS device to save storage since audiobooks are mostly very large. Here is a simple guide for you.

To Sync Audible and iOS:

1. Connect the iOS device with the computer using a USB cable and launch iTunes.

2. Click the device icon and the check Manually manage music and videos option.

3. Disable the Sync only checked songs and videos and tap Apply.

4. Then start a manual transfer. On iTunes main screen, click the Book icon. Click the up and down arrows if you do not see the Book icon.

5. Go to Library > Audiobooks. Drag the cover of the audiobook to your device icon at the left. When it is done, click the device icon and the Eject button.

To Sync Audible and Android:

1. Make sure the Android device is connected to a stable wireless Internet connection.

2. From here to use the Audible app for Android > Library.

3. Wipe down on the Audible screen until the spinning arrow appears.

4. Release to fresh the entire Audible library.

3.3 Fix Audible Not Syncing on Apple Watch by Downloading in Parts

In our experience, the Audible not syncing to Apple Watch issue comes up when the content to syn has a large file size. If a redownload is possible with an active Audible membership, please redownload the books into small chapters or in parts from audible.com to sync one file/content at a time.

Part 3. Workarounds: How to Transfer Audible Books to Multiple Devices

If you still cannot fix Audible not syncing across devices with the solutions above, an alternative way is to transfer Audible books to other audio players on another device for playing. Just download Audible books from the computer and transfer them to a phone, speaker, tablet, or MP3 player. Then play the audiobook with any media player.

To do this you need to convert Audible books which are in AA/AAX formats to a common format such as MP3. You are suggested using ViWizard Audible Converter to convert Audible books which is able to input any Audible books and output audio in MP3, AAC, FLAC, or others with lossless quality. You will also get your ID3 tags kept. Now the free trial version is open to everyone to download.